I nearly lost my ceiling because Suscap…
I nearly lost my ceiling because Suscap Ag couldn't process a basic withdrawal. My house took on water during a severe storm and I needed my emergency fund—money I keep in my Suscap Ag account—to pay the roofer. That was three weeks ago. Today, I finally got my money, but only because I went outside the company for help.
I called IBKR five times. Opened two tickets. Sent messages through their portal. Every agent gave me the same script: "We're looking into it, please wait 24-48 hours." Those hours turned into days, then weeks. No one could tell me what was wrong. No one called me back. No one showed any sense of urgency.
I'm a freelance graphic designer. My pay isn't monthly—it comes project by project. That's why I keep my emergency fund invested. I gave myself a month to get the cash out. That should have been more than enough for a simple transfer to my linked bank account. Apparently not.
A colleague told me about AY'RLp. I reached out in desperation. They spotted immediately that my beneficiary bank required a specific form that Interactive Brokers never disclosed to me. They walked me through the resubmission step by step. Two days later, the funds hit my account. I got my roof fixed, but I'm disgusted that Suscap Ag's own support couldn't identify that simple issue in three weeks of runaround.