takuma.com Opiniones 6

Livraison d’une planche rise V1 cassée sans impact visible sur le carton. Pas de protection en dehors de la housse de planche et du carton d’emballage contrairement à ce que font les autres marques.
90 euros de frais de livraison mais aucune info de tracking envoyée par Takuma contrairement à ce qu’ils annonçaient ce qui ne m’a pas permis d’être présent et de vérifier la planche à l’arrivée
Après plusieurs mails proposition d’un échange par Takuma moyennant un ajout de 370 euros, pas très correct vu le défaut d’emballage et de suivi de leur part.
Achetez plutôt en Shop que sur le site car pas de recours sérieux en cas de casse
Pas encore d’avis sur le produit (en réparation)

Super service client ! bonne réactivité de l'équipe et bon service SAV !

Ravi de mon expérience car ils ont su se rattraper avec un geste commercial non négligeable. En fait, problème de board en stock entre le site internet et le dépôt ... donc attente pendant 15 jours. En conclusion j'ai obtenu pour le même prix une board plus récente, plus performante pour le même prix d'achat et en plus avec des excuses. Echanges par mail très efficaces et rapides. Les produits Takuma sont de très bonne facture, esthétique et solide. Je recommande vraiment.

Very low quality : design, manufacturing, customer service.

Bought a CK that I cannot use because the footstraps are so poorly designed and manufactured :

1. Screws are WAY too small to deal with a footstrap. Length is 20 mm, minus 12 mm (strap thickness) and 3 mm (pad thickness). Only 5 mm gets you binded to the board (instead of 25 mm for a standard insert). Unusable. Strap got away on the second day of wingfoiling. Customer service says longer screws "are not advised". No solution except glueing the straps.

2. Footstraps inserts are randomly placed on the board with some starboard inserts being offset to the front. Awkward.

3. Cannot use the straps with a Y placement. Front straps would overlap, with huge issue to screw correctly the top one.

4. Straps screw holes would not fit those on the board (smile).

I have been windsurfing/wingfoiling for 40 years. I have never seen such a poor design/manufacturing on a board. Never a Takuma again.

I bought a Takuma Wing at Decathlon. The seam of a handle on the middle strut opened. Given that they give a 2-year warranty, I went back to Decathlon and the customer service told me that they would contact Takuma in France.

Takuma customer service said that I bought the wing a year and a week ago so it was out of warranty. Decathlon customer service then checked and found out that the warranty is 2 years. So they emailed Takuma back and Takuma replied that indeed private customers had a 2-year warranty.

However, they said it wouldn't be a warranty issue if the seam came undone, but it would be because of the way I use the Wing and my fault. I rode the Wing normally and neither jumped with it (which would be legitimate) nor did I cut the seam with the foil. This simply happened because the seam around the handle has not been reinforced enough.

After all, I am not the only one in my group of wing foilers to whom this has happened. So if you don't want to have trouble with a 100% warranty claim, I advise you to buy another brand.

Kujira foil is super good, but in general the quality of their products is bad and their customer service is beyond criticism