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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Poor handling of staff by SuperCamps Head Office, particularly Timothy Hind, who seems to hide behind email and WhatsApp communication rather than speaking directly to staff. Staff are booked t... Ver más

Valorada con 5 estrellas sobre 5

My son has been attending SuperCamps for a number of years now, followed by my second child attending since summer. I love the diligence of the staff - and always feel well informed at collection o... Ver más

Valorada con 5 estrellas sobre 5

My son absolutely loves Supercamps and really looks forward to school holidays so he can attend. The camp staff are amazing and really get to know the kids and what they like to make each session as... Ver más

Valorada con 5 estrellas sobre 5

Fantastic care at supercamp at Winchester (St Swithuns) second week of Easter half term 2023. Staff were incredibly professional and friendly, attentive to ever detail of my childs care. Very impresse... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Centro de cuidado infantil

Escrito por la empresa

Ofsted-registered provider of school holiday camps for children aged 4-12. Multi-Activity and specialist courses available at venues across the UK.


Información de contacto

2,9

Medio

TrustScore: 3 sobre 5

44 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 57% de las opiniones negativas

Suele tardar más de 1 mes en responder

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Valorada con 5 estrellas sobre 5

Fantastic care at supercamp at…

Fantastic care at supercamp at Winchester (St Swithuns) second week of Easter half term 2023. Staff were incredibly professional and friendly, attentive to ever detail of my childs care. Very impressed. My daughter loved it everyday. Thanks so much, my daughter rated it infinity out of 10 =) thanks again

11 de abril de 2023
Opinión espontánea
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Respuesta de SuperCamps

Thank you for leaving your SuperCamps review! We are really happy to hear your daughter enjoyed her time on camp and had a SUPER time, we hope to see you again soon!

Valorada con 1 estrellas sobre 5

Don’t send your children to SuperCamps…

Don’t send your children to SuperCamps because they can report you to the Police without any reason!

17 de febrero de 2023
Opinión espontánea
Logotipo de SuperCamps

Respuesta de SuperCamps

Thank you for leaving your SuperCamps review! I'm sorry to hear of your experience. I can see this has since been raised with the team and resolved. If you wish to reopen and discuss this matter further please contact the team at info@supercamps.co.uk or give us a call on 01235 467300!

Valorada con 1 estrellas sobre 5

Great idea, poorly executed

Great options when you look on the website and we were excited for our son to spend a week at one of the venues. Activities seem varied and challenge the interests, from art work and practical activities through to sport.
However, the camp was cancelled at the last minute. No option to rebook, or another venue - simply cancelled. With school holidays upon us, there was no availability elsewhere.
Despite being offered an immediate refund, it took 2 emails and 3 further phone calls to receive my refund nearly 3 weeks later.

31 de agosto de 2021
Opinión espontánea
Valorada con 2 estrellas sobre 5

Practical concept, mediocre staff

Whole day camp is a great idea for working parents during summer holiday. We didn't expect much but in the end were still disappointed by it.
The staffs there are just, well, staffs, rather than teachers. They don't really know how to deal with children's up and down moments. My son was a bit unsettled the first day and did not want to obey their instructions. When picking him up, the camp leader talked very loudly to me on how my son ill-behaved, IN FRONT OF MY SON, and quite a few other parents. She wanted me to sign an incident form and once I signed it, she did not give me a chance to communicate with her further face-to-face.
I'm sure the camp is safe, but if you care about the happiness of your children, I would not recommend it to you.
The upside is customer service. They agree to my request to cancel and refund very quickly.

4 de agosto de 2021
Opinión espontánea

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