Stibbons Gas Ltd Opiniones 

102
•
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Been a customer for years and I would leave 500 stars if I could. Another yearly checkup done on our boiler etc, and another great experience. James is friendly and reassuring, efficient and tidy, pun... Ver más

Valorada con 4 estrellas sobre 5

James arrived wearing a mask, which we appreciated. As friendly, courteous and efficient as ever, he tightened up a vent within the boiler and left it set at. 1.5. We hope this solves the problem of t... Ver más

Valorada con 5 estrellas sobre 5

I had my yearly visit today from Stibbons to service and check old school Gas Fire and Boiler. What can I say....Exceptionally Friendly and Knowledgeable With Excellent All Round Service That Alw... Ver más

Valorada con 5 estrellas sobre 5

Stibbons Gas Ltd have been servicing our boiler and hot water cylinder for 4 years now. James and his colleagues are always punctual; call when they say they will call; and are always friendly and ef... Ver más

Información sobre la empresa

  1. Servicio de reparación

Información proporcionada por diversas fuentes externas

Stibbons Gas is a vastly experienced company undertaking all types of gas work in and around Norfolk. Whether it's an annual boiler service, boiler breakdown, replacement boiler or a full central heating system you require, we can provide a speedy solution at all times, whilst maintaining the highest quality of workmanship.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

102 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(102)

1 opinión en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Been a customer for years

Been a customer for years and I would leave 500 stars if I could. Another yearly checkup done on our boiler etc, and another great experience. James is friendly and reassuring, efficient and tidy, punctual and professional.

21 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

My Yearly Gas Checkup

I had my yearly visit today from Stibbons to service and check old school Gas Fire and Boiler.
What can I say....Exceptionally Friendly and Knowledgeable With Excellent All Round Service That Always Delivers.
Highly Recommend To One And All, Always A Pleasure, Never A Chore.
Happy Days, Sy 🤘

13 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service again

Great service again. Kept up to date with booking reminders and engineers arrival time. Engineer is polite and efficient. Would highly reccomend.

20 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Service

We have been using Stibbons for a few years now, and nothing is too much trouble, we cannot recommend them highly enough! As Letting Agents at Pearl Lettings, we dread nothing more than seeing an email from a tenant saying their boiler is down or their hot water/heating is not working. That panic is completely taken away using Stibbons, as we know a phone call or email will be picked up promptly, usually with an engineer attending same day, even just to get the boiler up and running while they order parts. Nothing is too much trouble, communication is great and the team are amazing to deal with! One of the best gas engineer companies in Norwich.

18 de abril de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Widen the doors

If your doors are of the standard variety you may need to have them widened to admit the prodigious sense of entitlement this company exudes. We had the privilege of it through a third party so did not hire them, nor would we ever meet their expectations to be clients. Firstly they asked that we fit in with a neighbour's time slot so that it was more convenient (and profitable?) for them. When we received the appointment confirmation we were confronted with a threat to extract either £30 or £60 if we did not cancel the appointment with sufficient notice. This shows they are company with deep concern for the cost of living - they need to be sure they are all okay at our expense. When the workman arrived he immediately wanted to use our facilities. Under normal circumstances this would be okay but perhaps we should have demanded a fee of, say, £70 to cover the lack of notice about how that would be necessary. Make sure you have references and your credit card at the ready to use Stibbons. The reviews here might have contributed to an outrageous sense of entitlement. How about we dial it back people? Of course the reviews are all genuine clients, right? I've read the reply and can rest my case. I gather the disabled also get charged £70 for cancelling appointments? Do you ask whether people are disabled? Did not see that question on the threatening email. Please.

7 de noviembre de 2022
Opinión espontánea
Logotipo de Stibbons Gas Ltd

Respuesta de Stibbons Gas Ltd

Thank you for your feedback. 

We are sorry that our service did not meet your expectations. We always aim to deliver a high level of customer service to all of our clients.

When scheduling our appointments we would always look to group postal code areas together where possible. With increased diesel costs and the impact travel has on the environment we feel this is best practice. However, we always strive to accommodate each customer’s request wherever possible. 

Due to the nature of our work and especially at this time of year when we have vulnerable customers without heating or hot water, we have had to review our cancellation terms in which we now require a minimum of 48 hours hours notice to cancel an appointment to remain as efficient as possible and offer up slots with plenty of notice to those who really need them most.

We mention in these terms and conditions there may be a charge for no access on arrival appointments - appointments cancelled less than 48 hours prior to visit but this is always reviewed based on the circumstances surrounding the cancellation. This is to encourage people to re-arrange appointments if they are not able to keep them so we have the opportunity to get to all our customers in a timely manner. 

Our engineers are field based and are out on the road all day. There are occasions when they may ask politely if it is possible to use your bathroom. We can only apologise if this has caused you any upset or inconvenience. 

We can confirm all reviews left here are genuine.

We would like the opportunity to speak with you further about your visit so we can improve our service in the future.  Please feel free to contact us directly on 01603 905015. 

Kind regards,

Stibbons Gas Ltd.

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Very friendly and polite and job done efficiently and absolutely no mess.

21 de septiembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best Of The Best!!

We just had our yearly service and as always we used Stibbons, I have used Stibbons for the last few years and it never ceases to amaze us the level of service!! Without doubt the best around Norwich and surrounding areas, always on time and fantastic communication. Thanks again guys !! ⭐️⭐️⭐️⭐️⭐️

16 de septiembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Miss of responsibility

The enginer visited us to fix the boiler on 19th of July. It was the hottest day ever in Norwich. My partner was at home, so I didn't have a chance to check and supervise the works. That day was extremely hot. I went to sleep and I sweat all night. In the morning I had a look for the boiler. The heater was turned on. The radiator was hot. That dumb engineer can cos real health issues with this for people! Better they learn more responsibility! Hope that the gas is not leaking!

20 de julio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

These guys are amazing

These guys are amazing. They installed our new boiler last year and we've just recently had our first annual service. They're knowledgeable, fast, helpful, reliable and utterly lovely. Nothing is too much trouble. I wouldn't hesitate to recommend them.

5 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

I would give Stibbons Gas 10 stars if I…

I would give Stibbons Gas 10 stars if I could! They came and fitted a new boiler for us in no time when we had no hot water/heating. The boiler is fantastic, their attention to detail and consideration was second to none, they are professional, polite and experts in their field. Thank you Stibbons Gas.

6 de diciembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Stibbons Gas boiler service

Stibbons Gas engineer arrived on time and proceeded to service my boiler. He was professional, friendly and knowledgeable. The job was completed with no mess, the boiler now ready for the winter months.

3 de noviembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Courteous. Competent. Proffesional

I was looking for the peace of mind that comes following a visit from a trusted trader. Stibbons came to service my gas combo and I’m left exactly where I wanted to be; fair price, excellent administration, accurate certification and helpful advice on the day. So yes very pleased and more than happy to recommend.

12 de octubre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

We have been using Stibbons for quite a…

We have been using Stibbons for quite a few years now and they are always great value, and offer a very professional service. I've also called them out of hours a few times and they have been very helpful and fixed my issues over the phone.

11 de octubre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Changing boiler servicing.

Having decided to change our boiler servicer, the initial experience of Stibbons was important and they proved to be excellent. The booking phone call gave confidence regarding knowledge of a particular problem and what exactly it would cost. The actual service visit was also excellent with a young man who had the knack of explaining everything really plainly. A very good experience all round.

11 de octubre de 2021
Opinión espontánea

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