I bought myself the Samsung galaxy flip phone and decided due to the cast I would take out some insurance. The phone was purchased in November 2024 and the screen has already broke (the well-known dre... Ver más
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Consulta las opiniones de los clientes
I am a very new customer so I can only review what I have experienced so far. On my first impressions they have been great all round, from application to quote and then accepting an excellent offer.... Ver más
La empresa ha respondido
Be aware of this company they try every thinks to delay your claim my phone has been stolen,since 28th of August I made a claim and after uploading more than 15 documents they asked every 2days new do... Ver más
La empresa ha respondido
The website is easy to follow and the prices and cover are very good. Only two things stopped it being a 5 star review; I couldn’t change the date of purchase ( it was actually Nov 2025 but the form h... Ver más
Información sobre la empresa
Escrito por la empresa
Swipe Insurance is part of Taurus Insurance Services Ltd, a leading provider of lifestyle insurance solutions that has been operating in the UK for over 17 Years. In 2019 we provided protection to over one million devices and as a technology led insurance business we are fiercely passionate about providing quality products and fantastic service.
Swipe Insurance
Escrito por la empresa
- Phone insurance that gives you more
- Insure your new or nearly new smart phone with us today and be covered immediately against unfortunate events. We offer a choice of repair and replacement options and with our fast track claims process we will ensure you are never without your beloved device for long.
- Just a few of our benefits...
- - Comprehensive cover against DAMAGE, THEFT and LOSS - PROTECTION in the UK and OVERSEAS - LOW-excess, UNLIMITED repairs and CHOICE of repair options - EASY online claims process with FAST turnaround - UNLIMITED claims
Información de contacto
4,2
Muy bueno
720 opiniones
Invita a los clientes a opinar
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Easy to upgrade!
Easy to upgrade. No hassle. It wouldn't let me upgrade on the website but once I spoke to someone they sorted it out swiftly for me.
2 de julio de 2024
Respuesta de Swipe Insurance
We are pleased to hear you received excellent service and you found it easy to renew your insurance.
Thanks,
The Swipe Insurance Team!
Long and complicated process- avoid
The whole process has been so confusing and complicated, it has been 3 weeks since I first made the claim, and still no replacement phone! Initially, they were prolonging the claim by asking for further documentation, the only way I managed to get it approved was by calling them. Once it had been approved I sent my device off and didn't get a response from them for over a week, after calling them multiple times, they told me they hadn't received my phone when on Royal Mail tracking it says it's been delivered. I have had to call them again today to get an update to which the response was very dry and not apologetic at all. I'm still no closer to getting my device and overall quite frustrated by the whole process and believe I should be entitled to compensation.
28 de junio de 2024
Opinión espontánea
Respuesta de Swipe Insurance
Dear Milly,
We are sorry to hear that your experience has not been a positive one.
We would like to do out best to assist you.
We have requested your details, but these have not been forthcoming.
Please provide us with your claim reference or policy number at your earliest convenience, so we can assist you with your concerns
Thank you.
The Swipe Insurance Team.
Good communication & brilliant price
26 de junio de 2024
Respuesta de Swipe Insurance
Thank you for your 5-Star review Elizabeth.
We're please you found the service and sign-up journey to be a streamline experience.
It's great to have you on board!
The Swipe Insurance Team.
The sign up was easy and quick.
19 de junio de 2024
Respuesta de Swipe Insurance
Thank you for letting us know of your positive experience Vivek.
It's great to know that you found the online application to be a seamless process.
We're delighted to welcome you on board!
The Swipe Insurance Team.
Looks to be good value cover
Looks to be good value cover, that I'll hopefully never need! Decreasing excess was the determining factor, and a straightforward online joining process.
24 de junio de 2024
Respuesta de Swipe Insurance
We are happy to hear that the process was simple, and the price was competitive. We are confident you will be pleased with our other services, should you need to use them.
Thank you for insuring with Swipe Insurance!
The Swipe Insurance Team!
Respuesta de Swipe Insurance
We appreciate your 5-Star feedback Mark.
We're pleased you found the process of signing up to be a streamline experience.
Thank you and welcome on board!
The Swipe Insurance Team.
i phone insurance
very easy to deal with best prices on the market ease of mind now
15 de junio de 2024
Respuesta de Swipe Insurance
We are pleased that you found the online application to be a seamless experience Stephen.
Thank you for sharing your positive experience and we are delighted to have you on board!
The Swipe Insurance Team.
Dylan was very helpful over email!
Dylan was very helpful over email!
11 de junio de 2024
Opinión espontánea
Respuesta de Swipe Insurance
Thank you for taking the time to inform us of your positive customer experience Hamish.
We greatly appreciated all feedback, even more so when it pertains to the service received from our staff.
We understand how important it is to get things right and provide a service that is second to none.
We shall pass on your kind comments to Dylan.
The Swipe Insurance Team.
Respuesta de Swipe Insurance
We're pleased to hear that you found the sign-up journey to be a seamless process Ghulam.
Thank you for your review and we're delighted to have you on board!
The Swipe Insurance Team.
I made a claim on a stolen phone on the…
I made a claim on a stolen phone on the 18th of May, since then i have been requested so many documents which with every request i have been providing, i have not had any progress for nearly 3 weeks and i have become so frustrated as it is a tiring back and fourth process. What initially drew me to this insurance was the “have a new phone the next day” part but that may be only after they constantly keep asking for documents upon documents. I’m still waiting for some progress but we will see.
18 de mayo de 2024
Opinión espontánea
Respuesta de Swipe Insurance
Dear Audrey,
We are sorry to hear that your experience has not been a positive one.
We have escalated your concerns to the Claims Team so they can review your claim as a matter of priority.
They have issued you an updated email correspondence.
Thank you for your patience and understanding.
The Swipe Insurance Team.
Respuesta de Swipe Insurance
Thank you for letting us know of your positive experience Bernadette.
We're pleased to know that you found the sign-up process to be straightforward and value for money.
It's great to welcome you on board!
The Swipe Insurance Team.
Very simple and straightforward…
Very simple and straightforward service, staff were friendly and clear. Had an existing plan and needed to cover my new one, prices are great for the level of cover provided. Highly recommend.
24 de mayo de 2024
Respuesta de Swipe Insurance
Thank you for taking the time to highlight your positive customer experience Zoe.
We understand how important it is to provide a professional and friendly service across the board, so we appreciate your comments.
It's great to know that you are happy with the cover in place for your gadget and we are delighted to have welcome you on board!
The Swipe Insurance Team.
No cover for Cex purchases
Took out insurance on Samsung Zfold 4 purchased nearly brand new from Cex, the inside screen got damaged and Cex happily gave me refund and I got S23 Ultra as a replacement. Contacted Swipe to update policy and send proof of purchase and they advise they do not cover Cex purchases. They have taken 2 years of premium and not once asked for proof of purchase. So glad I had Cex 2 year warranty. Happy to end my direct debit with this appalling company.
22 de mayo de 2024
Opinión espontánea
Respuesta de Swipe Insurance
Dear Tarek,
We are sorry to hear that your experience has not been a positive one.
We would like to do out best to assist you.
We have requested your details, but these have not been forthcoming.
Please provide us with your claim reference or policy number at your earliest convenience, so we can assist you with your concerns
Thank you.
The Swipe Insurance Team.
Respuesta de Swipe Insurance
We appreciate your 5-Star feedback Terry.
It's great to know that you are happy with your policy premium, and the overall service.
Thank you for letting us know and we are delighted to have you on board!
The Swipe Insurance Team.
Respuesta de Swipe Insurance
Thank you for taking the time to let us know of your positive experience Rodrigo.
We're delighted to welcome you on board!
The Swipe Insurance Team.
The Web site was very informative and…
The Web site was very informative and easy to use. I was happy with how the system worked and would recommend your company to others.
14 de abril de 2024
Respuesta de Swipe Insurance
Thank you for sharing your positive sign-up experience.
We're pleased you found the website and online application so user-friendly.
Your recommendation is greatly appreciated.
It's great to have you on board!
The Swipe Insurance Team.
Making a genuine claim
Making a genuine claim, but the way they proceed make me feel, if I was making things . This is very frustrating.
Just because I have lost my phone within a week of purchasing the insurance with them...
7 de abril de 2024
Respuesta de Swipe Insurance
Dear Sehena,
We are sorry to hear that your experience has not been a positive one.
Our records show your claim was picked up for first review on Friday.
Due to the limited time on policy, and the circumstances surrounding your claim, it has been necessary for the Senior Claims Handler to conduct a Telephone Interview.
Thank you for your understanding.
The Swipe Insurance Team.
good experience so far
good experience so far
I have yet to make any claim thankfully and hopefully I won’t need to but so far received a good service
3 de abril de 2024
Respuesta de Swipe Insurance
Thank you for taking the time to provide us with feedback. We are pleased you have had a positive experience.
We are happy to have you as part of our Swipe family 😊
Thanks,
The Swipe Insurance teams!
Respuesta de Swipe Insurance
We are happy to hear that the process was simple, and the price was competitive. We are confident you will be pleased with our other services, should you need to use them.
Thank you for insuring with Swipe Insurance!
The Swipe Insurance Team!
Respuesta de Swipe Insurance
We appreciate your 5-Star feedback.
It's great to know that you are happy with your policy premium.
Thank you and welcome on board!
The Swipe Insurance Team.
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