Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Tea Life is an Australian-owned loose-leaf tea specialist offering an extensive range of more than 300 teas, herbs and botanical blends. From traditional black, green and herbal teas to fruit infusions, Australian native teas and wellness blends, we focus on quality ingredients, variety and great value. Our teas are packed in-house at our NSW warehouse by our local team, allowing us to maintain quality and freshness while providing fast, reliable service to customers throughout Australia and beyond. As an independent Australian small business, we pride ourselves on knowledgeable customer service and making high-quality loose-leaf tea accessible for everyday enjoyment.
2/3 Kurrajong Rd, 2760, North St Marys, Australia
4,5
13 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I always buy the peppermint tea. Is always good - I assume sometimes due to batches that sometimes it is better than others.. better flavour.. but on the whole - great tea
Respuesta de Tea Life Australia
Hi Luke, Yes we sometimes switch between two different suppliers. I think current batch is from Bulgaria and fairly new.
We're all have good an bad experience from online purchasing. But this guys are brilliant, I did order from them second time and best quality products delivered on time.!!!very happy with the service...Highly recommended!!!
Respuesta de Tea Life Australia
Thank you~ We probably don't always get it right but we do our best :)
It arrived at the right time because I was about to run out of the beautiful blue tea .
Respuesta de Tea Life Australia
Thank you for your review, I"m glad that arrived just in time :)
First time buying this tea and I am enjoying it. Looking forward to trying it cold
Respuesta de Tea Life Australia
Hi Sandra, thank you for leaving a review after just one order!
Quick delivery and 5-star quality teas with a huge variety to choose from. 10 out of 10!
Respuesta de Tea Life Australia
Hi Bridget, we actually disaptch in 48 hour cycles but I think overall pretty fast. Using only Au Post at the moment also helps. We've had minimal shipping problems since only using them.
High-quality products, the best tea blends in Sydney. Highly recommended.
Respuesta de Tea Life Australia
Thank you!
The tea arrived quickly considering I ordered from NZ.Professionally packaged. I had a cup of the tea and it was very relaxing. Thank you.
Respuesta de Tea Life Australia
Hi Hogan, thank you for your orders all the way from NZ! :)
Absolutely beautiful selection of organic teas - VERY trustworthy, and quick to deliver overseas (I'm in NZ). You also have the opportunity to earn reward points to save $$ too
Respuesta de Tea Life Australia
Thanks for your review jodee. Yes recently we've lowered the free shipping mark to $100 for NZ along with the shipping services being pretty stable now with no returns. I think I just had to get my HS codes right :)
Very prompt delivery of my order and the tea is very good quality.
Respuesta de Tea Life Australia
Thanks anne-marie, we do our best :)
Great service. Helpful. Great variety, good prices, and prompt delivery.
Respuesta de Tea Life Australia
Hi Phil, thank you. I recognise your name from regular orders, thanks for your loyalty!
Great range of teas. Easy to order. Delivery is always quick. Teas are wonderful and fresh.
Respuesta de Tea Life Australia
Thank you for your review!
I was a bit reluctant to order after checking trustpilot to be honest, but with a lack of good alternatives, I still ordered and am very pleased I did.
The delivery was super quick, the tea is packed very well and extremely aromatic. Their pricing was very reasonable too and the range is huge. I was after some very specific herbs, that are not often available in a blend or even separate, but tealife had them all. Will definitely order again and can only recommend ordering if they caught your interest!
Respuesta de Tea Life Australia
Thank you - yes we focus on harder to find teas along with some of the more common ones too. I think there's 300+ now, somehow. I hope our warehouse can fit a bit more.
Placed an order and glad I paid with PayPal because after paying nothing happened. No invoice, no order confirmation, no shipping notice. I contacted them days later (by email) asking what is happening with my order, but no response. Then I got spammed by them with product promotions so I decided to ring. They denied the order, told me no such invoice number is theirs (off the paypal invoice) couldnt find me as a customer, and told me I'd paid a different business so go and ring them. I read out the information on paypal (theirs) and told him to log into his paypal account. He then had trouble searching paypal. In the end I told him to cancel and refund. He refunded PRODUCT ONLY not the shipping (it shows immediately in paypal) so after some more blah blah and stalling he refunded the rest.
For a website that brags thousands of happy happy customers and is a supplier to some pretty heavy duty places, I was suprised to see they havent been in business very long, and don't seem to know how to do a search on PayPal and dont have a system which automates order placements (and payments!!!!)
Have a read through their website before ordering, and you might find other "interesting" (???) things of note.
Respuesta de Tea Life Australia
I did respond to this, not sure where the response went. Basically in this case
- the incorrect email was given at first, which slowed me down a lot.
- the customer kept talking over me while I was trying to resolve the problem, which slowed me down further.
- I did make the shipping mistake due to the two above reasons.
I think this was resolved in the end though.
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.
