Dear Katie,
We’re truly sorry to hear about your upsetting experience and appreciate you bringing this to our attention. Upon reviewing our records for May 22, 2025, we couldn’t find a booking under your name, you may have booked with another company & by mistake, got our company mixed up with the one you actually travelled with. Please email proof of your booking to bookings@taxicoventry.com, including details of which company you booked with, so we can clarify this for you. We kindly ask that you direct your review to the correct company, which we will help you do, once you verify more details, in regards to your booking. We’re waiting for your email & are here to assist you with any further questions & help needed.
Kind Regards
Marketing Team