Left this company a year ago and I'm glad I did judging by the reviews from the past 12 months, they clearly show this company hasn't listened to the reviews, calls taking forever to connect, monthly... Ver más
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Consulta las opiniones de los clientes
Dear Ryan, I just wanted to say a heartfelt thank you for today. I made mistakes, and you could have easily let me struggle, but instead, you guided everything back into place with patience, clarity,... Ver más
La empresa ha respondido
I encountered some issues that were not resolved during my initial call. I had been informed that this might occur and was advised to call back if further assistance was needed. Upon my second call, J... Ver más
La empresa ha respondido
Really impressively bad. I joined last month and had my service suddenly cut off, no calls or data. When I called the next day they said my payment hadn't been taken for my rolling contract and so the... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Searching for a reliable network without having to break the bank? Look no further than Talk Home Mobile! On average we save customers over £300 a year with our SIM only deals. Talk Home Mobile operates on EE’s network with data speeds twice* as fast as any other network and the best UK coverage. Add to that the incredible all-round value, no throttling of data, no inflationary price rises and a range of plans that offer you complete control and flexibility, then you have yourself the champion of all mobile networks. About Us: Talk Home Mobile is a mobile virtual network powered by EE and has been running in the UK for over 25 years. Each month Talk Home helps over 18 million users connect with family & friends worldwide with mobile plans packed full of value and flexibility so that you can watch your favourite movies, browse the internet and more without any slow-downs or data limitations. *Independent study annually carried out by Rootmetrics
Información de contacto
Anchor Brewhouse, 50 Shad Thames, SE1 2LY, London, Reino Unido
- +44 (0) 330 993 7339
- cs-mobile@talk-home.com
- talkhome.co.uk
3,2
Medio
1 mil opiniones
Ha contestado el 94% de las opiniones negativas
Suele responder en menos de 1 semana
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A very helpful customer service…
A very helpful customer service assistant was really great in sorting my problem today. Quick, efficient and patient.
19 de abril de 2026
Opinión espontánea
Respuesta de Talk Home Mobile
Hi Karen,
Thank you for your kind feedback.
We’re pleased to hear that our customer service team was able to resolve your issue quickly and efficiently. Providing patient and effective support is important to us, and it’s great to know this was reflected in your experience.
We appreciate you taking the time to share your feedback.
Best Regards,
Sid
Really impressively bad
Really impressively bad. I joined last month and had my service suddenly cut off, no calls or data. When I called the next day they said my payment hadn't been taken for my rolling contract and so they cut service without notice or warning. They had my full credit card details and when they tried again it went through first time. I complained and they blamed me for their failure to take payment, said I could have paid through the app! Why would I if I didn't know there was a problem? Waste of money and terrible service, please save yourself the hassle.
16 de abril de 2026
Opinión espontánea
Respuesta de Talk Home Mobile
Hi Willow,
We’re sorry to hear about your experience.
Following review, your service was suspended because your monthly plan was not successfully renewed. This is in line with the terms of a rolling subscription, where service continues only after a successful renewal payment.
Once you contacted support, the renewal was completed and your service was restored immediately.
We understand your concerns regarding payment and notification. However, renewal status and manual retry options are available in your online account, and payment processing may occasionally fail due to factors outside our control.
As the interruption was due to non-renewal rather than a system fault, this does not constitute a service failure under the agreed terms.
Best Regards,
Sid
Alex was very helpful
Alex was very helpful. He answered all my questions clearly without any reluctance.
17 de abril de 2026
Opinión espontánea
Respuesta de Talk Home Mobile
Hi Issam,
Thank you for your feedback.
We’re glad to hear that Alex was able to assist you effectively and provide clear answers to your questions. Delivering helpful and transparent support is something we strive for.
We appreciate you taking the time to share your experience.
Best Regards,
Sid
Excellent customer service
Customer service guy "Kevin" really helpful in resolving an issue. V proffesional and polite
17 de abril de 2026
Opinión espontánea
Respuesta de Talk Home Mobile
Hi Lain,
Thank you for your feedback.
We’re pleased to hear Kevin was able to assist you effectively and resolve your issue. We’ll make sure your kind comments are passed on to him and the wider team.
Best Regards,
Sid
Customer service advisor James was…
Customer service advisor James was helpful when others advisors were putting up a wall.
16 de abril de 2026
Opinión espontánea
Respuesta de Talk Home Mobile
Hi Simon,
Thank you for your feedback.
We’re pleased to hear that James was able to assist you and provide the support you needed. We’re sorry to learn that your earlier experience was not as smooth, and we will take this on board to improve consistency across our team.
We appreciate you taking the time to share your experience.
Best Regards,
Sid
Absolutely brilliant service number…
Absolutely brilliant service number transfer no issue 👍
16 de abril de 2026
Opinión espontánea
Respuesta de Talk Home Mobile
Hi Sharif,
Thank you for your feedback.
We’re delighted to hear that your number transfer went smoothly and that you had a great experience with our service.
We appreciate you taking the time to share your experience.
Best Regards,
Sid
Couldn't send or receive messages
Couldn't send or receive messages, after 4 phone calls to them, Alex solved my problem in a matter of minutes. 3 of his colleagues failed to fix the problem, so Alex deserves an 11 out of 10
16 de abril de 2026
Opinión espontánea
Respuesta de Talk Home Mobile
Hi Dom,
Thank you for your feedback.
We regret to hear about the difficulty you experienced initially, but we’re very pleased that Alex was able to resolve the issue quickly for you. We’ll make sure your kind words are passed on to him.
We also appreciate your comments regarding your earlier interactions, as this helps us improve the consistency of our support.
Thank you for taking the time to share your experience.
Best Regards,
Sid
No issues. And it's got better
I understand that most people only leave reviews when something goes wrong. So I thought I would do one when things are working great.
Swapped over from another provider (as I do quite often) to get the new user prices. There was a great deal of £4.50 for a rolling 10gb monthly contract which I took. I found it through a link on facebook which was listed and cheaper than through uswitch etc.
I will agree that a month or so ago I did have call issues / quality etc for a couple of weeks, but since they turned on volte calls everything has got much much better. Call quality is A1, connection and service is good and the app, although not the best is adequate and tried you what you need to know.
With a rolling monthly contract you can jump ship if needed, so a no brainer. If you have issues, just goto someone else. I have had niggles in the past with lots of other providers - so it's just not talk home .
Likewise, I can only speak for myself and my experience with the company.
16 de abril de 2026
Opinión espontánea
Respuesta de Talk Home Mobile
Hi David,
Thank you for taking the time to share such a balanced and detailed review.
We’re really pleased to hear that service has improved and that you’re now experiencing strong call quality and reliable connectivity, especially following the introduction of VoLTE. It’s also great to know the switch and setup process worked smoothly for you.
We appreciate your honest feedback regarding the earlier call quality issues and the app experience. Comments like these are valuable as we continue to improve both our network performance and overall service.
Thank you again for highlighting your experience we’re glad things are now working well for you.
Best Regards,
Sid
LOOKS LIKE THEY HAVEN'T LEARNED..
Left this company a year ago and I'm glad I did judging by the reviews from the past 12 months, they clearly show this company hasn't listened to the reviews, calls taking forever to connect, monthly payments not been taken out, money Been taken out but service cut off, number porting not going through........ All from a company that boasts being in the telecommunications business for 25 years..... It's a shame really I had high hopes for this company when I joined..... Extremely let down.....I joined 1P mobile after my experience and it's literally day and night....
8 de enero de 2026
Opinión espontánea
James fixed the issue straight away
James fixed the issue straight away. Many thanks
15 de abril de 2026
Opinión espontánea
Respuesta de Talk Home Mobile
Hi Clara,
Thank you for your feedback.
We’re pleased to hear that James was able to resolve your issue promptly. We’ll be sure to pass on your thanks to him.
We appreciate you taking the time to share your experience.
Best Regards,
Sid
PAC code
Alex was excellent, sorting out a problem I had transferring my existing mobile number. Thank you Alex.
15 de abril de 2026
Opinión espontánea
Respuesta de Talk Home Mobile
Hi Kevin,
Thank you for your feedback.
We’re glad to hear that Alex was able to assist you with transferring your number and resolve the issue smoothly. We’ll be sure to pass on your kind comments to him.
We appreciate you taking the time to share your experience.
Best Regards,
Sid
Warm, soulful message for Ryan (Talk Mobile)
Dear Ryan, I just wanted to say a heartfelt thank you for today. I made mistakes, and you could have easily let me struggle, but instead, you guided everything back into place with patience, clarity, and genuine care. People often say “good service", but what you gave me was something more human than that: reassurance when I felt stressed, calm when things were going wrong, and the sense that I wasn’t facing the problem alone. You turned a difficult moment into a positive one, and I’m truly grateful. Thank you for your kindness, your professionalism, and the way you treated me with such respect. You made a real difference today. Take care of your great soul, dear Ryan. Best wishes, PLN
14 de abril de 2026
Opinión espontánea
Respuesta de Talk Home Mobile
Hi Prof Lutfun Nahar,
Thank you for your thoughtful and heartfelt feedback.
We’re truly pleased to hear how Ryan was able to support you and turn your experience into a positive one. Providing not just effective solutions but also reassurance and care is exactly what we strive for, and it’s great to know Ryan delivered this so well.
We’ll be sure to pass your kind words on to him they will mean a lot.
Thank you again for taking the time to share your experience.
Best Regards,
Sid
Frustrating from start to finish!
The customer service phone number does not currently work, leaving email as the only way to contact them. Even then, every reply ignores the previous correspondence and forces you to start again from the beginning. The responses are often unclear, unhelpful, and fail to address the actual issue.
On top of this, they have repeatedly continued taking debits from my account after my SIM was ported to another company. I have had to stop these payments multiple times, yet they still attempt to take money again. Trying to bring this under control has been a constant battle and, at times, feels deliberately difficult.
I am leaving them because the service itself is poor across the board. Phone calls are unreliable, data is inconsistent and difficult to use, and overall performance is terrible. Combined with the inability to get proper support, it becomes an unworkable service.
Based on my experience, I would strongly advise to stay away. This has been one of the most difficult and untrustworthy experiences I have dealt with, and I am still trying to fully close the account after many months and endless emails.
13 de abril de 2026
Opinión espontánea
Respuesta de Talk Home Mobile
Hi Lyndon,
Thank you for taking the time to share your feedback.
We regret to hear you are dissatisfied with your experience. However, having reviewed your account and the full service history, we are unable to agree with the concerns raised regarding unauthorised activity or continued billing after porting.
Our records confirm that all SIMs were correctly ordered using your registered details, delivered and activated in line with standard procedures, and previously communicated to you in full, including number allocations and porting outcomes. One service remains active with a monthly rolling subscription, which continues until it is cancelled by the account holder.
We also confirm that services which were ported out or cancelled were not billed beyond their respective end dates, and no duplicate or unauthorised charges have been identified.
Where cancellation or auto-renewal is required, this can be managed directly via the customer account, after which no further renewals or charges will apply.
We appreciate your feedback, however based on our investigation and system records, we are confident that services have been provided and billed correctly in accordance with our Terms & Conditions.
Best Regards,
Sid
Joe from Talk Home was really patient…
Joe from Talk Home was really patient with me!
13 de abril de 2026
Opinión espontánea
Respuesta de Talk Home Mobile
Hi Cazzie,
Thank you for your lovely feedback!
We’re really glad to hear that Joe provided you with patient and supportive assistance. We’ll be sure to pass this on to him he’ll appreciate it.
Best Regards,
Sid
I spoke to James he dealt with my issue…
I spoke to James he dealt with my issue very quickly and he was 100% helpful 😊
9 de abril de 2026
Opinión espontánea
Respuesta de Talk Home Mobile
Hi Amanda,
Thank you for your feedback.
We’re pleased to hear that James was able to resolve your issue quickly and provide you with a high level of support. We’ll be sure to pass your kind comments on to him and the team.
We appreciate you taking the time to share your experience and thank you for choosing our service.
Best Regards,
Sid
Alex was a great advisor
Alex was a great advisor who resolved the issue in a good time.
10 de abril de 2026
Opinión espontánea
Respuesta de Talk Home Mobile
Hi Ibrar,
Thank you for your feedback!
We’re delighted to hear that Alex provided great support and resolved your issue efficiently. We’ll be sure to pass along your kind words he’ll really appreciate it.
Best Regards,
Sid
Many thanks to Alex for sorting out a…
Many thanks to Alex for sorting out a double payment that was taken. The issue was sorted quickly and efficiently.
10 de abril de 2026
Opinión espontánea
Respuesta de Talk Home Mobile
Hi Laszlo,
We’re pleased to hear that Alex was able to resolve the double payment promptly and efficiently. We’ll be sure to pass on your appreciation he’ll be glad to know his support made a positive difference.
Best Regards,
Sid
Assisted with setting up my phone to…
Assisted with setting up my phone to accept the network.
9 de abril de 2026
Opinión espontánea
Respuesta de Talk Home Mobile
Hi Nick,
Thank you for your feedback!
We’re glad to hear that you were assisted successfully in setting up your phone to connect to the network. It’s great to know the support provided helped get everything up and running smoothly.
Best Regards,
Sid
Not recommended
Added £10 credit, checked a couple of web pages to make sure the connection worked and the £10 is now £1.
Two days of messaging customer services and keep getting told it is with the relevant department and they will get back to me, to try in 2-3 hours. Each time I try I get the same reply, basically took £10 off me for nothing.
6 de abril de 2026
Opinión espontánea
I encountered some issues that were not…
I encountered some issues that were not resolved during my initial call. I had been informed that this might occur and was advised to call back if further assistance was needed. Upon my second call, James made an exceptional effort to ensure my satisfaction. I truly appreciate your help, James; you are someone who genuinely cares.
6 de abril de 2026
Opinión espontánea
Respuesta de Talk Home Mobile
Hi Kayani,
Thank you for sharing your experience! We’re delighted to hear that James went above and beyond to assist you. Your kind words highlight the dedication our team strives to provide every day. We’ll be sure to pass your feedback on to him he’ll be thrilled to know his efforts made a difference!
Best Regards,
Sid
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