Stonebank Travel Opiniones 

175
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We had an excellent experience with Billy and Robert from Stonebank Travel. The communication at the time of booking and on the run up to our booking was first class, very detailed and professional. O... Ver más

Valorada con 5 estrellas sobre 5

Excellent Straightforward online booking with clear transparent pricing. Very good communications about driver (mobiles, photos, car reg etc.) Drivers very good and cars clean and comfortable. No... Ver más

Valorada con 5 estrellas sobre 5

Great communication after booking online with drivers picture, car registration and make. Driver was on time for pick up at airport and again for return trip back from hotel. He was courteous and help... Ver más

Valorada con 5 estrellas sobre 5

The online booking experience was simple. Our plane was delayed(unfortunate) but Edinburgh Airport was an absolute nightmare with extraordinary delays at passport control and an even longer wait f... Ver más

Información sobre la empresa

  1. Servicio de taxis
  2. Servicio lanzadera desde y hacia el aeropuerto
  3. Servicio de taxi con minibus
  4. Servicio de transporte con acompañante
  5. Servicio de transporte

Escrito por la empresa

We offer airport, seaport, and train station transfers and (coming soon) tours of Scotland's most iconic destinations.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

175 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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No ha contestado las opiniones negativas

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4,7

Todas las opiniones

(175)

9 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Airport trip

Excellent trip to airport for our January holiday. Driver was nice and arrived on time and also got us over there in great time too.
Will definitely use again!

19 de enero de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

what happened to our 'meet and greet'??

Good large cars, punctual and polite drivers. No problem with journey. However, for our return pick up from Glasgow Airport we'd paid for a 'meet and greet'. We did this as we'd travelled over 30 hours with a group that included a 6 year old and an 80 year old so a little hand would have been nice. We received a message from the driver however telling us to meet him at the car park, when I asked about meet and greet he texted back making clear he'd rather not come into the terminal. This was poor customer service in our opinion.

7 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Stonebank Travel

Great communication. The driver had the flight number and I'd a message waiting with clear instructions where to meet in arrival. Top service and driver was a good lad too. Would highly recommend the company. Reliable with clear and concise communication.

8 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Customer Service

Since posting my original review I have had contact from the owner of Stonebank Travel who resolved the issue and also apologised for the lack of follow up. I am very satisfied with the manner in which my dissatisfaction was dealt with and will definitely continue to use Stonebank Travel.

I have used Stonebank Travel previously to transport my elderly parents to and from Glasgow Central train station and they have been extremely good and very efficient. On this occasion my parents train was terminated in Preston and they had no way to get to Glasgow Central. I called the contact number for Stonebank as soon as we realised that they would not make the pick up time. The man who answered the call said he would speak to his manager but no-one ever contacted me and we paid £104 for the return trip for a one way journey.

27 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service

Great service from the driver who texted ahead of time to confirm the pick up time, arrived on the dot and was very courteous throughout

27 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Worth it!!

Our experience was great. Our driver was engaging and extremely helpful. We will use this service again in the future!

30 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service from start to finish

Initial enquiry was dealt with in a very professional manner, booking process was simple and straight forward, driver information provided ahead of journey. Drivers arrived on time and were excellent.

26 de octubre de 2023
Opinión espontánea
Valorada con 2 estrellas sobre 5

Bad Service, and Expensive

We paid £108 for a return trip Paisley to David Lloyd West End. My two oldest kids had a Karate assessment. We booked for 12.30pm pick up and 5.00pm pick up. The Karate took longer than expected, and my wife texted the driver to come 30 minutes later. He didn't respond and turned up at initial time. My wife then had to take four kids home in the taxi, and we had to arrange another transport for the two doing Karate. The price was extremely high for that trip, but to not accommodate us on the time, means we won't be using Stonebank again.

29 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

First Class Setvice.

Driver contacted me the evening before to confirm pick up time. Arrived early and delivered us to the airport safely, wouldn’t hesitate to use again. Excellent service.

13 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great group, on time, personable

This group was amazing, went out of their way to help my visit be as smooth as possible, even called my home, to help me book my travels, as they saw I was having difficulties, Brian, the driver was great, on time and very personable.

3 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic Service after Long Delays

Despite great delays, due to flight chaos and ineptitude of airports to handle this, my driver was there to drive me home after initial arrival time being delayed by over three hours.
Communication was exactly as promised, from details arriving two hours after booking to driver messaging me before the flight left to check delay times and messaging on arrival back in UK.
Would use again as exemplary service and communication.

11 de septiembre de 2023
Opinión espontánea

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