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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I switched from the Observer to the Sunday Times a few years ago after becoming rather fed up with their hectoring, politically correct editorial style. Until recently, in the main, I have found the... Ver más

Valorada con 1 estrellas sobre 5

I'm old enough to want a (news)paper in my hands, not a computerised screen. It's simple enough. The price increase is over 11%. Anyone who puts up prices to that extent loses my custom. Why not in... Ver más

Valorada con 1 estrellas sobre 5

In the 22 days before Jason Arday's death, 249 articles about him were published across 15 national outlets. The Telegraph, The Times, Mail and The Spectator alone published 146. The Sunday Times publ... Ver más

Valorada con 2 estrellas sobre 5

Only want to buy Sunday times on line now and again, do not wish to sign up as I prefer print if possible, also I live in possibly most remote part of England. Can’t do it , independent allows one off... Ver más

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1,3

Muy malo

TrustScore: 1.5 sobre 5

64 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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1,3

Todas las opiniones

(64)

15 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Impossible to cancel sub - Don't sign up!

Easier to escape the Church of Scientology than cancel a Times subscription. Awful. One would not expect a "reputable" title like the Times to act like a bunch of cults. However, they take aggressive hard-selling to an appalling level. I eventually cancelled after multiple emails, Live chat, and 3 lengthy and arduous phone calls on different days. A horror show in terms of customer experience. Three tips for anyone thinking of signing up for a Times "offer": Don't, don't, and don't!

31 de enero de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Scandalous and (must be) illegal…

Scandalous and (must be) illegal attempts to stop you cancelling - do not sign up for the free month trial, they make it basically impossible to cancel. Such poor behaviour. They should be ashamed of themselves.

27 de noviembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Shocking experience - they are trying to lock you into contracts

Shocking experience. Signed up for a one month trial and did no wish to continue. The only time they flag you need cancel by phone is when you first log into the app and never again. I tried to cancel three days after the expiry of my one month trial and they are trying to charge me for a full month with no flexibility or acknowledgement that the cancellation procedure is poorly communicated.

15 de noviembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

The Times ripping off its customers

The Times ripping off its customers.
Impossible to cancel once you subscribe. I waited 20 minutes in a queue, to be told by some rude woman that they wouldn't refund me. I have written to their customer services, and they don't reply.
Absolutely digusted by this.
Their behaviour is similar to timeshare ripoff agents. The Times have become SCAM artists. Unbelievable

28 de octubre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Cannot cancel online or in writing

I only leave 1 star as I cannot leave 0 stars. Absolute fail from The Times. You cannot cancel without phoning and wasting time in a omnipotent queue. It's likely illegal to disallow valid cancelation methods. Do not touch with a barge pole.

Sub: AAAA003337620

7 de octubre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Never ever subscribe

Never ever subscribe. Cancellation almost impossibe, deliberately so and very time consuming. I would pay good money never to have subsrcibed!!!

10 de agosto de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Do Not Sign Up!!!

Do Not Sign Up!!!! They make it so difficult to cancel and do not offer refunds when you do not cancel. I called to cancel a couple days before my monthly subscription was due to renew and the line cut off and when I called to get a refund following payment they were extremely pushy and refused flat out to give a refund. They are some of the worst customer service teams I have ever dealt with.

12 de marzo de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Do not subscribe

Do not subscribe - virtually impossible to cancel. I telephoned on many occasions, was put in a queue then phone cut off as I neared the front of the queue. I then emailed them but got no reply. I eventually got through today and was told that I am in contract until April and they would have to escalate it to a manager...I'm not holding my breath. Absolutely awful customer service.

24 de febrero de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Signed for the free digital trial

Signed for the free digital trial, don't do it because you'll have to ring to cancel the free trial. You can't do it online, and they'll try to sell you on more things or give you a discount. Waste of time.

22 de febrero de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Rude customer service

Rude customer service. It was a pain to cancel. Emailed them faced long queues on the phone. It was such a mistake to subscribe. I had no idea they will scam me like this. I was finally able to get it canceled today after losing some £52. They refused to refund which is totally unfair because they had made it so dfficult to cancel.

28 de enero de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

CANCELLATION IS DIFFICULT

DO NOT SIGN UP YOU CANNOT CANCEL!!!!

They sign you up with a free trial, but there is no way to cancel the trial unless you call up and wait in a never ending queue!!

ITS RIDICULOUS! If you can sign up online you should be able to cancel online too!

8 de enero de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Misleading advert in their magazine.

Misleading advert in their magazine.
" Just to be sure to order before midnight 23rd November to guarantee a FREE bottle of Champagne"
Order arrived today...no champagne. Phoned and told, basically we ran out....
Offer of £20 off next order....I said no to this.
Got the £20 off this order...but I'm still not happy.

This is NOT what I expect from the Sunday Times wine club...

They clearly do not understand the word guarantee.. "Something that ensures a particular outcome."

I think I should report them to my local Trading Standards, and The Advertising Standards Authority (ASA) who are the UK's regulator of advertising.

Very disgruntled customer.

22 de noviembre de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Underhand system to try and dissuade cancellations

Cancelled free trial subscription after deciding it wasn't for me. You have to phone up (tried by email but was made to call - not good for accessibility). Cue overlong conversation where I had to say 'no thanks - I want to cancel' multiple times before they finally actually processed the cancellation. Arcane cancellation system manned by pushy sales staff - feels very underhand.

23 de abril de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible journalism

Terrible journalism, impossible to cancel a subscription. It's supposed to be a reputable news outlet. It's papers like The Times that mean no-one trusts the media. Proper brain rot.

8 de febrero de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Don't cancel your subscription to The Times

Don't cancel your subscription to The Times and Sunday Times, you are put through to someone who keeps selling to you. When I eventually said I didn't need selling to I just wanted to cancel my subscription I was sulkily put on hold. When the agent came back guess what she sold to me again and again I had to say I just wished to cancel my subscription please, let's see what happens next.

16 de agosto de 2020
Opinión espontánea

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