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Swoop Antarctica Opiniones 99

TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I had a great experience working with Swoop Antarctica while researching a potential trip. Although I haven’t booked yet, that decision was based on my own timing—not anything on their end. I wor... Ver más

Valorada con 5 estrellas sobre 5

Swoop reps were professional, responsive and extremely helpful in guiding us through planning for our adventure to Antartica. I can’t imagine trying to manage that on our own. The ship selection was e... Ver más

Valorada con 5 estrellas sobre 5

Swoop really knows the Antarctic expedition market. They made spot-on recommendations for their partner companies. Also they took care of the details of my trip and kept me informed about changes an... Ver más

Valorada con 3 estrellas sobre 5

Had a great trip, second time I’ve booked with Swoop. They advertise that a second booking gets you a discount and that they don’t inflate prices versus booking directly. They provide a great service... Ver más

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Información sobre la empresa

  1. Agencia de viajes en crucero
  2. Deportes de aventura
  3. Agencia de viajes

Escrito por la empresa

Finding the right Antarctic cruise can be complicated. We make it easy for you. Our Polar Experts will navigate you through the wide choice to find your perfect trip. We don't charge a commission and there are no hidden fees. Just impartial, expert advice from the leading Polar cruise agent.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

99 opiniones

5 estrellas
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2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Great resource for trip planning

I had a great experience working with Swoop Antarctica while researching a potential trip. Although I haven’t booked yet, that decision was based on my own timing—not anything on their end.

I worked directly with Angie Birkett via email, and she was fantastic. She was incredibly responsive, answered all of my questions thoroughly, and provided helpful resources that made the planning process much easier. At no point did I feel rushed or pressured—just supported and well-informed.

Customer service like that goes a long way, and it definitely left a strong impression. When I’m ready to book, I will absolutely be going through Swoop.

17 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Swoop really knows the Antarctic

Swoop really knows the Antarctic expedition market. They made spot-on recommendations for their partner companies. Also they took care of the details of my trip and kept me informed about changes and new travel requirements. The staff patiently answered all my questions. I have already recommended Swoop to a coworker!

23 de marzo de 2026
Valorada con 5 estrellas sobre 5

Antarctica Expedition cruise 2026

All parts of our trip were excellent, from accommodations, transfers, insurance, tours to selection of Antarctic cruise company (Albatros Expeditions). All recommendations were great and we had a flawless vacation. The preparation information and podcasts were spot on. Their recommended tours were outstanding. The cruise on Ocean Victory was all that we had hoped for, with outstanding and friendly on-board staff along with terrific expedition guides. Our discussions with SWOOP team members was friendly, helpful and prepared us well for an expedition to Antarctica. We highly recommend working with SWOOP. With all the details of this trip, not one issue came up and we give the credit to SWOOP. Even the weather was good, although maybe more luck than good preparation.

25 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Swoop reps were extremely helpful

Swoop reps were professional, responsive and extremely helpful in guiding us through planning for our adventure to Antartica. I can’t imagine trying to manage that on our own. The ship selection was exactly what we wanted and we didn’t have to worry about transfers, hotel reservations, tour guides, etc. They managed it all based upon our interests.

10 de enero de 2026
Valorada con 5 estrellas sobre 5

Excellent way to see the Antarctic

Swoop gave my cousins and I a number of great Antarctic cruises to choose from. They listened to what we were looking for (a small ship with daily excursions to get close and personal with the land and wildlife) and put us on to Oceanwide! Awesome choice. Lots of excursions (every day except when sailing all day) and excited, knowledgeable and friendly staff.

6 de marzo de 2026
Valorada con 5 estrellas sobre 5

Ease of communication and great follow through

Our contact Sarah was always easily accessible via email and put together a flawless itinerary for us. The hotels pre and post were great and transportation always arrived on time. No question went unanswered or was too small. I would recommend Swoop to anyone thinking about booking a trip to Antarctica.

15 de febrero de 2026
Valorada con 5 estrellas sobre 5

An amazing Antartica experience

Great ship with highly experienced crew. Outstanding expedition team which contributed greatly to amazing experiences. Food was exceptional, state rooms always clean and spacious.
Overall a great trip! Highly recommend
Polar Latitude and Seaventure.

17 de febrero de 2026
Valorada con 5 estrellas sobre 5

Great advice and very reactive to our…

Great advice and very reactive to our questions. We were delighted with the trip they recommended. They also supplied us with a very useful online portal full of details about how to plan the trip, what to pack, etc.

2 de marzo de 2026
Valorada con 5 estrellas sobre 5

Antarctica, the dream trip.

Everything about the trip from the beginning was outstanding due to the help we got from Swoop. We got tips on what to pack, etc. Then they matched us with the perfect expedition group and ship. Awesome.

2 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Trip of a lifetime

The ship was great. Everything worked well in the stateroom. Bathroom and shower were big by ship standards. The staff in the dinning room were delightful. The expedition staff were very diverse and well informed. Eduction highlight.

The zodiac trips were the reason to come. All was perfect. Safe, well organized and a hoot.

Highly recommend albatross.

13 de febrero de 2026
Valorada con 3 estrellas sobre 5

Had a great trip, but…

Had a great trip, second time I’ve booked with Swoop. They advertise that a second booking gets you a discount and that they don’t inflate prices versus booking directly. They provide a great service and I had a great Antarctica cruise but didn’t receive any second booking discount and paid $2000 more than my cabin mate on the ship (both of us were solo travelers).

17 de febrero de 2026
Logotipo de Swoop Antarctica

Respuesta de Swoop Antarctica

Thank you for taking the time to share your feedback, Brian.

I’m really glad to hear you had such a wonderful time in Antarctica, and we truly appreciate you choosing to travel with us again.

You’re absolutely right that we now offer a discount for returning travellers. We introduced this in November, which was after you booked your trip. I completely understand how frustrating it must feel to miss out on something like that, so we’ll reach out to you directly to see if there’s anything we can do to make it right — please keep an eye out for an email from Nicole.

You also mentioned the price difference between your booking and your cabin mate’s. Pricing can change over time depending on availability, when cabins are released, and when travellers book. As cabins are reserved, cancelled, or added back into availability, fares can shift — especially now that many of our expedition partners use dynamic pricing. That means two people on the same voyage, or even sharing a cabin, can sometimes end up paying different prices depending on when they booked and what availability looked like at that time.

That said, I completely understand why this might feel surprising, and we’d be very happy to review the details of your booking with you, please just let Nicole know when she get's in touch.

Thank you again for travelling with us, and we’re so pleased Antarctica was such a special experience. If you’re thinking about another adventure in the future, we’d love to help make that happen.

Warm wishes,

Lauren

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