I ordered 2 weeks ago.
placed my order five weeks ago. To be fair, the company has remained responsive on Instagram throughout, but the overall customer journey has been a nightmare despite their attempts to resolve the situation.
For the first couple of weeks, I was repeatedly told that my order was “processing”, that tracking would be shared “tomorrow”, and similar explanations. This went on for around 15 days without the order actually being shipped.
Eventually, I requested a refund several times. Each time, there seemed to be a reason why the refund could not be processed, usually because the order was still “processing”.
After becoming increasingly frustrated, I told them I was considering reporting the company. At the same time, they repeatedly asked me to remove my review, particularly because I had speculated that the products might be manufactured in China and that they appeared to have started selling before having sufficient stock available. They responded through they customer service by mentioning “defamation”. I did double down on my statement.
Eventually, they paid for DHL Express to ship my two straps.
The latest surprise (which was not really): the parcel has been shipped from Hong Kong and is now held at customs, meaning I may have to pay import taxes/duties before I can even receive the products.
Five weeks after ordering, I therefore still cannot comment on the actual quality of the straps — which is ultimately what I wanted to review in the first place. If and when I receive the parcel, I will come back and update this review regarding the product itself.
Everything stated above regarding my experience can be supported by screenshots and correspondence if required.
Would I recommend ordering today? Based on my experience, no. However, I also want to be objective: if the issue is simply that they are currently waiting for stock from their supplier and they eventually hold inventory locally/in bulk, fulfilment may become significantly faster for future customers.
For now, though, my personal experience has been frustrating, unnecessarily complicated and disappointing.
13 de julio de 2026
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