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They are a fake company that masquerade as Cole of Birmingham and are closing down, one problem there is no Cole of Birmingham, they are fraudulent and you will never receive your order.
BEWARE - DO NOT TRUST THIS COMPANY!!!!
I placed an order with them on 12th December 2024 for 2 items for my son. After numerous emails to them, I was informed that the package was in transit and they would send me a tracking ref - nothing! Finally last week part of the items arrived BUT still I wait for the other.
Again, I have emailed and now all I get is there generated message from their support - Dear Customer,
Thank you for reaching out to us at STYL VAULT! This is an automated response to confirm that we have received your message. Our team is currently reviewing your inquiry and will get back to you as soon as possible.
In the meantime, here are a few helpful links:
• Shipping Policy: Learn more about our shipping methods and timelines.
• Refund Policy: Find information on how we handle returns and refunds.
• Contact Us: Additional ways to get in touch with our support team.
We appreciate your patience and are excited to assist you. Thank you for choosing STYL VAULT, and we look forward to providing you with exceptional service.
Warm regards,
The STYL VAULT Team
They now owe me a refund and nothing!!!!!!!!!!!!!
I ordered trapstar coat around 19th December it’s now MARCH 2025 paid £200+ still haven’t received my coat and I have contacted numerous times the customer service is outrageous I’ll never get my money back the whole website is a scam I expect a answer ASAP
Been waiting to receive my item for 2 weeks now, you don't even get a tracking number and almost impossible to get hold of. They don't even have a contact number. Horrible experience with this company
Awful customer service, tried to cancel my order within 24 hours, as stated on the returns and cancellation policy, had no response. They then said they could not cancel as my order had been processed, I then emailed & messaged on instagram regarding me wanting a return on my order, again to no response. I wanted a return and my item is not the right size, I also have reason to believe this item is fake. I have since taken this up with my bank due to the lack of customer service provided
Respuesta de Stylevault
Thank you for reaching out about your order. We apologize for any concern caused by the status of your delivery.
According to our records, your order was delivered three days later. If you have not received it, it's possible there may have been a misunderstanding or issue with the delivery location. We take these matters seriously and are here to help resolve this as quickly as possible.
Please contact our customer support team directly at support@stylvault.shop with your order details, and we will investigate this further to ensure you receive your item promptly.
Respuesta de Stylevault
Thank you for your feedback. We apologize for any inconvenience caused by the delivery time of your order. We understand waiting for your purchase can be frustrating.
We strive to be transparent about our shipping times, which are detailed on our Shipping Policy page. We always aim to meet these timelines, although occasionally, delays may occur due to factors beyond our control.
For specific order inquiries or faster resolution, we encourage customers to contact our support team directly at support@stylvault.shop. We're here to assist and ensure you are informed every step of the way.
Load of garbage this website wish a knew it was fake straight away! When I placed my order the tracking doesn’t up you get given envri for tracking but a royal mail tracking id the id doesn’t change it anything just said royal mail awaiting product you will never receive it. Contacted my bank straight away got my refund do NOT BUY
Respuesta de Stylevault
We're sorry to hear about your disappointing experience with our website and appreciate you taking the time to provide feedback. We understand the importance of clear and timely updates on orders, and we apologize if our service did not meet your expectations this time.
Please note, as outlined in our shipping policies, orders typically take up to two weeks to be delivered. We strive to ensure all tracking information is accurate and updated promptly—sometimes delays may occur due to factors outside our control. We see that your order was placed just a week ago, and it appears there might have been a misunderstanding regarding our delivery timeframe.
We take your concerns seriously and are constantly working to improve our services. For any immediate assistance or if you reconsider giving us another chance, please contact our customer support directly at support@stylvault.shop, and we'd be glad to assist you further.
Thank you for your feedback, and we hope to have the opportunity to better serve you in the future.
Shipping was faster than I expected, and everything arrived in perfect condition. I even reached out to customer service with a question about sizing, and they were super helpful and quick to respond.
If you’re into streetwear that stands out, Stylvault is the place to shop. I’ll definitely be ordering again soon!
Respuesta de Stylevault
Thank you so much for your kind words and wonderful feedback! We're thrilled to hear that your shipping experience exceeded expectations and that everything arrived in perfect condition.
Our customer service team is delighted to know you found their assistance helpful, especially with sizing inquiries. We always strive to respond promptly and effectively, ensuring our customers have the best experience possible.
We appreciate your recommendation and look forward to providing you with more standout streetwear in your future orders. Thank you for choosing STYL VAULT, and we can't wait to serve you again soon!
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