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Room 515, 5th Floor, Building 5, Fengyang 2 Road, Xinqi, Development Zone Ningbo, 315899 Zhejiang, China, 315899, Ningbo, China
3,3
14 opiniones
Ha contestado el 50% de las opiniones negativas
Suele tardar más de 1 mes en responder
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
The prize is good and was delivered on time. All 5 boxes. 📦 I’m just reviewing the delivery here because I have not opened the boxes yet and will plan to assemble the rattan set on May. I will write another review once I open the boxes .
This company is the type that promises you to deliver in a sooner date to get your business but they don't deliver on-time. I purchased a furniture set from this company through Amazon they delivered after the promised date when there was nobody home, package disappeared from the front door and they don't want to take any responsability. Please DO NOT PURCHASE FROM THSI COMPANY! They don't have your back as customer. Terrible.
The item gave as ordered shame on my for not noticing it was build for a doll house.
I was able to use to store shot glasses not how i intended for my entertainment system.
Product was packed extremely well and delivered in perfect condition. Yes, it can be used as a desk or vanity. I’m using it as a desk.
Respuesta de Tangkula
Dear Customer,
Thank you so much for your kind review!
We're delighted to hear that your product arrived safely and in perfect condition. It's also great to know that it works well for you as a desk—versatility is something we truly value in our designs.
We really appreciate your support and feedback. And we are looking forward to serving you in future!
Best regards,
support@tangkula.com
While the directions were a little difficult for me to follow, the chairs are awesome.....very sturdy and comfortable for a fraction of the cost that my sister paid for her Polly Wood. I will be buying more.
Respuesta de Tangkula
Dear Customer,
Thank you so much for your thoughtful review!
We're glad to hear that you're happy with the chairs and found them sturdy, comfortable, and a great value. That truly means a lot to us!
We also appreciate your feedback about the instructions—we'll definitely take it into consideration as we continue to improve. If you ever need any assistance with assembly or have questions, please don't hesitate to reach out and we will do our best to assist you.
Best regards,
support@tangkula.com
Great quality cat tree and delivery was quick!
Respuesta de Tangkula
Dear Customer,
Thank you so much for your kind feedback!
We're delighted to hear that you're happy with the quality of the cat tree and that the delivery was quick. Your satisfaction means a lot to us.
If you have any questions or need assistance in the future, please feel free to reach out.
We look forward to serving you again in the future!
Best regards,
support@tangkula.com
Purchased a round Acacia Wood Outdoor table from Target that was manufactured by Tangkula. The table started to ward, separate and crack within one week of use. Contacted both Tangkula and Target and neither company will assist or take responsibility for their products. Would never buy from them again. Buyer beware, this company does not stand by their products. Purchase from another company.
Respuesta de Tangkula
Dear Customer,
We're very sorry to hear about your experience and truly appreciate you bringing this to our attention. This is certainly not the quality or service standard we aim to provide.
Issues such as warping or cracking within such a short period are not typical, and we would like the opportunity to make this right for you. We will report this issue to our factory and place greater emphasis on product quality in the future.
As the item was purchased through Target, their platform usually handles the initial after-sales support, but we are absolutely willing to offer you any assistance if possible. Thanks for your understanding.
Best regards,
support@tangkula.com
Sold me an 8 piece patio set but only sent a 6 piece. Will not make it right.
Respuesta de Tangkula
Dear Customer,
We're very sorry to hear about your experience and sincerely apologize for the confusion and inconvenience caused. This is certainly not the experience we want for our customers.
It's possible there may have been a misunderstanding regarding the product listing or packaging, but we would really like the opportunity to look into this and make it right.
Please kindly contact our customer support team with your order details, and we will do our best to assist you and provide a proper solution as soon as possible.
Thank you for bringing this to our attention.
Best regards,
support@tangkula.com
Ordered a cat tree, was later emailed stating I had to send them a extra $100.. TOTAL SCAM
Respuesta de Tangkula
Dear Customer,
We're regret to hear about your experience and understand your concern. Please rest assured that we would never ask customers to pay additional fees after an order has been placed without a clear and valid reason.
This situation does not reflect our standard process, and we take this matter very seriously. It's possible there may have been a misunderstanding or an unauthorized message.
We kindly ask you to contact our customer support team at support@tangkula.com directly with your order details and a copy of the email you received, so we can investigate this promptly and assist you further.
We sincerely apologize for any confusion or inconvenience caused and appreciate you bringing this to our attention.
Best regards,
support@tangkula.com
Ordered barstools via Target.com with delivery date 1/10. Fedex tracking added label for pickup on 1/5. Multiple emails from Fedex showing product in route from IL, no delivery on 1/10. By 1/15 still no barstools, so I call Target to inquire about the Fedex tracking at which this point shows the product arrived in Austell, Ga. Customer service at Target informed me that products listed as “on-line only” are third party vendors and they give them an additional 5 business days post stated delivery to get the product to the customer. By 1/18 still no barstools and Fedex tracking hasn’t budged, so I called FedEx to report an issue with my delivery and they’ve opened up a case. I wish I would’ve known that Targets “on-line only” products were offered by 3rd party vendors, I would have done my research before purchasing. After reading these reviews, I’m praying that the barstools are of quality, and have all the components required to assemble them.
Respuesta de Tangkula
Dear Customer,
We sincerely apologize for the delay and the confusion regarding your barstool order. We understand how frustrating it is when delivery doesn't go as expected.
Please be assured that we take these situations very seriously. We will report this issue to the shipping carrier and emphasize the importance of timely and safe delivery to our customers. We also want to ensure that all products arrive complete and ready for assembly.
If you have any concerns about missing components or the quality of the barstools once they arrive, please contact our customer support team at support@tangkula.com directly with your order details. We will do our utmost to assist you and resolve any issues promptly.
Thank you for your patience and understanding, and we truly appreciate you bringing this to our attention.
Best regards,
support@tangkula.com
I ordered a dining table. They only sent legs, they stated the top would be sent in 2-3 days. It's been a week and I yet to receive my full order.
I would not recommend this company!!!
Respuesta de Tangkula
Dear Customer,
We sincerely apologize for the delay and the inconvenience this has caused. This is not the experience we want our customers to have.
Please know that your order is important to us, and we will do our best to resolve this as quickly as possible. Kindly contact our customer support team with your order details so we can investigate the shipment and ensure the missing table top reaches you promptly.
We also will report this issue to the shipping carrier and emphasize again the importance of delivering packages safely and promptly to our customers.
We truly appreciate your patience and understanding, and we're committed to making this right.
Best regards,
support@tangkula.com
Do not buy any of these products from Target. Customer service stinks at Target and Tangkula. Unable to get anywhere with either company. I am now stuck with two bedside tables I cannot return without jumping through hoops. I blame Target for using poor quality vendor (third party).
I have been sent to seven different telephone numbers by Target…..none of which were of any use. Very disappointed in Target.
Respuesta de Tangkula
Dear Customer,
We're regret to hear about your experience and completely understand your frustration. We sincerely apologize for the inconvenience caused by the difficulty in returning your bedside tables.
Please know that we take feedback like yours seriously and will report this to our factory to help improve product quality and support in the future. While we understand that this doesn't change your current situation, we are committed to assisting our customers wherever possible.
We truly apologize for the frustration and appreciate you bringing this to our attention.
Best regards,
support@tangkula.com
Ordered a patio set via Target.com from manufacturer Tangkula. Product showed up without hardware. Prethreaded and requires a variety of stainless steel metric bolt which are impossible to find entirely locally.
Response from Tangkula to Target was slow so tried reaching out by phone and email to Tangkula directly who never responded. Tangkula initially said to check boxes for hardware (duh!). Finally got back a week later that they do not have replacement hardware.
I had to load all this stuff back into my car to get it back to a target store, packing my car to the gills. To add insult to injury, when I got to target, because I couldn’t see anything out the passenger windows I grazed a truck tire that was jutting out over the parking line. Will probably cost about as much as the patio set to repair. Not targets fault, but never would have happened if Tangkula had any level of competent customer service.
Target was great about promptly refunding the purchase but they hid the review on the item on their website. Shady.
DO NOT BUY TANGKULA. DO NOT BUY THIRD PARTY FURNITURE FROM TARGET.
Respuesta de Tangkula
Dear Customer,
We sincerely apologize for the frustrating experience you've had and completely understand your disappointment. This is far below the standard of service and quality we aim to provide.
We truly regret the inconvenience caused by the missing hardware and the delays in communication. We take feedback like yours very seriously and will report this issue to our factory so that future products and customer support can be improved.
While we understand that this does not undo the difficulties you faced, we would like to assure you that we are committed to supporting our customers and addressing any valid issues promptly.
We are genuinely regret for the frustration and inconvenience caused and appreciate you bringing this to our attention.
Best regards,
support@tangkula.com
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