Completed the work as agreed schedule…
Completed the work as agreed schedule and left all tidy. Many thanks
14 de mayo de 2026
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Could be better
Purchasing from the website was fine but could have given a bit more information about delivery estimates etc. The order took a bit longer than I was expecting meaning that my job was 2 visits not just one as it should have been. The tiles could have done with a bit more packaging and insufficiently wrapped meaning top tile in both boxes was damaged.
I did receive a follow up call from them and they took the feedback on board and explained that the delivery info was actually on the invoice which I had missed. Also this particular order had apparently come direct from the factory and they said they normally add much more packing. This follow up was appreciated and upgraded my 3 to a 4 as it showed great customer service. I would use them again
7 de mayo de 2026
Respuesta de Surreyceilingtiles
Thank you for your feedback.
However, I can see that the email containing your invoice and delivery confirmation was opened on 29th April at 19:54. This email advised that the delivery date would be 4th May due to limited stock of these tiles.
Your delivery date was confirmed within five working days of your order being placed, and we updated you within 24 hours of receiving the order.
We have always stated that any issues with an order should be reported to us within 24 hours of delivery. Unfortunately, this review is the first time we have been made aware of the damage.
I sincerely apologise that some of the tiles arrived damaged. I will be contacting the supplier today to raise this matter, as this is the first complaint of this nature we have received regarding this product.
I will contact you once I have heard from our supplier.
Kind regards,
Debbie
Great to do business with
Great to do business with, looking forward to using you again in the future. Many thanks
7 de mayo de 2026
Respuesta de Surreyceilingtiles
Good morning Ben,
Thank you for your feedback - we appreciate you taking the time on sharing your experience on the service you received.
We looking forward to helping you in the future.
Kind regards
Debbie
Excellent service and efficient…
Excellent service and efficient delivery with updates on day of delivery of expected time
26 de marzo de 2026
Respuesta de Surreyceilingtiles
Good morning Richard,
Thank you for your feedback. We appreciate you taking the time to share your experience on the service you received.
Kind regards
Debbie
Respuesta de Surreyceilingtiles
Thank you for your feedback, so please you found our service
5 *****, we look forward to helping you again in the future.
Kind regards
Debbie
A nice company to do business with
A nice company to do business with. People lovely, helpful and products just what we wanted
16 de marzo de 2026
Respuesta de Surreyceilingtiles
Thank you for your feedback, we are pleased you were happy with the service you have received.
We look forward to helping you again.
Kind regards
Debbie
Simple to use and helpful website made…
Simple to use and helpful website made ordering an easy and pleasant experience. Communication from the admin team was helpful and constructive. The supplier delivery was very professional. The kit was of a good quality at reasonable prices. I would use Surrey Ceiling tiles again and recommend them to others.
13 de marzo de 2026
Respuesta de Surreyceilingtiles
Good morning Bernard,
Thank you for your feedback we really appreciate you sharing your experience, look forward to helping you in the near future.
Kind regards
Debbie
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