Stunahome Opiniones 

If I could put zero stars, i would.
Stunahome dont want to give any more than a 20% refund for what they should be refunding fully.
A customer is allowed to try something on, then request a full refund if its not right.
They seem to get away with it.
I will buy nothing else from them.
Shame they can't be listed as a scam company.
I think they false advertise and make out their stuff is better quality than it is.
A message for stunahome - once a customer discovers what sort of company you are, they will never go back, and stick to their usual companies that they know are legit.
You end up losing custom, and losing out.
And today is my birthday.

Do not use this company. They state Free Returns on their website, but they will not accept the return of goods for a refund. Instead they offer partial refunds and suggest you take the goods to a charity shop!
Their last offer is that we “damage” the goods and send photos of the damage. They will then review the photos and arrange a refund! I would imagine they will then claim the damage has been caused by us and refuse a refund!

With regards the response from this company below, their response is total rubbish. We have continually tried requesting a refund from “support@stunahome” and they simply respond offering 20% refund, or instructing us to damage the goods and send a photo. They even sent us a photo of what damaged goods look like! This company is the worse I have ever had the misfortune to deal with. If it wasn’t some foreign organisation it would have been done for fraud as it breaches Trading Standards.
Their own Returns Policy states they offer full refunds as does their website, but they don’t. They do NOT provide refunds. They are a total SCAM.

Thus website is a SCAM. I ordered a pair slippers from them costing over £30. When they arrived, it was clear they were of exceptionally poor quality, like something you get from Temu for about £1.
I emailed them asking for a refund. I got a reply asking me for photos however when I tried to send them, their email mysteriously wouldn't allow me to send the photos, so I've lost over £30.
AVOID THUS WEBSITE TOTAL SCAM.

ordered 2items one on the 1/11/25 which I received on the 14/11/25,the item was rubbish.the other item I ordered on 3/11/25 which they say I received on the 14/11/25 it's now Saturday the 15/11/25 and the 2nd order not been delivered.I would not recommend this company,if I could I would rate this company with a 0.

Scammers, not orthopaedic in any way got sent wrong size would not refund or replace cheap Chinese crap stay well clear

Absolute scam merchants. Ordered boots a month ago and still not received. Apparently the delivery person couldn't access my home which is nonsense. Have parcels delivered constantly and no one else ever had a problem. Now the issue is mine and I have to chase around or lose the money. Customer service sucks just recurring stupid emails with no help whatsoever! Needless to say I will be taking action. They should be shut down!

Would give ZERO if possible.
Ordered 3 pairs of orthopedic shoes for work, to try on. I measured my feet before choosing the size. All 3 are so small I can't get my feet in, cheaply made, not leather, absolutely no support under footbed. Contacted customer service, they wanted "photos showing the issue". Now they are offering a 20% refund (saying I can keep the useless shoes). I am extremely upset.

Please AVOID this company. I ordered suede orthopedic slippers. They took over three weeks to arrive and when they did they are awful. I paid £35 for cheaply made roughly glued together uncomfortable slippers with a thin insole and the material is more like felt than suede. Shocking!

Returns made difficult to the point of giving g up . Do not use this company …

I bought three pairs of shoes from this company. Their website says “free returns”, but when I asked to return them they did not want the shoes back and only offered a partial return of my money.
Stunahome’s reply to my review said that they offered me a return address where I could have received a full refund. No return address was ever offered to me, only a partial refund. I would definitely have returned the shoes if a return address had been offered to me.

I would give a 0 if I could.
This is an awful company who do not stick to what they say on this site.
I have emailed backwards and awards for almost 3 weeks.
To day they offered 30% refund which i do not want.
They didnt arrive in time for a hospital stay and when they did i realized they are fake and poorly made.
They do not fit my foot and look decidedly ugly.
It says they are barefoot but no logo shown on bag or slippers

Bought a pair of boots £43 they arrived 10 days later . So disappointed with quality . They are not leather like described the sole is plastic .. do not order from this site

Do Not Buy From This Company. Wish I had read all the reviews before wasting my hard earned money on this scam company.
The shoes & Trainers are cheap & plastic & not true to size .
The customer service are Rubbish same email over & over .
Once again do not buy from this company.date 30th November.
Finally Got A full refund for both pairs of shoes .just kept bugging them with Emails

Giving one star because that's the worst you can give. If I could I'd give them negative stars. It took too long to come after lying saying that their warehouse was based in London when realistically it is based in China. Their shoes are rubber and they will not give you a refund. Mind you, they gave me shoes which are different sizes. I'm still wondering why the website is still up.
I was given 40% of my money and asked me to give the shoe to charity, who will wear different size of shoes.
Please do not shop with StunaHome they are scammers incurring money from people by giving them 20 to 40% of their money.
Same email of apology is sent to everyone.

Stunahome is clearly using false advertising to lure people onto their website. I ordered a pair of leather mules that I had seen on their website. The product I received (after a considerable wait) was a very poor imitation, a cheap copy using low quality materials. I contacted Stunahome via their email and stated how dissatisfied I was with the product. This email thread continued daily for a week or more, They tried every excuse they possibly could from discounts to partial refunds. They completely ignored my request to send the product back. Towards the end our email exchange they actually asked me to damage the product, take pictures and email them through?? I couldn’t believe what i was reading! I questioned their motives for this request and finally they sent me images of similar products that had been completely destroyed, they asked me to do the same so they could be sure the product could not be used after a refund!! They actually thought I was trying to defraud them after they had clearly tried their best to defraud me?? I took the mules into my workshop and completely destroyed them using metal cutters and an axe, sent the images through and a full refund was received via PayPal several days later. Stunahome should be avoided at all cost, this company is openly trading in substandard products NOT what you will see online. Lastly I’ve had to give 1 star to proceed with Trustpilot, please believe me when I say Stunahome does not deserve a single star! There should be a minus option?

Avoid. This company have taken my money & stupidly o never looked at trustpilot first. Shows taken from PayPal but paid with card & not able to look at the account created. Crooks

They eventually replied to ky e-mail on here & via email. I replied again. Guess what.... no reply again after sending again & again.

wish I had read the reviews before purchasing from this company. They are awful...avoid at all cost! I made a purchase which when it eventually arrived, did not fit and of significantly poor quality. I have had three offers now of partial refund and keep the product which I cannot use, despite stating I want to return for full refund. I will report to trading standards and consumer rights act 2015 as a company like this should not be allowed to trade.

I wish I had read the reviews before purchasing from this company. They are awful...avoid at all cost! I made a purchase which when it eventually arrived, did not fit and of significantly poor quality. I have had three offers now of partial refund and keep the product which I cannot use, despite stating I want to return for full refund. I will report to trading standards and consumer rights act 2015 as a company like this should not be allowed to trade.

Sent shoe that wasn’t as described was supposed to be steel toe and they are not won’t reply to any emails to return

Now emailing for a refund no reply shoes have been sent back and are showing as delivered
10 th November still no refund not responding to any emails

Still no refund shoes were received in there warehouse 30 th October stil no refund received
Still no refund absolutely disgusting customer service same respond to every review email us and we will solve it they don’t solve anything shows sent back 2 weeks ago still no refund