Swipe Insurance Opiniones 

Very helpful agent. Quick and concise

Swipe Insurance emailed me to notify me that my policy would automatically be renewed. I emailed them to cancel. They then asked me to confirm my date of birth and postcode over email, which is insecure. I offered part of each, which should have been enough to verify me. They insisted I email the full details. No offer of a phone call or alternative way to verify that it's me. I'm sure if I was requesting a renewal, an email without these details would be fine. I'm looking forward to new regulation that prevents this poor behaviour in the future.

Buy for my son , they have never let us down with breakages or stollen phone over last 4yrs so much better than the rest ! Thanks from a very grateful Dad Swipe Insurance!!!

Super helpful and efficient team.

It was quick and easy to insure the gadget online every things are clearly explained

Generally good, and had none of the difficulties experienced with one other gadget insurer that was required to set up an account.

Good value for money, easy application process

Nice price cheap from other company

I had heard that Swipe was a reputable company but my experience has been extremely bad. I had my phone stolen on Nov 1 and submitted my claim on Nov 2. They ask for an insane amount of documentation to support your claim, I used to be with Barclays Tech Gadget insurance and there was nothing like this amount of paperwork when I previously lost a handset. Swipe say they will get back to you within two days but they took three days to reply to me initially (I chased after 2) then asked for yet more paperwork, saying it would be another two days before they would reply. It has yet again gone over the two days. Here we are almost a week later and I have no idea if my claim will be approved. They just say it's with higher management. I am a freelancer and my work depends on having a phone. I also have kids and no way for the school or nursery to contact me which is stressful. Since it's now late Friday afternoon, it's now looking like it's going to be a minimum of 10 days before I get a response from Swipe. If you are happy to not have a phone for 10 days before you even know if your claim is being approved then go with Swipe but I 100% will not be renewing with them.

Jenny was 5 star. Top service. Polite, professional, understood what was needed and was efficient in delivering. 10/10.

Great service .purchased my insurance and documents arrived online straight away emails how to login to my account .very easy efficient service and insurance at a great price .

Seemed fairly straightforward to complete, good backup documents to feel more informed.
Proof will be if I need to make a claim.

Smashed the screen on my phone and Swipe insurance were quick approving my claim. Gave me various methods to get the screen fixed, including sending it to them (so no upfront cost to me, less my excess) or getting it fixed via Samsung. I opted to get my screen fixed through a Samsung approved shop so I wouldn't have to be without my phone for days. Took only 3 hours for them to fix my screen. Sent Swipe my receipts and was reimbursed the cost within a few days. This was my first time claiming on phone insurance - Thank you for a stress free experience!

Very bad experience with them. Pay for nothing.

Never had to claim but adviser was helpful and easy and fast to get my policy updated.

Although I haven't made any claims. I found the cover to be great and exactly what I was looking for. It's has great cover, basically anything you can think off is covered was set up in 2 mins and all documents send instantly.

This has been the slowest and most frustrating experience I've ever had with an insurance company. My phone was stolen on the 9th of September, and only this morning, the 2nd of October, did I finally receive my replacement handset.

A few years ago, I lost my phone and, with a different insurer, the process was much smoother. All they needed was a crime reference number and proof of purchase before they sent out a new phone within 24 hours. Swipe Insurance, however, seems to have a never-ending list of requirements. They asked for multiple documents: several proofs of purchase, invoices, pictures of the front and back of the box, proof of usage, proof of blacklist, iCloud screenshots linking the device, utility bills, passport or driving license copies. They even requested I pay to list the phone as missing on Report My Loss and submit that report, along with other supporting documentation.

The frustration didn’t stop there. After submitting all this information, I received more emails requesting additional documents. In my case, the photo of the box wasn’t "clear enough," leading to another delay of 48 hours just to get a response.

This has been, by far, the worst experience I've ever had with an insurer. The customer service is terrible, and I would rather pay extra to insure my phone through my network provider or directly with Apple. It's unacceptable to make customers wait over three weeks for a replacement device

Poor customer service. Not very helpful and just washed their hands. Happy to take the money though