stone-synergy.co.uk Opiniones 

Finished product looks great and the service has been very helpful. Amy provided plenty of images and videos to assist in our choice of worktop which was good to see.
The process of getting the worktops templated and installed was also very professional and efficient.

The worktop was installed on 8 August and whilst the worktop itself looks great, the finishing of the upstands falls short of what I would expect of a professional installation. However, i must give Stone Synergy their dues as having complained about the upstands they were understanding and as a gesture of goodwill provided a partial refund to pay for the installation issues to be rectified. Thank you.

Great company, very helpful from the first contact up until the worktops being fitted. All round good service

From start to finish the company have been great. Answering questions and giving advice. Measuring up was easy and installation was quick and clean. Cannot fault at all.

Great customer service from Amy & Nick ..very competitive prices..very friendly professional fitting guys, highly recommended using this company

The team at Stone Synergy were professional, friendly, and reliable throughout the process. The installation was completed to a very high standard, with great attention to detail, and everything was left clean and tidy afterwards.

We’re absolutely delighted with the end result and wouldn’t hesitate to recommend Stone Synergy to anyone looking for high-quality quartz worktops and first-class service. Thank you for an amazing job 😊

Both Ant and Josh (installers) were extremely friendly with a can do attitude and a pleasure to deal with. Can’t recommend enough

Fantastic experience from start to finish. Everyone I dealt with at Stone Synergy was incredibly helpful, from my first enquiry and quote through to the templating and then the final fitting. The quality of the worktops is amazing, they look absolutely stunning and are incredible value for such a quality finished product.

Right from the very start Stone Synergy were fast, helpful and responsive. Samples and quotes came through the same week. The templaters arrived exactly when they said they would and offered helpful advice, and the fitters were clean, tidy and the worktops look fantastic. I would definitely recommend them - the whole team at Stone Synergy from sales, accounts, templaters and fitters went above and beyond.

We employed Stone Synergy to supply and fit the worktops on two new property's that we have built just recently, what a fantastic firm from Amy to Nick plus the fitters just so pleased with the outcome. They have also supplied and fitted my worktops personally so wouldn't go any where else, so helpful on the phone if you need to contact them.

Geoff Swift Building Company Ltd

Stone Synergy only became responsive to my case after I posted a negative review on Trustpilot, which is concerning. A client should not have to escalate matters publicly to receive proper attention.

Multiple visits were required due to incorrect measurements taken from the outset. The initial installation team left several sections misaligned, resulting in the loss of part of my expensive worktop. Although these issues were acknowledged, I was later told that no adjustments could be made as everything had already been glued in place.

Given the price paid, I expected a far more professional standard of work and a responsive service from the start, rather than only after a negative public review.

Best on price. Best on supporting advice from Nick Rodgers. Site survey quick and millimetre perfect. Site installation team quick, skilled and courteous. Result - we’re delighted. This company knows its business and how to deliver a first class service. (And I’m a fussy architect)

Great customer service from Nick, happy to answer any questions I had and very patient!
Kept informed at every step by Teresa.
From template to fitting in just over a week. Two young men installed top in under 2 hours and it looks great.
Was actually waiting for something to go wrong (not very lucky when it comes to getting home improvements done) but it was seamless. Thank you to the whole team.
Thankyou to the whole team

Large range of stone worktops. The full process was easy and quick. My samples arrived within days of ordering them, and I had an online live call around the showroom. I was unsure if quartz was worth the money- it is! It makes my kitchen look much more premium.

Warranty repair sorted after some miscommunication.

My wife and I went to the showroom in Wakefield as we were unsure on what to choose. The team were very friendly and knowledgeable. We picked Taj Mahal which we love. The whole process was simple would definitely recommend 👌🏼

Stone synergy have been fantastic, from start to finish. I’m not the the best at making decisions, however this company allowed me to take my time, and have a video call to show me the slabs full size.
Ordering my samples was simple, and they were a decent size. My kitchen looks incredible now. Thank you so much Stone Synergy

From start to finish everything was so smooth and straightforward. The team kept me updated at every stage and the fitters were on time and really tidy. I absolutely love my new worktops – they’ve completely lifted the kitchen and my mum was so impressed she’s decided to get hers from Stone Synergy too.

Decided to go with this company as they are local and the stone is beautiful, however it is clear that the factory and fitting departments need a lot more care and attention. The joins of the worktop are not consistent or aesthetically pleasing (they should not be using angle grinders and buffers to try and blend the internal corners), there is a bow in one of the slabs which causes a step up to the next joining piece, they did not silicone the slabs to the cupboards so it was sat on dry. After raising these issues with them they agreed to send out the fitting team to rectify, whilst they did their best to do this it was still below standard, they then sent out the remedial team who took pictures and agreed it should never have been fitted and that a discount should be offered. I emailed following this and they offered me two chopping boards! I felt insulted, I responded asking them to resolve this appropriately, they then asked for further pictures, by this point I felt they were delaying attempting to go round in circles as they had already been out twice and had all the evidence. Would not recommend Stone Synergy if you expect a good quality finish.

I purchased my Simply Quartz Carrara Sparkle quartz worktop from Stone Synergy in August 2025. I hope I can provide a balanced review of my experience.

Good:
- Compared with other companies I spoke with, I found the quotes I received from SS to be very competitive. The person I dealt with in sales (Andy) was great and very responsive. He even honoured an expired sales quote I had received.

- The quality of the quartz if very good. Perfectly white with a delicate grey vein and tiny glitter particulates.

- The remedial team did a very good job (see below), were efficient, clean and tidy.

Bad:
- As soon as my deposit was paid, the amenability and flexibility I experienced with the sales team was a thing of the past! The aftersales side of things leaves a lot to be desired. In general my experience was that they were super inflexible with scheduling (both templating and fitting). For example, I was offered a fitting appointment 5 days before the scheduled day that I was unable to make due to work commitments. I asked for the next available date and was horrified when I was informed the next date would be six weeks away. Bearing in mind I had no functioning sink/tap or appliances! Obviously, I had to accept the first offered date and find a relative at last minute to be present for the fitting in place of me.

- The templater made an error with my splashback measurement. It looked awful. He even forgot to template for a plug socket. Worse than this however, he continued to fit the splashback despite this error, leaving my sock half covered by the splashback (of course I was not present myself to see this at the time of the fitting, which he took complete advantage of).

On bringing this to the attention of SS and after many calls and emails from myself, they admitted that had indeed been a templating error. However, after this, I still felt very much like I had to battle for the error to be rectified to my satisfaction.

Once the remedial team was done, I heard zero from SS - complete radio silence. No call to check that all was now ok and rectified to my satisfaction, absolutely nothing! I got the feeling that they were just so mad that they had to rectify the error at a cost to them, rather than me.

Verdict:
Overall, I finally have my quartz worktop and splashback. They look really smart, are of good quality and have really changed my kitchen.

Would I use SS again however? I don't think so, as while I did save myself some money, I certainly would choose to save myself the stress next time around.