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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We just returned from 3 weeks in Australia and had an overall excellent experience with Swain. Garry was extremely helpful during the planning process, always responding promptly addressing all of ou... Ver más

Valorada con 5 estrellas sobre 5

Swain worked with our travel agent to put together an itinerary for New Zealand that fit our budget and objectives perfectly. Swain was on top of every day's events schedule with text confirmations o... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Amazing ( 2nd experience ) with Swain Australia, we used them for our honeymoon and this time for our 25th anniversary trip! So helpful in every aspect from booking hotels to air to adventures a 10 s... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Our three week trip to New Zealand and Australia was everything we hoped it would be and more. Andi and Swain did an outstanding job of arranging the trip, selecting lodging and venues, and staying i... Ver más

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Información sobre la empresa

  1. Operador de excursiones
  2. Agencia de viajes

Escrito por la empresa

Master Designers of Luxury Travel for over 35 Years Swain Destinations is the respected leader in customized luxury vacations. Our culture of integrity, value, and personal service has earned us the reputation of the "Luxury Traveler's Choice." Nothing we do is cookie-cutter. We have access to places and excursions that can only come with time, relationships, and experience. Whether you desire private touring, reclusive accommodation or a fully-guided holiday, allow one of our knowledgeable and dedicated experts to assist you in creating your most memorable "Luxury with Heart" vacation.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

214 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Exeptional planning and flawless execution

We just returned from 3 weeks in Australia and had an overall excellent experience with Swain. Garry was extremely helpful during the planning process, always responding promptly addressing all of our requests and guiding us with ideas and information. Once we were on the ground in Australia, the operations team was flawless in their execution. All of the drivers and guides were very friendly, knowledgeable and service focused. We enjoyed all of the private and small group tours that were arranged and appreciated the suggestions for days at our leisure. Our hotels were all very well located, clean & provided excellent service. Thank you for making this a wonderful trip for our group of four!

14 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic support for New Zealand vacation

After constructing a itinerary for 3 weeks in New Zealand, filling in all the blanks with actual hotel reservations, bookings for tours, ferries, etc., seemed overwhelming. And even a few months out, things were filling up. Some friends traveled to NZ with Swain's help a few months before, and I gave them a call. Within a day, our coordinator Grant had everything in place for a custom trip--and kept working to put upgrades in place where possible, and suggested a few tweaks that made the plan even better. And when our flight into Auckland got delayed, and we missed our connecting internal flight, their representative explored all the options and got us back on track with our itinerary while we slept in the airport hotel room that he'd arranged while we were still in the air. The attention, professionalism, and coordination among team members was outstanding. And as a result, we had a fantastic trip. We won't hesitate to work with them again.

6 de marzo de 2026
Opinión espontánea
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Respuesta de Swain Destinations

Welcome home! The attention to detail, professionalism and co-ordination between our local and in-destination team members does ensure a seamless experience for you as you travel. We are thrilled to hear that you had a fantastic trip in New Zealand and thank you for your recommendation of Swain Destinations.

Anne Pace
Customer Success Manager
Swain Destinations

Valorada con 5 estrellas sobre 5

Amazing ( 2nd experience ) with Swain…

Amazing ( 2nd experience ) with Swain Australia, we used them for our honeymoon and this time for our 25th anniversary trip! So helpful in every aspect from booking hotels to air to adventures a 10 star rating ! Ans when o needed immediate help during our trip George from Swain was amazing and made our trip a spectacular experience! Highly recommend to anyone to use Swain :) best 2 trips ever !!!!

28 de febrero de 2026
Opinión espontánea
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Respuesta de Swain Destinations

Congratulations on your 25th Wedding Anniversary and we are honored to have been a part of your honeymoon arrangements and more recently your anniversary celebration. Thank you! Your recommendation is appreciated and we are pleased to know that you enjoyed a spectacular experience on your recent trip with Swain Destinations.

Anne Pace
Customer Success Manager
Swain Destinations

Valorada con 5 estrellas sobre 5

If you want a professional travel…

If you want a professional travel partner that accommodates your needs and travel changes then Swain is for you. Swain over communicates and is highly responsive; what more could you ask for!

15 de marzo de 2026
Opinión espontánea
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Respuesta de Swain Destinations

We recognize the importance of excellent communication while you are away from home. Your comments are very much appreciated, and we are pleased to hear from you about your recent experience while traveling with Swain Destinations. Thank you!

Anne Pace
Customer Success Manager
Swain Destinations

Valorada con 5 estrellas sobre 5

33 days in New Zealand and Australia

We just returned from a 33 day vacation to NZ and Australia. Swain destinations curated our land package in both countries. It was nothing short of AMAZING. We loved the variety that we were offered in visiting different parts of the countries while maintaining high quality of services. Swain did an outstanding job curating our trip. The accommodations were excellent, the transfers were seamless and the communication from George each day exceeded our expectations. I actually received a text everyday preparing us for the next day. Who does that? We all know Travel can be challenging at times as systems vary wherever you go. The daily texts were extremely supportive and helpful as each day was different.
My husband and I are so grateful to have had such a memorable trip that was SO stress free! I mean completely Stress free!!!! We can’t say enough about this company. We were totally spoiled in SO many ways. We will sing their praises to whoever is willing to listen to us! Thank You George for your kind support!!!!

11 de marzo de 2026
Opinión espontánea
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Respuesta de Swain Destinations

Welcome home from your New Zealand and Australia vacation. We are delighted to hear how much you enjoyed your experience and to know that your trip with Swain Destinations with a high quality of service throughout your journey was stress free, and that you and your husband have returned home with outstanding memories of your time in each country.

Anne Pace
Customer Success Manager
Swain Destinations

Valorada con 5 estrellas sobre 5

Swain worked with our travel agent to create a memorable trip

Swain worked with our travel agent to put together an itinerary for New Zealand that fit our budget and objectives perfectly. Swain was on top of every day's events schedule with text confirmations of tour and hotel bookings. The Swain app is fabulous -- the best we've seen, showing detail for every itinerary item. When we had a few delays and booking adjustments, George Swain was always available by text or phone to handle the changes. Thank you Swain for a memorable visit to New Zealand!

14 de febrero de 2026
Opinión espontánea
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Respuesta de Swain Destinations

Welcome home and we are thrilled that your visit to New Zealand was a memorable one. We are pleased to know that you found the Swain Destinations Mobile Travel App to be fabulous and useful as you traveled.

Anne Pace
Customer Success Manager
Swain Destinations

Valorada con 5 estrellas sobre 5

New Zealand / Australia trip

Our three week trip to New Zealand and Australia was everything we hoped it would be and more. Andi and Swain did an outstanding job of arranging the trip, selecting lodging and venues, and staying in touch to make sure everything was going according to plan. Top notch in every respect. Absolutely wonderful!

1 de febrero de 2026
Opinión espontánea
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Respuesta de Swain Destinations

Thank you for your comments and we are so pleased to know that working together with your Virtuoso travel advisor we crafted a “top notch” experience for your recent three-week New Zealand journey. Our in-destination local staff do provide that extra level of service by staying in touch with you as you travel.

Anne Pace
Customer Success Manager
Swain Destinations

Valorada con 5 estrellas sobre 5

Vacay in New Zealand

Swain destinations made it very easy for us to enjoy our vacation. With the help of drivers taking us to our destination we did not have to worry. We enjoyed all of our recommended excursions and communication between was exceptional.
Thank you!

15 de febrero de 2026
Opinión espontánea
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Respuesta de Swain Destinations

Thank you for your comments and we are happy to know that you enjoyed your recent vacation experience with Swain Destinations and that you had exceptional communication with our local office staff while traveling, together with exceptional experiences included in your itinerary. Welcome home!

Anne Pace
Customer Success Manager
Swain Destinations

Valorada con 5 estrellas sobre 5

Everything has been top notch

Everything has been top notch. The logistics were all arranged so we just showed up. Our interests were well addressed. And the rooms were amazing. We had our farewell glass of champagne on our balcony overlooking the sydney opera house last night.

3 de febrero de 2026
Opinión espontánea
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Respuesta de Swain Destinations

Welcome home! A perfect way to end your Australian vacation with a glass of champagne and a view of the Sydney Opera House. Thank you for your comments and for entrusting Swain Destinations with your travel arrangements and we are delighted you found everything to be top notch.

Anne Pace
Customer Success Manager
Swain Destinations

Valorada con 5 estrellas sobre 5

A Perfect Trip from Start to Finish

From the moment I talked to Garry, I knew I was in good hands. He asked all the right questions to create the perfect itinerary for my needs. I had the time I needed for visiting family and friends, and Garry also booked me on some amazing tours that I never would have found on my own. A luxury cruise in Sydney Harbour? Not what I would think of as my "style," but they made me feel like royalty--quite a treat. The tour of Phillip Island was something I never would have thought of myself, and it was a highlight of the trip.

19 de enero de 2026
Opinión espontánea
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Respuesta de Swain Destinations

To create the perfect itinerary for each traveler’s particular needs is what we have been doing for almost 40 years! We are glad we had the opportunity to help you create the perfect itinerary with amazing tours to show you parts of Australia you may not have considered, and to also have had time to be with your family and friends. Thank you for your comments.

Anne Pace
Customer Success Manager
Swain Destinations

Valorada con 5 estrellas sobre 5

George did a fantastic job

George did a fantastic job. Everything went extremely smooth. I would highly recommend Swain.

12 de febrero de 2026
Opinión espontánea
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Respuesta de Swain Destinations

Thank you for your recommendation of Swain Destinations and for letting us know that your travel arrangements went very smoothly and that George in our Australian office looked after you so well!

Anne Pace
Customer Success Manager
Swain Destinations

Valorada con 5 estrellas sobre 5

George was truly a great source for us…

George was truly a great source for us while in Australia and New Zealand. At every turn he guided us through our trip and we felt totally safe and secure. Major kudos to Swain.

9 de febrero de 2026
Opinión espontánea
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Respuesta de Swain Destinations

Thank you for traveling with Swain Destinations in Australia and in New Zealand. It is rewarding to know that through your trip you felt so well looked after as George Swain and the staff in our local office guided you effortlessly and were a good resource for you. Thank you for your comments.

Anne Pace
Customer Success Manager
Swain Destinations.

Valorada con 5 estrellas sobre 5

Amazing Australian experience

We had an amazing trip to Australia. Every detail was perfect. All of our transfers were spot on and on time. All of our tours were top notch and our guides were so friendly and knowledgeable. Our accommodations were amazing and centrally located to everything. George and Jan could not have been more helpful. I would use Swain destinations again in a heartbeat.

3 de febrero de 2026
Opinión espontánea
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Respuesta de Swain Destinations

We are so happy to know that your recent trip to Australia was “amazing” and that all the arrangements were well organized and seamless. The staff in our Australian office are there to be of assistance as you travel on the local time zone, which is invaluable. Welcome home and we hope you will be able to experience another of our destinations in the future!

Anne Pace
Customer Success Manager
Swain Destinations

Valorada con 5 estrellas sobre 5

Three amazing weeks in Australia.

We just returned from 3 weeks in Australia where we had an absolutely wonderful experience thanks to great planning and execution by our team at Swain. We would never have known on our own to visit wonders like the Penguin Parade and Cradle Mountain. Other tours they arranged such as the Sydney Harbour Cruise, Lanes and Arcades Walk, and Hudson River Cruise were just delightful. The detailed itinerary developed by Swain provided for an amazing adventure and excellent lodging.

28 de enero de 2026
Opinión espontánea
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Respuesta de Swain Destinations

Welcome back from your amazing adventure! We are so happy to hear that you had an absolutely wonderful experience exploring Australia and that you were able to enjoy such diverse parts of the country. Thank you for sharing your comments.

Anne Pace
Customer Success Manager
Swain Destinations.

Valorada con 5 estrellas sobre 5

Swain destinations did a fabulous job…

Swain destinations did a fabulous job for my sister in law and myself on a week long trip to the North and South Island of New Zealnd. The flights were timely, transportation upon arrival great as well as all communication. They coupled adventure, culture, wine tasting, restaurant suggestions, hotel , hikes, tours and great itinearies. I would highly recommend;the recommend this travel company.

22 de enero de 2026
Opinión espontánea
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Respuesta de Swain Destinations

Your recommendation of Swain Destinations is very much appreciated. We are so pleased that you and your sister-in-law enjoyed your weeklong trip to New Zealand and we hope you have returned home with many special memories from your time in such a beautiful country.

Anne Pace
Customer Success Manager
Swain Destinations

Valorada con 5 estrellas sobre 5

Never used a travel agency

Having never used a travel agency and traveled over 10 million air miles, we chose Swain since we had never been “down under”. The visit to New Zealand & Australia were planned very well and we had excellent guides with a special thanks to Maureen from Canterbury Trails who found alternative activities and kept us entertained when our Akaroa harbor cruise was cancelled. Mt. Cook, including accommodations, food & star gazing were magnificent. The Sydney harbor cruise with Sydney Princess Cruises was with picturesque stops, great seaside tables & food. Thank you to Amy who made it all happen. My only misgivings: I wish we had made our trip longer!

14 de enero de 2026
Opinión espontánea
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Respuesta de Swain Destinations

Thank you for your comments on your recent New Zealand and Australian journey with Swain Destinations. We are happy you enjoyed your well-planned visit and the very special experiences in each area with excellent guides who were there to assist you. Welcome home!

Anne Pace
Customer Success Manager
Swain Destinations

Valorada con 5 estrellas sobre 5

Dream Trip Realized

With Guidance from Swain we developed a month-long trip to Australia and New Zealand with lots of adventures, stops, and logistical challenges. We couldn't have been more pleased with the results.

Background - We are a family of six including a 2 year old. We needed transportation, accomodations and schedule to please everyone. We did 4 cities/areas in Australia and then my husband and I headed to New Zealand where we explored the South and North Island.

Highlights:
- All logistics were smooth and nearly flawless. Issues were quickly addressed and fixed
- Swain was in constant communication to confirm all arrangements and keep us on schedule - Loved this - Thanks George!
- Most of the tours were extraordinary..a few so so and the weather had some impact.

Spectacular New Year's Eve Cruise in Sydney - WOW (adults only)
Sydney Bridge Climb
New Zealand Dart River Speed Boat - Amazing
Glow Worm Caving and Tubing spectacular
Hobbiton Movie set was tons of fun even for non-Hobbit types
Various hikes in NZ and around Australia - especially our hikes around Sydney and Manly Beach

We didn't want to drive so we had drivers everywhere - most superb even is a few overly chatty and all on time. They also had great vehciles that could handle all our luggage

All hotels were in great locations so we could easily walk to locations and get around.

I would highly recommend working with SWAIN for Australia and New Zealand travels and might explore other locations with them in the future

20 de diciembre de 2025
Opinión espontánea
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Respuesta de Swain Destinations

Welcome home to you and your family and it is a pleasure to know that your month-long adventure in Australia and New Zealand with Swain Destinations was such a success. The New Year’s Eve Cruise on Sydney Harbor is spectacular and a WOW experience! Thank you for sharing the highlights of your trip. Your comments and recommendation are very much appreciated.

Anne Pace
Customer Success Manager
Swain Destinations

Valorada con 5 estrellas sobre 5

Swain Destinations assisted with our…

Swain Destinations assisted with our travels though Australia and New Zealand. Everything went very smoothly and as scheduled. I was very happy we used them.

20 de enero de 2026
Opinión espontánea
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Respuesta de Swain Destinations

We are happy to have been a part of your recent journey through Australia and New Zealand and to know that all arrangements went smoothly for you. Thank you for your recommendation.

Anne Pace
Customer Success Manager
Swain Destinations

Valorada con 4 estrellas sobre 5

18 days in New Zealand

Transportation & Tours 5/5 - Pickups were always on-time, with knowledgeable guides, and easy to tailor the day.

Selection of Tours 5/5 - Great selection of North Island & South Island and city / nature & unique experiences

What could be better?
Scheduled a day of wine tastings and 4 were pre-scheduled. 4/5 Rating. It would have been better to spread them across 3 days. The day before had transportations without a wine tasting. For us, 4 in one day was too much. The following day also have no wine tasting and only transportation. Would have been better to have 1 tasting with transportation, next day with 2, and following day with transportation to new area with 4th tasting from a different region.

Great White Shark Experience in Bluff -- Cancelled due to weather. Huge bummer. Obviously no one can control this, but I would have preferred maybe 3 days in Bluff to increase our odds for an Experience.

Overall - Would definitely recommend New Zealand as well as Swain!!

16 de enero de 2026
Opinión espontánea
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Respuesta de Swain Destinations

Thank you for your recommendation of Swain Destinations and we are pleased that overall, you enjoyed the experiences planned for you in New Zealand. Your disappointment at missing the Shark Cage dive from Bluff is completely understandable. Thank you for your comments regarding the times planned for vineyard visits and wine tasting arrangements.

Anne Pace
Customer Success Manager
Swain Destinations

Valorada con 5 estrellas sobre 5

Happy repeat customer!

A happy repeat customer here! For the 3rd (maybe 4th?) time Swain arranged a great vacation on extremely short notice. Special thanks to Garry!

11 de enero de 2026
Opinión espontánea
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Respuesta de Swain Destinations

Thank you for your continued support of Swain Destinations! Your loyalty is appreciated, and it is very special to know that you enjoyed another great vacation with us. We are happy to have been able to arrange this for you.

Anne Pace
Customer Success Manager
Swain Destinations

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