Lamentablemente
Lamentablemente, tuve una experiencia muy negativa con el servicio al cliente de SunPass. Una representante, de manera completamente inapropiada, me dijo que no quería atenderme, lo cual considero un trato irrespetuoso e inaceptable para cualquier cliente. Este tipo de comportamiento no refleja la atención que uno espera de un servicio público. Espero que SunPass revise la conducta de su personal y ofrezca la capacitación necesaria para garantizar un trato respetuoso y profesional a todos los clientes.”
"Unfortunately, I had a very negative experience with SunPass customer service. A representative, in a completely inappropriate manner, told me that she did not want to assist me, which I consider disrespectful and unacceptable for any customer. This type of behavior does not reflect the level of service one expects from a public service. I hope SunPass reviews the conduct of its staff and provides the necessary training to ensure all customers are treated respectfully and professionally."