Very poor customer service can’t call them to solve my lost card which had my 28 day all bus and tram wasted for 1 week and still no response
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Consulta las opiniones de los clientes
If zero stars was an option I'd do it Problems syncing card after payment a.d no one will help they simply close down the complaint. Its tough if it means you can't Travel Refund that won'... Ver más
La empresa ha respondido
No consideration just a PROFIT MAKING ORGANISATION. Issued with a travel pass that was 6 days rather than 7. Here I was issued with a complimentary pass (day) to compensate the shortfall. Only to have... Ver más
La empresa ha respondido
Sent emails, no replies, tried to call numerous times, no reply not taking calls due to staff shortages..... sorry, but that doesn't help the customer, had people emailing me annoyed cause nothing was... Ver más
Información sobre la empresa
Escrito por la empresa
TravelMaster is a multi-operator ticketing company providing tickets which allow travel on any bus, any tram, any train, anywhere in South Yorkshire. TravelMaster's products include the CityBus, CityWide, BConnect, DConnect, RConnect, SYConnect and SYConnect+. Discounts are available for passengers aged 18-22 with the 18-22 Discount Card. TravelMaster is independent of any single operator and are not part of any public sector body.
Información de contacto
11 Broad Street West, S1 2BQ, Sheffield, Reino Unido
- 0800 952 0002
- enquiries@sytravelmaster.com
- sytravelmaster.com
2,2
Malo
67 opiniones
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Huge problems with Zoom card
Usually news about buses is bad: fares going up or services cancelled. So when Travelmaster market a new discount card for 18-22 year olds on which you can load a week's pass for £15.60, you would think it is good news at last. No - many bus (especially Stagecoach) drivers & tram conductors refuse to accept that the Zoom card is anything more than an entitlement to an 80p ride. We bought a week's pass for my son, who is not a confident traveller and he was constantly having to pay extra. Travelmaster says that it is easy to contact. No it's not. Nobody seems to answer the phone and response to emails takes 2 days. The response to our problems has been very lukewarm. In essence Travelmaster are selling a product which doesn't work.
7 de octubre de 2022
Opinión espontánea
Respuesta de TravelMaster
Hi Peter, sorry you and your son have experienced issues.
Adding 18-22 products to the Zoom Beyond card is a new process which is still bedding in and because of pass misuse last year with the Zoom Beyond card not all drivers and conductors are aware of the initiative. We have been in contact with Stagecoach, Supertram and other operators to ensure that the new process is understood by all staff including the production of awareness bulletins and posters.
If your son does continue to experience issues then there is an option to order a free 18-22 Discount Card from our website (as has been the case for a number of years) but we hope this is not the case. One reason for enabling the 18-22 discount products on a Zoom Beyond card was to avoid young people needing multiple passes for both ease and reduction in creation of 'additional plastic'.
Please be assured we are working hard on educating operators and their teams to minimise issues with acceptance.
Terrible customer experience
Terrible customer experience. My bus pass stopped working and they refused to give me a refund on a weekly ticket that I was unable to use. Avoid at all costs.
30 de agosto de 2022
Opinión espontánea
Respuesta de TravelMaster
Hi Liz, we are sorry you feel that our customer service was not to your expectations. I understand it is disappointing that our terms do not offer refunds for weekly tickets as standard. We'll send you some further information around measures you can take to get something sorted for you in regards to your weekly ticket.
South Yorkshire Travel Master Day…
South Yorkshire Travel Master Day tickets are very useful for our learners enabling them to travel to and from college. The scratch card tickets are easy to use and we have experienced a very efficient service when placing an order, with prompt delivery.
25 de abril de 2022
Opinión espontánea
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