Dear Kim (She is the Assistant of Mr Jatish Patel),
Thank you for taking the time to share your experience with us. We are sorry to hear that you were not satisfied with the services that we provided. We understand the importance of providing excellent customer service and aim to exceed the expectations of our clients.
We strongly disagree with your allegations regarding our sales tactics. Our team focuses on helping clients understand our services and working with them to determine their specific needs and requirements. We never engage in aggressive sales tactics and prioritise providing high-quality services to our clients.
Regarding the "free trial," we apologize if there was any confusion regarding the terms and conditions. Our trial period is designed to allow clients to evaluate our services and determine if they would like to move forward with a longer-term engagement. We do not require a deposit as a standard practice in the industry you just need to create a subscription via. PayPal to make sure we are not being spammed with unnecessary free trial subscriptions from the same client again and again to secure the resources necessary to provide trial services efficiently.
We are sorry to hear that the quality of the work was not to your satisfaction and that there was a miscommunication regarding the task instructions. Well, we have still not heard back from you about the PDF attached (www.shorturl.at/aBHQT). That’s strange! Despite trying to reach you for feedback, our VA received 0 cooperation, 0 help, and 0 assistance from your side. We take all feedback seriously and will use this opportunity to improve our services and ensure that similar issues do not arise in the future.
Regarding the English-speaking skills of our associate and manager, we apologize for any miscommunication that may have occurred. Our team is dedicated to providing excellent communication and customer service, and we will take the necessary steps to improve our skills and ensure that our clients are satisfied with the services we provide.
Finally, regarding the timing of our communication. Our team is available during flexible hours to accommodate the needs of our clients, and we work round the clock to ensure that communication is timely and on point. We tried to communicate with you several times in your Time Zone. Do we have to share all the screenshots and Skype logs to reveal the truth?
We understand that your experience with us was not up to your expectations and for that, we apologize. However, we want to share some of our remarkable achievements and milestones that we have accomplished to provide you with a different perspective on our services.
Our company has consistently been rated as one of the best virtual assistant services by various platforms, including Clutch.co, Hp Tech Talk, VirtualAssistantAssistant.com, Review24.com, and themanifest.com. This recognition of our services is a testament to the hard work and dedication of our team.
Over the years, we have completed 27,000+ tasks and projects and have worked with 1375+ clients worldwide, saving them $24.3 million in operational costs. Our success is a result of our commitment to providing our clients with high-quality and efficient services.
We understand that your experience with us was not satisfactory and we assure you that we are continuously improving our services to provide a better experience to our clients. We appreciate your feedback and welcome any suggestions that you may have to help us improve our services.
Sincerely,
Nitin Manchanda | Founder