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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I ordered an 11" pan, but the one I received is barely 10". I tried reaching out using the email listed on their website, but every message bounced back as an invalid address. After some effort, I f... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The service I received from Taitan cookware was excellent. Although my eggs did stick to the pan on my first attempt, and not sure if it was cold eggs going into pan. The pan is light and looks attra... Ver más

Valorada con 5 estrellas sobre 5

The communication from Taitan was second to none - every step of the way from order to delivery there were reassuring messages from the company. Thank you. The frying pan and lid arrived very wel... Ver más

Valorada con 5 estrellas sobre 5

I purchased a small 10.2” pan with a lid and love it! I followed Dan & Eric’s instructions on oiling and heating the pan before adding ingredients to the pan and not a single ingredient stuck to the... Ver más

Información sobre la empresa

Escrito por la empresa

At Taitan Cookware, we believe cooking should be safe and free from harmful chemicals. Our cookware features a durable titanium cooking surface with no PFAS, no toxic coatings, and no synthetic non-stick layers. Unlike traditional coated pans that can break down over time, titanium is built for strength, stability, and long-term reliability. We focus on clean materials, lasting performance, and dependable customer support — so you can cook with confidence every day.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

41 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 16% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

New pan

Hello.
I bought a pan few weeks ago, and as a first impressions, it's look as a quality product, very solid, and after first use, I was impressed.
Maybe,the price it's a little bit higher, but, it's worth it.
You have a product for least 20 years to use.
Have fun to cooking!!!

7 de mayo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

I ordered an 11" pan

I ordered an 11" pan, but the one I received is barely 10". I tried reaching out using the email listed on their website, but every message bounced back as an invalid address.
After some effort, I finally got in touch with someone who asked me to provide proof of the size, which I did by measuring the pan. Since then, I’ve only gotten unhelpful responses and excuses instead of a real solution.
Based on my experience, I wouldn’t recommend purchasing from this seller. Just something to be aware of before you buy.

27 de abril de 2026
Opinión espontánea
Logotipo de Taitan Cookware

Respuesta de Taitan Cookware

Thank you for sharing your experience. We take all feedback seriously and would like to clarify the situation to ensure you are supported.

According to our records, we reached out to explain that cookware is measured by the total diameter (the widest part from outer rim to outer rim). Based on the information we have, the pan sent is the correct 11-inch model. After advising you to measure the diameter again, you emailed us expressing that you were still not completely happy. In response, we promptly provided our return address so you could send the item back for a full refund.

We are here to help every step of the way. You are very welcome to return the pan to our warehouse as previously discussed. Please check your email for the return instructions so we can finalize your refund as quickly as possible.

Valorada con 5 estrellas sobre 5

The service I received from Taitan…

The service I received from Taitan cookware was excellent. Although my eggs did stick to the pan on my first attempt, and not sure if it was cold eggs going into pan. The pan is light and looks attractive and I enjoy the thought of cooking healthy. I would definitely recommend anyone purchasing these pans. I even bought the utensils too.
Thank you Taitan.

16 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Cooking is a pleasure

Cooking is a pleasure , clean up is easy, reasonable shipping time. I was so pleased I bought an 11" pan for my 15yo grandson who loves to cook!

11 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quality product and service

The communication from Taitan was second to none - every step of the way from order to delivery there were reassuring messages from the company. Thank you.
The frying pan and lid arrived very well packaged and the assembly instructions were very well written and easy to follow.
The pre-use instructions were clear and the pan performed magnificently when used - cleaning was extremely simple and took seconds.
I’m delighted with the product and the company. Thank you.

18 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Reputation over profit

Very responsive. American made. Explained exactly how it was made. Sent instructions on how to use and care for the pan. Followed up to make sure I got it. What more could you ask from a company. Sorry to see them go.

12 de abril de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

I was somewhat disappointed with the…

I was somewhat disappointed with the three shipping time but I was in no hurry. I have used skillet about 8 to times, The primary uses so far have been to searing steaks/pork chops or frying chicken/fish.
There is definitely a learning curve in using the pan as what is considered medium to medium high heat on an electric cooktop is apparently much higher temperature than a gas cooktop and you have to allow for longer cool down periods. Am getting better with each use and I am really liking this pan a lot better as I gain experience using it.

12 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Don't trust this company

Don't trust this company. The advert is a scam for starters. The image is an AI image, and the 'countdown' resets each day.

I cancelled my order within an hour, as I realised teh company is based in China. No one replied. Then 2 days later they took payment, the next day the order was dispatched. I wrote two further times during that period, and no one has replied.

A return to this company would be risky and can cost around $20, so barely worth it. A refund may well not happen.

Don't buy. There are no guarantees on the basis of their poor customer service, that anything they say (including quality of the product) is true.

10 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thank you Taitan family and team!

The quality of the fry pan. The free user guides and intro to cooking with titanium metal are helpful. The ability to give-back to a decades-long contributing family company. The unusual attention to the shipping journey that resulted in extra 'help' from Taitan's end to engage with the local/last mile delivery company when they stalled. Thank you Taitan family and team!

9 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Total scam

Total scam. Good luck if you need any level of customer service. If you want to return something they ask you to ship it to China. Go figure. They use an Made in America story to sell 100% Chinese garbage then follow it up with B.S. customer service and AI generated emails.

1 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

The most awesome piece of cookware!

I purchased a small 10.2” pan with a lid and love it! I followed Dan & Eric’s instructions on oiling and heating the pan before adding ingredients to the pan and not a single ingredient stuck to the pan! They are in contact with you every step of the way from the time you order till you receive your cookware. I’m trying to quickly decide on another piece! Thank you for a great piece of cookware and for a truly attentive experience. Wish all companies understood customer service as Taitan!

25 de marzo de 2026
Opinión espontánea

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