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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Very fast dispatch and the crossbow feels robust. Although, attaching the stringer is proving difficult. The istructions re the assembly could be a little larger to enable an easier read.

Valorada con 5 estrellas sobre 5

Crossbow is worth the price I paid for it I am very very happy with the product I bought delivery was amazing I would definitely recommend super guns UK to everyone.

Valorada con 5 estrellas sobre 5

I purchased 2 sets or red dot sights for our EK archery Cobra pistol crossbows... what a game changer these badboys are for shooting the bolts into the middle of the target 😀 superguns as per usual p... Ver más

Valorada con 5 estrellas sobre 5

I dont agree with some of the negative reviews on here...I ordered a slingshot for my sons birthday...after a while went by i emailed them asking where my item was...i had one reply apologising as my... Ver más

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Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

698 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(698)

288 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

a great company with excellent customer service

I dont agree with some of the negative reviews on here...I ordered a slingshot for my sons birthday...after a while went by i emailed them asking where my item was...i had one reply apologising as my item was currently out of stock.....then i had another reply saying again apologies but my item probably wouldnt be in stock until at least the end of july.. as this would be too late for my sons birthday i requested a full refund....absolutly no problem...a few days later i had another very nice email telling me a full refund had been authorised...Hows that for brilliant customer service !!!

3 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Can't fault Superguns

Great product and great service. Took slightly longer for delivery than expected, but was sent an email to inform me of this.

8 de junio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Absolutely terrible experience.

Absolutely terrible experience.

I ordered a pistol crossbow from Super Guns UK and it snapped while I was setting it up for the first time. The product didn’t even survive assembly, let alone actual use. For something that’s supposed to be built to withstand tension and repeated use, that’s frankly embarrassing.

What made the situation even worse was the customer service. Responses take an age to arrive, and every reply seems to create more delays rather than provide a solution. I’m now genuinely concerned that by the time they finally deal with the issue, their 30-day return window will have expired. It almost feels as though the clock is being allowed to run down rather than the problem being resolved.

When a product fails immediately, customers shouldn’t have to spend weeks chasing basic support. A faulty product is bad enough, but painfully slow communication and a lack of urgency make the whole experience far worse.

I expected better quality, better service, and at the very least a prompt response when something breaks straight out of the box. Instead, I’ve been left with a broken crossbow and an ongoing struggle to get anyone to take responsibility.

Avoid if you value your time, money, or patience. Some companies test their products before selling them. This one appears to test how long customers will wait for a reply.

16 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great company

Great company, ID check was fast and delivery came quicker than i expected. I will come back to shop here and I would recommend others also.

11 de junio de 2026
Opinión espontánea

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