STOREX - Sunbury Opiniones 

Was really easy to use a great price raj and aaron explained everything i would definately recommend this company, my only fault with it was the insurance was high and you could not go lower than 3k nothing in my unit was worth that much 1k option would of been good for me

Raj, Raj, Raj! You are definitely the heartbeat of Storex! ❤️

My partner booked a storage unit with Raj when the Sunbury site first opened, and honestly, he has been absolutely amazing from day one.

We went through a really difficult period with a lot of personal and financial problems, and Raj helped us more than he probably realises. He never made us feel pressured or uncomfortable. Instead, he genuinely listened and guided us, even helping us realise that downsizing our unit was the right thing for us financially.

There was one day when everything became too much for me and I was in tears. Raj sat me down, made me a lovely coffee, told me to relax and breathe, and just took the time to talk to me. His way of helping people is honestly unexplainable. He reminded me that life carries on, and somehow we ended up talking about the chilli plants he had growing in the store! 🌱🌶️

He gave me a dried chilli and told me to take the seeds home and grow them — saying that life continues. I took those seeds home, and I can happily say my chillies have grown HUGEEEE! 😂🌶️

Even with something as simple as boxes, Raj was looking out for us. He told us not to buy loads straight away and to start with a few and take it from there. It might seem like a small thing, but those little moments showed us that he genuinely cared about helping us rather than simply making a sale.

Raj is a huge asset to Storex. I honestly think he has a real gift for helping people, especially when they are going through difficult times. He has been kind, patient, understanding and genuinely supportive throughout our time there.

We have now left the store, and unfortunately Raj wasn't there when we did, but I really wanted to take the time to write this because he always used to tell us, "Please leave us a review!" 😂

Thank you so much, Raj, for everything. Me and my other half genuinely wish you continued success in your career. You deserve it!

And Raj... just so you know — MY CHILLIES HAVE GROWN HUGEEEE! 😂🌶️❤️

Excellent facility with friendly and professional staff.

What made my experience great?

That's a one word answer - Raj.

Raj runs the place like Swiss watch and with great charm.

Great storage unit but you negotiate a price as you need long term storage and they don’t tell you that price will increase by 23% at 6 months then a further 15% on that cost at 1 year. Total cost increase on original price of 41% in a year which is appalling. Original cost £234
Per month. At 1 year £331. Needless to say I moved out at the 1 year and went elsewhere. Aside of that the units are great and managing through an app is fabulous but they need to be more transparent up front about price increases!

When I first called the chap explained that the unit was completely automated from an app. Opening the gate for entry to the site, opening the doors to get into the facility even to open your storage unit. Being of the older generation this did fill me with some apprehension, he had me on speaker phone and talked me through the entire process. Downloading the app and uploading my ID, until I was up and running. Very very helpful chap.

Absolutely great facility! I’ve had a FABLAB with them for a year and it’s been the best thing for my small business. Helpful staff, spaces maintain thoroughly and a wonderful environment to be in. Recommend STOREX 100%

The reason for my 1-star review is not because of the staff at the Sunbury branch—they are excellent. My issue is with senior management and their pricing decisions.
I have been a customer at the Sunbury branch since it first opened, and the only reason I have remained with the company is because of Raj. He consistently goes above and beyond for every customer. He is professional, knowledgeable, dedicated, and genuinely cares about customer service. In my opinion, he is one of the company’s greatest assets and deserves recognition for the outstanding work he does.
My complaint is directed at whoever is responsible for the annual price increases. I would welcome the opportunity to meet with the CEO, together with Raj at the Sunbury branch, to discuss how the company can justify increasing long-term customers’ storage fees by around 30% every year. In my experience, most other storage companies increase prices by around 5–10%, depending on how long a customer has been with them.
These repeated large increases make loyal customers feel undervalued. I’ve spoken to many people who have left because they simply couldn’t justify the continual rises. Building a successful business is about retaining loyal customers through excellent service and fair pricing—not pricing them out.
I don’t know how these pricing decisions are made, but they are damaging customer loyalty and, in my opinion, driving business away.
Once again, I want to make it clear that my criticism is not aimed at the staff in Sunbury. Raj is exceptional, and his commitment to customers is the main reason I’ve stayed with the company. The business needs more managers like him.
I respectfully ask the CEO to read this review and arrange a meeting with me and Raj at the Sunbury branch to discuss the pricing strategy and how it is affecting long-standing customers.
Thank you.
Steven

Speedy check-in, welcoming reception, no unnecessary bureaucracy, and the facility looks secure.

Customer service was really good. Storage is easy to use. It's all from your phone. I was a little hesitant at first but it works really well and easy

Raj made everything very easy ,helpful is extremly helpful and knowledgable.

Raj at Storex in Sunbury was always super helpful and professional , would definitely recommend using this Storex .

Avoid working in this toxic place. Amen 🙏🏼