Stars and Stripes Opiniones 

35
•
TrustScore: 1.5 sobre 5

1,7

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I cancelled my membership to Stars and Stripes supply on July 22 2024 and they acknowledged it with an email. Then they turned around and under their other company name Patriot pro network they charge... Ver más

Valorada con 1 estrellas sobre 5

Ordered the American mystery box for £15.99. A week had passed with no update so I contacted them to be told the order had been "missed at the warehouse" so would be fulfilled straight away. A few day... Ver más

Valorada con 1 estrellas sobre 5

I never received the product. Never received any confirmation that it was ordered. And my credit card was immediately billed. It's been a few weeks. Will be calling this morning. No answer. And just n... Ver más

Valorada con 5 estrellas sobre 5

Fantastic! I purchased the ultimate mystery box for my sister as a birthday gift, as she's a big American candy fan, it was full of all of her favourites, she loved it! She was so pleased. It was... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de golosinas
  2. Tienda de chucherías

Escrito por la empresa

Stars and Stripes mission is to provide the 🇬🇧 with the best variety of 🇺🇸 sweets, at the best prices straight through your letter box 🚪 We absolutely love American Sweets and as a family run business we can share our love for them with you!


Información de contacto

1,7

Muy malo

TrustScore: 1.5 sobre 5

35 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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1,7

Todas las opiniones

(35)

0 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

This site is a scam

This site is a scam. I ordered a product, realized I was billed $29.99, called and emailed to cancel the hidden membership. They still charged me the following month. I have emailed and called several times and no one has responded.

3 de septiembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I never received the product

I never received the product. Never received any confirmation that it was ordered. And my credit card was immediately billed. It's been a few weeks. Will be calling this morning. No answer. And just noticed that the credit card was billed and additional two times. Total scam operation!

11 de agosto de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

This is a complete scam

This is a complete scam. Charged me twice with no product being delivered. Doesn't answer calls or respond to emails. Don't even think about trying to get anything from them. They will charge you again for a higher amount after a week and a half for no reason

12 de agosto de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I cancelled my membership to Stars and…

I cancelled my membership to Stars and Stripes supply on July 22 2024 and they acknowledged it with an email. Then they turned around and under their other company name Patriot pro network they charged me another membership fee again on August 2nd. Be very careful of this company and their shady practices. They kind of hide the fact that you have to join a club to buy from them. Then you better watch and see how many times they will charge you after you cancel and the different names.

3 de agosto de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

Don’t waste your money. Soup beans & baked potatoes were great

Soup beans & baked potatoes were great. Side salad was OK just ice burg lettuce, tomatoes, cheese & croutons; the best part was the croutons.They were out of cornbread so that was a bummer. The ribeye steak needed a chain saw but we didn’t have one. The restroom was smelly and nasty looking. Don’t waste your money.

16 de junio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible Service - 11 days wait then order cancelled

Waited 7 days for my order still not dispatched.
Emailed them after 7 days - no answer
Messaged on live chat on 10th day - no answer
Messaged on live chat on 11th day, also sent email, also filled out "contact us" form on website. Finally someone gave me a unsatisfactory answer that there was an issue with the payment. I checked with my bank there was no issue. Then after 1 hour they decided to cancel my order and told me they will refund my money. Still Waiting....

Terrible service - most importantly made me miss the birthday party treats...

17 de marzo de 2024
Valorada con 1 estrellas sobre 5

Non delivered American mystery box…

Ordered the American mystery box for £15.99. A week had passed with no update so I contacted them to be told the order had been "missed at the warehouse" so would be fulfilled straight away. A few days later I received an update saying it's been dispatched. Another week passed and no parcel had been delivered. I contacted them again asking for a tracking number so I could track the parcel. Ignored. I gave it another week, still no parcel so I contacted them again via three different emails addresses, and via Instagram. Ignored. Still no parcel, still no tracking number, and still no replies. Disgusting customer service!

1 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service

Great service. They couldn’t have been more helpful when I needed assistance. My children are going to love their surprise gifts.

15 de diciembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Awful

Awful. Not received the candy i ordered. No tracking email nothing.

8 de mayo de 2022
Opinión espontánea
Valorada con 3 estrellas sobre 5

My orders been awaiting fulfillment for…

My orders been awaiting fulfillment for a while now.

24 de abril de 2022
Logotipo de Stars and Stripes

Respuesta de Stars and Stripes

Hi James!

We are so sorry to hear this 😢

Could you get in touch with us via Live Chat or we can give you a call so we can get this sorted for you!

We want to make sure your experience turns into a 5-star one.


Speak soon.

Stars and Stripes

Valorada con 1 estrellas sobre 5

No show order, delayed refund, poor customer service

I placed an order at the beginning of September and a few weeks later I asked for an update on it. I was told it was being fulfilled. Another week went by and I asked again for an update and was notified that it was with a different courier service than their normal due to the weight. I asked again for an update on my order and was told there has been an unforeseen delay and they would be sending out a new order. A few days pass and still no updates so I contacted again. This time I was told that I would be getting a refund because I clearly did not like the customer service I was receiving. I had just wanted an update on my order and when it would be arriving, however I was over dealing with the whole process and requested a refund receipt for proof of refund. More time goes by and still no return receipt or evidence of refund in my bank account. I asked again for a refund receipt otherwise I would have to contact my bank to get my money back. I was told that “threats against my team” would not be tolerated. This was a shock to me as telling them I’d contact my bank to help in getting a refund was seen as a “threat” rather than a last resort option with the poor communication and customer I had been receiving from this company. After this I was sent a message saying “let’s move forward from this” with my refund receipt and a voucher. I received my refund a few days later. Now their website no longer works. I would not recommend this company just on service alone as I am unable to comment on product quality.

20 de octubre de 2021
Valorada con 1 estrellas sobre 5

My parcel never turned...

My parcel never turned up as not all my address as written was used to post out according to my delivery invoice. I am still waiting for PayPal to resolve this issue and refund my money. This same problem also happened to my friend. It’s a shame as we were really looking forward to receiving the mystery box.

7 de junio de 2021
Logotipo de Stars and Stripes

Respuesta de Stars and Stripes

Hi Claire,

Sorry to hear you are unhappy with our service.

We have tried to get intouch to resolve this through PayPal and email! If you could please respond to our emails or contact us on 03300432817 we will be more than happy to resolve this for both you and your friend.

We strive to deliver excellent service always.

Valorada con 5 estrellas sobre 5

Absolutely super service had 2 boxes go…

Absolutely super service had 2 boxes go missing from van ( delivery company to blame )but nothing was a problem my third one came eventually was really pleased with it but have to say Ryan is a star amazing communication from him he’s an absolute gent and nothing was to much trouble would recommend to anyone and will most definitely buy again
Thanks again Ryan x

1 de junio de 2021

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