Suave Home - Premium Home & Garden Furniture Opiniones 

Ordered 30cm round black mirror from here, the quality is awful-frame does not meet there is a very visible gap, the mirror itself is simply hot glued to the frame but even that wasn't secure the whole mirror fell out! The bracket to hang was hot glued to the mirror wonky and uneven. Terrible product, cant believe they even bothered sending it! Save your money and buy elsewhere.

So happy with the amazing service offered by Suave, Emma was a delight to deal with, I accidentally ordered the wrong size item and not only did the promptly solve my issue they waived the extra amount due on the correct item, wonderful company to deal with, highly recommend

Placed an order online (SHUK_729300) and they refused to ship it despite me paying their shipping fees. No product and no refund as yet. Shocking customer service, buy elsewhere.

EDIT - The reply below from Suave home basically confirms everything I've written and simply tries (badly) to justify it. It doesn't change the facts.

The product was as promised and delivery was speedy. Emma in support was a great help and so good to be able to communicate with a real person.

A super efficient company providing excellent quality products at competitive prices. Emma in customer relations was incredibly helpful. It was a pleasure to do business with Suave Home. Thank you.

Just recently bought a gift of a playhouse for my granddaughter. It was over 900 euro. This was more costly than a 10x7 shed recently purchased. Unlike many competitors (and the shed!), the playhouse came flat packed and took hours to assemble, pieces were broken, the overall quality is really poor with extremely thin panelling, nothing like the quality of the panelling in the shed and we were expecting better considering the size. Very very disappointing. Do not deal with this company as the advertising was wholly misleading and the item more than 3 times its worth.

They lie about 5 star trust pilot reviews!

Suave customer service seem fine, replying every now and again but do not provide any facts about delivery.
But should i have read the comments.
Was sold 2x ViDA XL.com planters, so paid a ~30% premium. (Oh well, my fault for not shopping around and their website does give the impression of quality).

But then their delivery company is rubbish.
1 planter has arrived after the 4th attempt.
Still waiting on the 2nd.
Had to pay extra money for their delivery company to try and deliver it again.
And have to take ANOTHER day at home. And im clueless as to whether they will try and deliver it tomorrow, and if they do try, will they fail....again.
I live in london, not an island or anywhere remote.

Loads of hassle, now 1 week after they initially said they would have arrived. Each day either Suave or their delivery partner has said it will arrive, only to not turn up.

I bought £450 of plants to arrive the day after the planters, they are now dieing.

No reliable indication to when this will be resolved. Nobody to speak to on the phone.
Got a massive bag of topsoil on my drive, so have to pay for parking on the street per day.

Overall suave may be a cheaper option as a supplier.
Quality looks a bit cheap (vidaxl.com), assembly looks hard.
And factor in other potential extra delivery costs and time delays.

They have offered a very small refund.

**edit**
Thanks for the reply.

You have delayed estimated delivery again until next week.

I have provided additional delivery information to you AND your delivery company numerous times and ways. I have been trying to contact you guys DAILY.

UPDATE -
Thank you for refunding the money.

Agreed it was not an acceptable service, however i do understand some of the issues lie with your selection of courior company and i may have fallen between the 2 of you.
Hopefully its an experience that helps with future service quality, changes to process, or potentially a partnership with a different courior/premium courior option.
I think it may be better for your company to take sole responsibility for communications with the delivery company, as it is a paid delivery service by the customer, was stressful and potentially dupliced work for both of us. The courior you use is so far removed from the level of service you claim and aim to provide. But they dont even have a contact number to ask for assistance/provide info and their chatbot is riddled with coding error messages. So altough you at Suave may reply within 24 hours. Once the goods have left your depo, this 24hrs is an irrelevant benefit due to the limitations of the courior company you use.

Wish you all the best.

We had a very prompt delivery of our beige kitchen sink with no hassles, well packed, included all necessary fittings. Now installed it looks even better than we expected. Very happy customers!
Ann, Leixlip, Kildare

I had a terrible experience with this shop. They sent me a defective chest drawer and l obviously asked to return it and get my money back. They made me pay €10 for the return, even though they advertise to have a free return I their website. Furthermore, the furniture feels very cheap and bad quality. I do not recommend.

Emma has been wonderful despite I misunderstand the product purchased. I bought the replacing product and it was promptly delivered well within the time I needed and the refund was promptly processed. Seriously, I would happy to pay a premium with Suave Home knowing that I'll receive first class service every step of the way. The irony is that the product I purchased was cheaper than elsewhere.

A really bad experience with this company and I’d recommend not buying from them. I ordered a radiator cover which they have priced at €229.99. You can purchase the exact same radiator cover from Harvey Norman for €152.99. Neither of these prices are sale prices either. The radiator cover was from VidaXL and you can purchase it from VidaXl website for €143.99 so Suave Home are way over priced for starters. I received a badly damaged Rad cover from them and complied with all their rules - took photos as soon as I opened the box and wrote to them straight away and attached same pics and asked for a full refund and collection of the item. I explained that I had ordered this same product from Harvey Norman twice and both were also damaged (they collected both free of charge) but because Suave didn’t advertise it as a VidaXL product I didn’t know I was ordering the exact same one again from them. Obvs I didn’t want a 4th one sent given that 3 were damaged hence looked for refund. They then claimed because I didn’t want a replacement that they would charge me €15 for collection of the damaged product (that they sent me) and would refund the rest. Their exact words were ‘However, as mentioned in our returns policy, as your reason for return falls under the unwanted categories, you will be required to pay the return shipping cost, which for your order will be €15’ - it didn’t fall under the unwanted categories - it was simple - I didn’t want a badly damaged product - so be careful - they will try to cover themselves! I wasn’t happy with this and then they offered to charge me €10 for collection. I was so frustrated at this stage that I just wanted my money back and told them to go ahead and take €10. They didn’t - they charged me the €15 for collection. From start to finish this was a disastrous and frustrating experience and will never order from them again. It took about 3 weeks to get it sorted. Not advertising properly what they are selling and massively inflating prices and customer care is awful. Beware!

Response to Suave Homes response :

Can we be clear to customers here - the only time I was offered a full refund was when I mentioned I’d be writing a review - I eventually got the €15 back after I sent that email to Emma. Up until then not one of your emails offered me a full refund - happy to publish them - and there were many.

Secondly - you sent me a damaged item - I explained the situation above about it being the same Vida XL rad cover I had previously gotten twice (for a lot cheaper) from another company and both were also damaged so why would I want a 4th one - send me out another damaged one and the same situation most likely would have occurred. If anything I was saving you the hassle of having to collect and resend another one. And don’t be so smart with your terms ‘surprises’ etc I have done a lot of online shopping and this has been one of my worst experiences - it’s that simple!

This is a customer review website and I'm giving an honest review here. Your Radiator cover is priced way above any other website for the exact same item - proof is out there online - again just telling the truth here.
Thank you for eventually refunding me the full amount.

Emma at client support is excellent! She responds quickly and is very helpful. Great job, Emma!

Absolutely fantastic dealings with Suave Home Ireland. Ordered desk Monday night, received in transit email on Tuesday and desk arrived by Friday. Desk is exactly as described and communication was excellent

Although the website says “Nationwide delivery” and “Delivers to the whole of UK”, they won’t deliver to my Uk address. I think you will find that Islands and Highlands are part of the Nation.
Perhaps I’ve had a lucky escape. And you’re lucky to get one star.

Have never been more dissatisfied, disappointed and stressed with a company. Avoid, unreliable! We ordered a wooden double bedframe with drawers, once inspecting the items we received, everything seemed fine and we started assembling. After 3 hours of assembly we realised that a part was faulty and the holes drilled were completely misaligned. We contacted the company support who replied after 3 days and took them another 3 days to check with the warehouse, only to tell us that the faulty item which is essential to assemble the bedframe, is OUT OF STOCK! When we asked for a solution they told us to disassemble everything, purchase boxes to return the item and pay again to order a new one and start from scratch! It has been 2 weeks that we are sleeping on the floor due to very poor customer service and lack of professionalism, we have not received a refund or a replacement.

I hope people read this review, because my experience with Suave Home is rated 5 stars, even though the item I ordered turned out not to suit my requirements. This meant that the item had to be sent back, and we were guided through the process very efficiently throughout by Emma. She replied to all our emails within 24 hours giving very clear advice/instructions, very different from the service provided by other companies in these cicumstances.

I received the kitchen cabinet that I purchased pretty quickly, and I'm impressed with the quality for the great price I got it for. Customer service was also great in helping me with some post purchase questions.

Very pleased with the quality and price of sheepskin pads for our dining chairs. I added cotton herringbone ties at the back to secure them. Similar pads cost double the total cost.

What a wonderful company to deal
with, l would recommend it to anyone.
We are so happy with our egg chair,
a great addition to our home.
Thanks Andreea for all your help & attention...
Best of luck in the future,
Ann, from Clare.

Excellent product. Good value. Delivered quickly on a Saturday! Be wary of the overall height of the chair if you are fitting it in an area with a headroom constraint. I think that the spec says 1.95m assembled height. Ours was 2.03m so we had to trim the main support leg by a few inches.