Svens Island Opiniones 

Respuesta de Svens Island

22 ene 2026

We’re really sorry to hear about your son’s experience — we know how distressing it is to see a child’s skin worsen, especially when you’re trying something new with genuine hope it will help.

While many families do see improvement with our products, we also recognise that every child’s skin is different. In some cases, especially when transitioning from other treatments, skin can react or flare rather than settle — and when that happens, the right decision is always to stop and return to what supports the skin best.

We never want anyone to push through worsening symptoms, and we’re sorry if our guidance didn’t feel aligned with what your son needed at the time. That’s not the experience we aim to provide.

We stand by our money-back guarantee and would welcome the chance to make this right for you if that hasn’t already been resolved. We also don’t hide or remove negative reviews — transparency matters to us, and feedback like yours helps us improve how we educate and support families going forward.

Thank you for taking the time to share your experience. We truly wish your son continued improvement and comfort with whatever routine works best for him.

— Svens Island Support Team

Respuesta de Svens Island

22 ene 2026

We’re genuinely sorry to hear about your experience — both with the products and with your order. We understand how frustrating and disappointing this has been, especially when you were hoping for relief and didn’t get it.

To address a few points clearly:

• Missing item — If a free gift was missed, that’s on us, and we apologise for that error. We aim to resolve these issues quickly, and we’re sorry if this didn’t feel handled well from your perspective.
• Scent & texture — Our products are made with natural Mānuka and Kānuka leaf oils, which do have a strong herbal scent and a firmer balm texture due to the beeswax base. While many customers appreciate this, we understand it’s not for everyone — and scent or texture sensitivity can be a deal-breaker.
• Skin reaction — Unfortunately, not every product suits every skin type. If irritation or increased itch occurs, the right step is always to stop use. We never want someone to continue with a product that isn’t supporting their skin.

We take the word “scam” very seriously. Svens Island is a New Zealand-made brand that has helped tens of thousands of families, and we stand behind our products with a 60-day money-back guarantee for exactly this reason — so customers can try them without financial risk.

If you’ve requested a refund, we will of course honour that in full once the return is received. We truly wish the outcome had been different for you and appreciate you sharing your experience, even when it’s a difficult one.

— Svens Island Support Team

Respuesta de Svens Island

22 ene 2026

We’re very sorry to hear about your experience and understand why you’re upset — especially when it involves your child, ongoing charges, and difficulty cancelling. That’s understandably frustrating.

A few important clarifications for anyone reading:

• Product texture & scent — Our Miracle Manuka balm is firm by design due to its natural beeswax base, and it contains concentrated Mānuka and Kānuka leaf oils, which have a strong herbal scent. We recognise this isn’t suitable for everyone, and if a product doesn’t feel right on the skin, it should be discontinued.
• Skin response — While many families see improvement, no skincare product works for every child or every skin type. If irritation or no benefit is seen, stopping use is always the correct step.
• Subscriptions — Subscriptions are completely optional, clearly labelled at checkout, and can be cancelled at any time. We do not lock customers into subscriptions or make them intentionally difficult to manage. If you experienced a technical issue with the subscription portal or cancellation link, we sincerely apologise — that’s not acceptable and not how our system is intended to work.
• Billing concerns — We absolutely do not support unauthorised charges. Any customer who contacts us about unwanted subscription charges is eligible for a full refund under our 60-day money-back guarantee, regardless of product outcome.

We take accusations of being a “scam” very seriously. Svens Island is a New Zealand-made brand that has helped tens of thousands of families over several years, and we operate with full transparency, customer support, and consumer protections in place.

If this hasn’t already been resolved, we encourage you to contact our support team directly so we can review the subscription issue and ensure any charges are properly refunded. We genuinely wish this experience had been handled better for you.

— Svens Island Support Team

Respuesta de Svens Island

22 ene 2026

We’re really sorry to hear that Miracle Manuka didn’t deliver the results you were hoping for — we know how disappointing that is, especially when you’re dealing with a new skin condition and trying to help your daughter at the same time.

While many customers use our products to support skin affected by eczema and psoriasis, results can vary significantly depending on the individual, the trigger behind the flare, and how the skin is responding at that time. Unfortunately, no single product works for everyone.

If you didn’t see improvement or felt no benefit, stopping use is absolutely the right decision. We stand behind our money-back guarantee, and our team is always happy to help arrange a refund if that hasn’t already been done.

We truly appreciate you taking the time to share your experience, even when it’s a disappointing one. We wish you and your daughter all the best in finding a routine that supports your skin moving forward.

— Svens Island Support Team