Susansmith Nc Opiniones 100

The ordering process was very easy! I am anxiously awaiting for the product to arrive.

It was easy to order, the website was clear and informative, and the pictures of the dresses were beautiful.

Very easy to order. Lots of great looking options and I ordered what looks like will be a perfect spring jacket. Thanks!

The customer service is EXCEPTIONAL. The size I ordered was too small. I reached out to do an exchange and the team has been communicative, helpful, and incredible problem solvers.

Fingers crossed that these new sizes fit well because I would love to continue shopping at Susan Smith.

Eye easy ordering

The unique designs and ease to shop was infectious that I ordered 5 outfits for the coming weeks! I can’t wait until my new clothes arrive and the compliments come pouring in. Thank you!

I liked the website. I was looking for a mother of the groom dress. Your dresses look lovely online. This was my first experience shopping at Susan Smith. My one suggestion would be to include size charts on the website so that shoppers can use measurements to determine their appropriate size.

Such a great experience. Easy to order and payment was quick and easy. Beautiful selection. Thank you.

I just want to express my sincere appreciation for the excellent service I received. Not only did you offer to replace the shoes that didn't fit at no additional charge, but you also ensured I would receive the exchange in time for my trip. That level of care and efficiency is rare, and it did not go unnoticed. Thank you for going above and beyond

Easy to order which is important to me

So far the online process was great, not sure how the product are because this is my first time ordering from this site.

I purchased a pair of white sandals. The shoes did not fit properly so I requested a refund. This is now the third day and no availability to return the item. First they wanted pictures of the shoes with explanation of reason for return. Did that first day. Second day another set of pictures of shoes and packaging, before they would let me know how to return item for refund. I emailed and attempted to call phone number on website. Phone is in Wyoming and is not a valid phone number. This should not be this difficult to return an item that does not fit you correctly.

Shopping was very easy love the items

Found online loved the product, quick checkout .

I purchased one sleeveless top and one quilted jacket. I wear a size 8 US, the Susan Smith NC site states that corresponds to a size Medium. That is the size I ordered. The items arrived and I was disappointed in the fabric quality of each and the size M was way too small. I contacted the support service, followed their explicit directions to request a return/refund. I sent pictures of the items and their original packaging. I was informed that what I ordered was exactly what was sent, therefore they will not accept the return and issue a refund. But as a good faith gesture, they would issue a 50% store credit to be used on future purchases. STAY AWAY FROM SUSAN SMITH-NC

I ordered a shrug in a large to wear over a dress. The item was ridiculously small. Attempts to return were difficult, to the point of almost madness. I had to send pictures of the item and the label. It was too small, what kind of pictures supports that explanation? Still haven't been authorized to return as yet. Makes you think this organization is not US based as claimed...