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483 Green Lanes, N13 4BS, London, Reino Unido
Thought was just paying for one set but then before i continued with details read terms abd found out it was subscription but they had already took payment even when didnt continue. I then told them im not interested in there subscription. And payment was cancelled til this month they are taking money without permission have contacted bank and them aswell. As dont want this subscription i have already told them before but have not listened
I applied for a free sample and before this arrived I was charged for two weekly supplies of ten masks. Even the first was received without postage being paid, although I paid this in advance.
I have tried to cancel my 'subscription' but my emails are either not deliverable or are completely ignored!
Avoid at all means.
I am very impressed with the way order was received, packaged up and delivered
So promptly.
PLEASE STOP SENDING THESE MASKS AS I DON'T NEED THEM
Lovely fast delivery and good customer service
Respuesta de Subscription City
Thanks, Kevin ! Stay safe
Got my order quickly and safely. They came with in a week. Thanks.
Free sample never arrived. A repeat order, not asked for, reported as being sent despite cancelling this immediately i was told it was bring prepared and assured my subscription had been ceased.
Respuesta de Subscription City
Hi Anne
We sent your free sample via Royal mail. Then as you signed up for a subscription your second rebill for another 10 masks was sent. We have been in contact with you via our support desk and would be more than happy to send you another free sample. We have cancelled your subcription at your request. Please email us support@subscriptioncity.co.uk and i'll look into this for you! :)
Allan
very useful customer service, thanks
The order arrived quickly. The only problem I had was the web, I once wanted to log in to check the status of my order and I couldn't access the web. However, next day all seemed to work.
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