The showroom was well laid out with all the beds accessible. The young lady who served us was very attentive and helpful and the whole buying process was pain free. We were quoted a 3 week lead time b... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Excellent product knowledge well explained in the Bexhill shop. After an expensive mistake with a previous bed it was good to have the option of a 60 day trial. There is a good range of sizes, ha... Ver más
La empresa ha respondido
Emily at the Ashford store was so patient and incredibly knowledgeable. Nothing was too much trouble, and we came away with the right mattress for us at a great price Can’t recommend highly enough... Ver más
La empresa ha respondido
We visited Sussex Beds showrooms at Haywards Heath and Tunbridge Wells after a recommendation from Chat GPT as to their friendliness, reliability and the quality of service. We were very glad that we... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Sussex Beds
Escrito por la empresa
Welcome to Sussex Beds
At Sussex Beds, we believe everyone deserves a great night's sleep. For over 20 years, we've been helping customers find their perfect bed and mattress by combining expert advice, exceptional value and quality products from trusted UK manufacturers.
Why Shop With Us?
- 🛏️ Over 40 years of sleep expertise
- ⭐ Trusted family-run business
- 🏪 Multiple stores across Sussex, Kent & Surrey
- 💤 Wide choice of beds, mattresses & frames
- 🤝 Friendly, knowledgeable sleep experts
- 🚚 Professional delivery service
Helping You Sleep Better
Whether you're searching for a luxurious pocket sprung mattress, a practical storage bed, an adjustable bed or a complete bedroom makeover, our experienced team is here to help. We take the time to understand your needs, comfort preferences and budget, ensuring you leave with the right sleep solution for years to come.
Visit One of Our Stores
We encourage customers to visit one of our showrooms, where you can try a wide range of beds and mattresses in a relaxed, no-pressure environment. Our sleep experts are always on hand to answer questions and help you make an informed decision.
Thank You
Your feedback means the world to us. Every review helps us improve our service and gives future customers confidence when choosing Sussex Beds. Thank you for taking the time to share your experience—we truly appreciate your support.
Información de contacto
4,9
Excelente
931 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 48 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Great selection of beds and Emily was…
Great selection of beds and Emily was very knowledgeable about each one. The showroom was comfortable and we felt very looked after
30 de julio de 2026
Respuesta de Sussex Beds
Thank you for your lovely review! We're delighted to hear you enjoyed our selection of beds and that Emily was able to share her knowledge and help you feel looked after. We pride ourselves on creating a relaxed and comfortable showroom experience, and we hope you enjoy your new bed!
Exceptional service
Exceptional service; friendly and professional, knowledgeable and very helpful but no hard sales tactics at all. Found exactly what we wanted with really high quality, a great deal and pleasant experience. Thank you Sonia
30 de julio de 2026
Respuesta de Sussex Beds
Thank you for your wonderful review! We're so pleased to hear you had such a positive experience and found exactly what you were looking for. Sonia will be delighted to know her friendly, knowledgeable, and no-pressure approach made such a difference. We really appreciate your kind words and hope you enjoy your new bed!
Great customer service
Great customer service. Needed a double bed and base in a hurry … got the first Saturday delivery I needed. Very helpful staff … very friendly delivery guys … ! ! ⭐️⭐️⭐️⭐️⭐️ + the bed is really nice and the Firm mattress is VERY comfortable ‘slept like a baby’
20 de julio de 2026
Respuesta de Sussex Beds
Thank you for your fantastic review! We're delighted we could get your bed and base delivered when you needed it. It's great to hear both our store team and delivery crew provided such friendly and helpful service. We hope you enjoy your new bed, and thank you for choosing Sussex Beds!
Lovely staff very helpful and not pushy…
Lovely staff very helpful and not pushy thanks
28 de julio de 2026
Respuesta de Sussex Beds
Thank you for your kind review! We're delighted to hear you found our team helpful and appreciated our relaxed, no-pressure approach. We really appreciate your feedback and hope you enjoy your new purchase!
Gary was very helpful in helping us to…
Gary was very helpful in helping us to choose the correct bed. Havent bought a new bed for 10 years and there are so many choices.
21 de julio de 2026
Respuesta de Sussex Beds
Thank you for your lovely review! We're so pleased Gary was able to help you find the right bed. We know choosing a new bed can feel overwhelming with so many options available, so it's great to hear he made the process easier. We hope you enjoy many comfortable nights on your new bed!
Staff so lovely and extremely helpful
28 de julio de 2026
Respuesta de Sussex Beds
Thank you for your lovely feedback 😊 We’re delighted to hear you found our team so lovely and helpful. We really appreciate your kind words and thank you for choosing Sussex Beds!
Lovely knowledgeable lady
28 de julio de 2026
Respuesta de Sussex Beds
Thank you so much for your kind review! 😊
An excellent service tailored to your…
An excellent service tailored to your needs and specific requirements!
The employee in the Brighton shop gave us as much time as we needed to make a decision, providing all the necessary data and facts to make a decision.
If you want the service of a family business and the product range of a multinational, do not think twice... just visit SussexBeds and they will make a difference!
21 de julio de 2026
Respuesta de Sussex Beds
Thank you for your wonderful feedback 😊 We’re delighted to hear you received such a great service from our team. It’s fantastic to know you had the time and support needed to make the right choice. Thank you for your kind words and for choosing Sussex Beds!
Mark was friendly and very helpful with…
Mark was friendly and very helpful with an excellent sense of humour,his attention to detail was second to none and he was extremely patient.
27 de julio de 2026
Respuesta de Sussex Beds
Thank you for your lovely feedback 😊 We’re delighted to hear Mark provided such friendly, patient, and attentive service. We’ll be sure to pass on your kind words to him—thank you for choosing Sussex Beds!
Polite helpful store assistant.
26 de julio de 2026
Respuesta de Sussex Beds
Thank you for your kind feedback 😊 We’re delighted to hear you received polite and helpful service from our team. We really appreciate your support and hope to welcome you back to Sussex Beds again soon!
My wife and I visited the Sussex Beds…
My wife and I visited the Sussex Beds in Worthing store. This was not our original plan, passing by we thought we might have a browse in the shop. What a pleasant surprise! We were greeted by Jessica Knight. She was very friendly and very patient. She took time to explain and she was helpful giving us the essential information about what we were looking to buy - adjustable mattresses and the adjustable bed base.
She was knowledgeable and communicated well so it did not take us long to decide from viewing and testing to placing and order.
Overall it was really a pleasant experience to deal with Jess from beginning to end.
25 de julio de 2026
Opinión espontánea
Respuesta de Sussex Beds
Thank you for your fantastic feedback 😊 We’re delighted to hear Jess provided such a friendly, patient, and informative service, helping you find the right adjustable bed and mattress. We’ll be sure to pass on your kind words to her. We hope you enjoy your new bed and thank you for choosing Sussex Beds!
Great service, friendly British business
We visited Sussex Beds showrooms at Haywards Heath and Tunbridge Wells after a recommendation from Chat GPT as to their friendliness, reliability and the quality of service. We were very glad that we did. Both Gary and Drew were brilliantly helpful, explained in great detail and were happy to let us get a feel for the perfect mattress for us. We are looking forward to our new British made, hand built mattresses.
24 de julio de 2026
Respuesta de Sussex Beds
Thank you for your wonderful feedback 😊 We’re delighted to hear Gary and Drew provided such helpful and informative service and helped you find the perfect mattresses. Thank you for choosing Sussex Beds!
We needed to exchange the mattress of…
We needed to exchange the mattress of the bed we chose after 30 days use and Sussex beds were very helpful and new mattress delivered in a timely manner. Delivery men were very respectful to our home and completed the job thoroughly. Would go to Sussex beds again.
24 de julio de 2026
Respuesta de Sussex Beds
Thank you for your lovely feedback 😊 We're pleased we could help you find the right mattress and that the 60 Night Trial process went smoothly. It's great to hear our delivery team took such good care of your home. We look forward to welcoming you back to Sussex Beds in the future!
Very helpful in the shop and excellent…
Very helpful in the shop and excellent delivery
24 de julio de 2026
Respuesta de Sussex Beds
Thank you for your kind feedback 😊 We're delighted to hear you found our showroom team helpful and that you received excellent delivery service. We really appreciate your support and hope you enjoy your new bed!
Arrived on time and fixed problem which…
Arrived on time and fixed problem which they had forgot on first delivery
24 de julio de 2026
Respuesta de Sussex Beds
Thank you for your feedback. We're pleased our team arrived on time and were able to resolve the issue for you. We apologise that it was missed during the initial delivery and appreciate your understanding. Thank you for choosing Sussex Beds! 😊
Superb , respectful support for my elderly mum
My 98 year old mum needed a new bed had seen an advert for Sussex beds. Living in Haywards Heath it was possible for her ( with help) to visit the store . The height of the bed was crucial due to a previous fall so I contacted the store for advice . The wonderful Gary listened to her requirements and quickly advised the best option and those not suitable . I was able to email him with some details of my mums visit with her carer and he promised to look after her . He certainly did and she was delighted with the service and sale discounts . Her bed hasn’t arrived yet as she only visited a few days ago but Gary will arrange for the old bed to be removed and new one set up . The relief of my mum getting a new bed with some autonomy and being treated with respect was huge . Thank you Gary and I can see why this company get such good reviews.
21 de julio de 2026
Opinión espontánea
Respuesta de Sussex Beds
Thank you so much for your wonderful review 😊 We're delighted to hear Gary took such great care of your mum and made her feel respected and supported throughout her visit. We'll be sure to pass on your kind words to him. We hope she enjoys many comfortable and restful nights in her new bed, and thank you for choosing Sussex Beds!
Respuesta de Sussex Beds
Thank you for your kind feedback 😊 We're delighted to hear you found our team friendly and helpful. We really appreciate your support and hope to see you again in the future!
The salesperson in your store well…
The salesperson in your store well actually both of them were warm and welcoming when we entered.
Easy drive in car park.
Gave us time to look around then came and checked on us,great timing as we need it at that time ,then left us again to discuss our options,
Just a perfect experience
22 de julio de 2026
Respuesta de Sussex Beds
Thank you for your lovely feedback 😊 We’re delighted to hear you had such a positive experience and felt welcomed, comfortable, and well supported throughout your visit. We really appreciate your kind words and hope you enjoy your new bed!
Very informative but.not pushy
Very informative but.not pushy. A huge range of products to choose from which are well displayed with information leaflets for each bed/ mattress. The buying process was easy and pleasant. The product was delivered in two days at a specified time by very helpful and polite delivery men.
21 de julio de 2026
Respuesta de Sussex Beds
Thank you for your wonderful feedback 😊 We're delighted to hear you found our team informative without being pushy, and that the whole buying and delivery process was easy and enjoyable. We hope you love your new bed, and thank you for choosing Sussex Beds!
Great quality bed / online hiccup
The order didn’t update online, so I was left for a week not knowing what was happening
I called the store and Darren was very helpful - no issues there
The divan is good quality
The delivery guys were very nice and helpful but I wonder if they should be allowed to plan their own journeys as they had been on a ridiculously convoluted journey….
Would have been five stars if the online bit had been more accurate
20 de julio de 2026
Respuesta de Sussex Beds
Thank you for your feedback. We're delighted to hear you're pleased with the quality of your new bed base and that Darren and our delivery team looked after you so well. We also appreciate your comments about the online order updates and delivery routing, and we'll take them on board as we continue to improve our service. 😊
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.