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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I put my Jaguar I Pace in the Hillington, Glasgow branch on 23rd February this year, over 12 weeks ago, for battery cell replacements. I was told after several weeks that my car couldn't be repaired a... Ver más

Valorada con 3 estrellas sobre 5

Bought a used Volvo XC60 from Taggarts/Lookers Glasgow in April 2021 - paid in full before date of sale. In trying to sell it last week I discovered it still had an ( erroneous ) finance debt HP... Ver más

Valorada con 1 estrellas sobre 5

Land Rover extended warranty repairs approved in May for Discovery Sport. Car dropped of at garage on 15 July (earliest available date). Land Rover warranty have rebadged on original approval. Car has... Ver más

Valorada con 1 estrellas sobre 5

Customer service is non-existent. Continually having phone and chase to get any update. Twice told my car was getting worked on when the LR app show it hadn’t moved. Told the car was ready when it was... Ver más

Información sobre la empresa

  1. Concesionario de autos
  2. Concesionario Jaguar
  3. Concesionario Land Rover
  4. Concesionario de automóviles usados
  5. Concesionario Volvo

Escrito por la empresa

Taggarts is a leading car dealership based in Scotland. We offer new and used cars and aftersales services from leading motoring brands.


Información de contacto

1,8

Malo

TrustScore: 2 sobre 5

159 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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No ha contestado las opiniones negativas

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1,8

Todas las opiniones

(159)

3 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Really quick and efficient service

Really quick and efficient service, was no problem to sit and wait. Was given updates on what was going on with my car. Added bonus of having the car hoovered and washed when they were all done!

25 de octubre de 2018
Opinión espontánea
Valorada con 3 estrellas sobre 5

Found the whole experience hard work…

Found the whole experience hard work from the start. Very quick to chase up and make the same from me but then slow on getting back to me on my requirements and any of my requests for day/time of completion or redoing documents seemed to be an inconvenience.
For such a high end product I expected a customer service experience to match and have to say I have experienced far better with lower end car manufacturers.
Still waiting for my key rings 4 weeks on too!
Really turned what should have been a great experience into something I didn’t enjoy.

25 de octubre de 2018
Opinión espontánea
Logotipo de Taggarts

Respuesta de Taggarts

Hi Heather,

Thank you for leaving your comments.

If possible, would you be able to email us on feedback@lookers.co.uk or call 01912981425, as we would like to investigate this further.

We look forward to speaking with you.

Lewis Mahon
Customer Liaison Officer
0191 2981425

Valorada con 4 estrellas sobre 5

Easy to do business with.

Easy to deal with, efficient and great trade in price. Would happily return.

25 de octubre de 2018
Opinión espontánea
Logotipo de Taggarts

Respuesta de Taggarts

Hi Michael

Thank you for taking your time to leave your positive review.

I would like to forward your review onto the relevant dealership. Could you please email feedback@lookers.co.uk with more details of your experience.

We look forward to hearing from you.

Kind Regards
Customer Liaison Team

Valorada con 3 estrellas sobre 5

Poor PDI

Sales experience was what you expect from a large dealership, although the salesman was good. The car was delivered with the front bumper out of alignment and despite being told the bodyshop would contact us regarding getting it fixed, we had to go back in 4 weeks later to remind them. Once the sale has been done and you have left with the car they seem not to care.

25 de octubre de 2018
Opinión espontánea
Logotipo de Taggarts

Respuesta de Taggarts

Hi Roddy,

Thank you for your review.

If possible, would you be able to email us on feedback@lookers.co.uk or call 01912981425, as we would like to investigate this further.

We look forward to speaking with you.

Lewis Mahon
Customer Liaison Officer
0191 2981425

Valorada con 5 estrellas sobre 5

I found the sales staff extremely…

I found the sales staff extremely helpful in finding the right solution to what I was looking for, they did everything they could to make sure I had everything I needed to make my decision on my new purchase. This was followed up when I went to pick up the vehicle, time was spent ensuring I new everything about the new layout and features. Well done!!

25 de octubre de 2018
Opinión espontánea
Valorada con 2 estrellas sobre 5

Sales agent knowledge was questionable…

Sales agent knowledge was questionable and I felt pushed into the apple car play product which wasn’t setup and still doesn’t work. I enjoy my car but I don’t feel like I got value for money.

25 de octubre de 2018
Opinión espontánea
Logotipo de Taggarts

Respuesta de Taggarts

Hi Michael

Thanks for your review. I would like to share your experience with management at the dealership involved to ensure that any areas which need to be addressed are brought to their attention as well as looking into why your apple car play is not working as it should.

Please either call us on 0191 2981425 or email feedback@lookers.co.uk with your contact details together with the dealership involved - we can then look into the issues you have raised.

Val Bainbridge
Group Customer Liaison Manager

Valorada con 1 estrellas sobre 5

Very poor staff at service reception

25 de octubre de 2018
Opinión espontánea
Logotipo de Taggarts

Respuesta de Taggarts

Hi dc

So sorry you found your aftersales experience disappointing. If you could provide more details and which dealership was involved, I would like to investigate why you were left feeling this way.

Please email feedback@lookers.co.uk or call 0191 2981425

Val Bainbridge
Group Customer Liaison Manager

Valorada con 5 estrellas sobre 5

Relaxed

Relaxed, no pressure friendly service. Eager to answer all your questions and help in any way they can. Polite and respectful staff. Bright spacious showroom. Excellent overall experience.

19 de octubre de 2018
Opinión espontánea
Logotipo de Taggarts

Respuesta de Taggarts

Hi Martin,

Thank you for taking the time to leave your review.

I have forwarded your positive feedback to the management at Volvo Glasgow who will be in sight of your lovely comments.

Lewis Mahon
Customer Liaison Officer
0191 2981425

Valorada con 5 estrellas sobre 5

Great experience with professional…

Great experience with professional sales people who listen and act on requirements. Trade in was very good compared to the usual situation/We buy any car.

The new showroom will make it an even more pleasurable experience

18 de octubre de 2018
Opinión espontánea
Logotipo de Taggarts

Respuesta de Taggarts

Hi Andrew,

Thank you for taking the time to leave your review regarding your experience at Land Rover Motherwell.

I have forwarded your positive feedback to the management at the dealership in question who will be in sight of your comments.

Lewis Mahon
Customer Liaison Officer
0191 2981425

Valorada con 5 estrellas sobre 5

Pauline

Pauline, from sales at the Glasgow showroom took plenty of time and care to find me just the right car. She had great patience as I thought about different options, and offered great choices. She took especially good care of my 2 toddler children who had to come with me to the showroom. Great experience, and I'm very happy with my new car.

6 de julio de 2018
Opinión espontánea
Logotipo de Taggarts

Respuesta de Taggarts

Good morning Alex

Thank you so much for taking the time to leave this positive review which I will share with the Management Team at Dealership and, of course, Pauline herself.

We wish you many happy miles of motoring in your new vehicle.

Val Bainbridge

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