Hi Andi,
Thank you for your review, and I’m very sorry to hear about your experience.
I believe we have now identified your order and contacted you directly by email so that we can resolve this as quickly as possible.
Unfortunately, it appears there has been an issue with Royal Mail while the parcel was in transit, and I completely understand how frustrating that is. We are already working with you to put things right and have offered a replacement or refund, whichever you would prefer.
We genuinely care about every customer and always aim to resolve any issues as quickly and fairly as possible.
For future correspondence, please note that our customer support email is hello@starseednatural.com. We weren’t able to locate any previous emails from you in that inbox, so if they were sent to a different address, that may explain why we didn’t receive them.
We hope to have this resolved for you very shortly.
Best wishes,
Ed
Cofounder, Star Seed