I purchased alpine white porcelain slabs from stone traders on recommendation from my daughter in law who used them recently as well. Karen kindly assisted me in my selection process and I used Ston... Ver más
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Consulta las opiniones de los clientes
Used beautiful Kandala Grey porcelain slabs from Stone Traders, easy to clean, non slip patio pavers. Neil and and his team completely transformed our garden. Very professional, friendly and helpful,... Ver más
La empresa ha respondido
Mostly everything was good, communication re delivery excellent. The only problem was that one of the 15 slabs was broken. Although I could see the odd bits on the pallet somehow I miscounted the numb... Ver más
Excellent all round, from first telephone contact to ordering, admin, pricing etc to final delivery, all in a matter of a few days. Our sandstone slabs were delivered yesterday on time, with a very h... Ver más
Información sobre la empresa
Escrito por la empresa
Registered in 2007, Stone Traders UK Ltd is a leading importer and distributor of natural stone and porcelain paving, with a strong focus on ethically sourced materials. We supply both trade professionals and individual homeowners across the UK, offering flexible ordering options — including the ability to purchase by the square metre rather than full pallets — alongside reliable nationwide delivery. Our extensive product range is suited to a wide variety of outdoor applications, from patio installations to garden design and larger landscaping projects. Combining quality materials with practical purchasing options, we aim to provide dependable solutions for projects of all sizes.
Información de contacto
Gregory's Yard, Lucas Green Rd, West End, GU249YB, Woking, Reino Unido
- 01483 472521
- info@stonetraders.co.uk
- stone-traders.co.uk
4,8
Excelente
590 opiniones
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My order hasn't arrived within a week…
My order hasn't arrived within a week despite choosing 48h delivery in the checkout. Had to cancel and buy elsewhere.
17 de abril de 2023
Respuesta de Stone Traders
Hi Rafael
We are very sorry you had problems with your delivery which we know can be very frustrating. Unfortunately, we rely on a third party delivery courier for area's outside ours so when they have traffic, hub or overload issues it reflects on us so we totally understand your complaint. Again we do apologise & hope you may try us again in the future where we will give you a discount as a token of good faith.
Regards
Karen Taylor
Office Manager
sales@stonetraders.co.uk
Stone is perfect and just what we want
Stone is perfect and just what we want. However, there is no confirmation email sent for the product. I have to make phone call to confirm the deliver date.
16 de abril de 2023
Respuesta de Stone Traders
Dear Customer
We are sorry to hear you were unsure of your delivery date. All orders made online can print their invoices off once orders have been made & we then call you when it comes through on our system to talk about delivery access & dates etc. We are happy that you are pleased with your product & we appreciate your feedback.
Regards
Karen Taylor
Office Manager
karen@stonetraders.co.uk
Helpful and friendly staff.
I have recently placed an order for some paving slabs with Ted, and have found him to be very efficient, helpful and polite towards me.
He had emailed me some photos of a certain stone, which decided my decision on them.
I recommend them.
Cathy was also helpful.
2 de mayo de 2023
Opinión espontánea
Respuesta de Stone Traders
Hi Maria
Thank you for taking the time to review us today. I am glad you have found our service efficient & helpful & that you have recommended us.
Regards
Karen Taylor
Office Manager
karen@stonetraders.co.uk
Delivery guy wheeled it down the back…
Delivery guy wheeled it down the back of an alley way ... very much appreciated
10 de abril de 2023
Respuesta de Stone Traders
Hi Trudi
Thank you for your review & we are happy that the delivery went well. It's great he went that extra mile for you, I will let his depot know.
Regards
Karen Taylor
Office Manager
karen@stonetraders.co.uk
Great experience, and will definitely be back!!
Great experience using Stone Traders!! From start to finish i was really impressed with the customer service, and the porcelain tiles look amazing. Would definitely recommend these guys!
14 de abril de 2023
Opinión espontánea
Respuesta de Stone Traders
Hi Alan
Thank you so much for your review today, we are glad you have been happy with your service & product & pleased that you are willing to recommend us!
Much appreciated
Karen Taylor
Office Manager
karen@stonetraders.co.uk
Really disappointing experience paid…
Really disappointing experience paid for 24 hour shipping. Which ended up being delivered a week later ( only in part due to Easter hols). They’ve still not reimbursed me for the shipping costs
6 de abril de 2023
Respuesta de Stone Traders
Hi Tom
We are very sorry to hear that you have not been happy with your delivery. Orders need to be in before 12pm so we can prepare the order & send it out for delivery, however you made your order after 4pm on the day before Good Friday so we were not able to send your order out until the Tuesday after the Easter weekend. We rely on a third party delivery company for any orders that are not local so unfortunately once the goods leave us we put our faith in them to deliver our customers goods on time. 99% of the time this works really well & customers get their goods on time & are happy, however, if a certain depot is struggling with overload due to the Bank Holiday weekend, they do push deliveries back & unfortunately you were one of those customers. We can only apologise for your late delivery & would like to compensate you by refunding you your delivery cost which I will arrange immediately.
Kindest Regards
Karen Taylor
Office Manager
karen@stonetraders.co.uk
Really pleased with Stone Traders they…
Really pleased with Stone Traders they had the patio tiles I wanted and the exact amount instead of buying in bulk which was just what we needed. The delivery was very quick and the service from them was great! The tiles were perfect thank you!
25 de marzo de 2023
Respuesta de Stone Traders
Hi Laura
Thank you for taking the time to review us today, it is good to hear all went well for you & your experience with us was a good one. We are a family based company & your comments give us confidence we are doing a good job.
Kindest regards
Karen Taylor
Office Manager
karen@stonetraders.co.uk
Delivery was not 48hrs as advertised
29 de marzo de 2023
Respuesta de Stone Traders
Hi Rebecca
We are disappointed to hear you did not get your delivery on time. Our third party delivery company sometimes have problems with an overload of deliveries & cannot deliver on the day they specified. We do state that this can happen & for customers to order with this in mind. Again, apologies on behalf of Stone Traders UK Ltd.
Regards
Karen Taylor
Office Manager
karen@stonetraders.com
Website easy to navigate
Website easy to navigate. It was very easy to communicate with the company and the personal very informative and polite. Delivery instructions were carried out exactly as explained to the person I contacted.
24 de marzo de 2023
Respuesta de Stone Traders
Hi Paul
Good to hear from you regarding your recent experience with us & especially pleased that you are happy with your stone & delivery. We do aim to please & are very proud of our customer service history. We do hope to see you again in the future.
Kindest regards
Karen Taylor
Office Manager
The stone was as described and good…
The stone was as described and good value.
Delivered a little later than hoped for but no big deal and we were kept in the loop
So recommended but give them time!
21 de marzo de 2023
Respuesta de Stone Traders
Thank you George for your recent review & we are glad that you were happy with your stone even though unfortunately you had a later than expected delivery. We do apologise for this & will take your comments on board.
Kind Regards
Karen Taylor
Office Manager
karen@stonetraders.co.uk
Very helpful and great service .
1 de marzo de 2023
Respuesta de Stone Traders
Hi Ian
Thank you for leaving your recent review expressing how happy you were with our service which fills us the trust we are doing what we set out to do. We hope to see you again in the future.
Regards
Karen Taylor
Office Manager
karen@stonetraders.co.uk
Very helpful staff
27 de febrero de 2023
Great company to do business with
Excellent service and knowledgeable and helpful staff. Purchased Mint Antique sandstone patio tiles and extremely pleased with the result. Look much more expensive than they cost!
3 de marzo de 2023
Opinión espontánea
Respuesta de Stone Traders
Dear Customer,
Thank you for your recent review.
We're very pleased to hear you felt looked after in the sales process and that everything ran smoothly for you with your Mint Antique purchase and how great it looks!
Regards
Lynn Westbrook
Sales Advisor
sales@stonetraders.co.uk
Excellent Product / Great Service
Ordered Indian sandstone paving from Stone Traders. Whole process from initial enquiry to delivery was seamless. Staff were extremely knowledgeable and helpful and our patio now looks fantastic ! A bonus was that their pricing was very competitive too.
9 de enero de 2023
Opinión espontánea
Respuesta de Stone Traders
Dear Martyn
Thank you for your kind review which is very much appreciated and we are delighted to hear you were happy with the price and the service we provided.
So pleased your patio now looks fantastic!
Regards
Lynn Westbrook
Sales Advisor
sales@stonetraders.co.uk
Sample arrived promptly
Sample arrived promptly in post as expected after easy online order process.
31 de enero de 2023
Respuesta de Stone Traders
Dear John,
Thank you for taking the time to write a review. We are pleased the process of ordering your sample online and delivery went smoothly.
Regards
Lynn Westbrook
Sales Advisor
sales@stonetraders.co.uk
Respuesta de Stone Traders
Dear Customer,
Thank you for your review and hopefully we will hear from you in the future.
Regards
Lynn Westbrook
Sales Adviser
sales@stonetraders.co.uk
Placed an order and took delivery…
Placed an order and took delivery within a day or two - everything worked like clockwork.
5 de enero de 2023
Respuesta de Stone Traders
Dear Christopher,
Thank you for your recent review, we are pleased you were happy with our delivery service.
Lynn Westbrook
Sales Adviser
sales@stonetraders.co.uk
Timely delivery On time as described with a bit extra
On time as described with a bit extra - Indian sandstone slabs
17 de enero de 2023
Respuesta de Stone Traders
Dear Customer
Your review is very much appreciated, we are glad your delivery went well & you were satisfied with our service. We hope to see you again.
Regards
Karen Taylor
Manager
accounts@stonetraders.co.uk
Great advice from Lynn and a great…
Great advice from Lynn and a great product, delivered on time and well protected, would definitely recommend
17 de enero de 2023
Opinión espontánea
Respuesta de Stone Traders
Thank you John for your kind review. We are glad you are happy with your product & all went well with your delivery.
We hope to see you again soon.
Regards
Karen Taylor
Manager
accounts@stonetraders.co.uk
Ted ore should I say super Ted guy…
Ted ore should I say super Ted thy guy is super friendly great customer service always as a smile on is face always on hand to help he goes the extra mile I've grow very fond of Ted and his boyish charm keep up the good work lyns nice aswell but Ted is my favourite
17 de diciembre de 2022
Opinión espontánea
Respuesta de Stone Traders
Dear Jamie
Thank you so much for your recent review. We are glad you are happy with our service, especially from Ted! Your custom is important to us & we are looking forward to seeing you again this year.
Regards
Karen Taylor
Office Manager
karen@stonetraders.co.uk
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