Thank you for taking the time to share your experience. We're sorry to hear that you were left with this impression.
We take concerns like yours very seriously. After reviewing our records, we have not been able to find evidence of duplicate charges or completed orders matching the details provided. In cases where a payment is declined by the payment provider, an order confirmation may be generated before the payment is ultimately rejected, but no funds are captured.
We also want to clarify that we are a legitimate business, and we would never intentionally mislead our customers. If you experienced difficulty reaching us, we sincerely apologize, as this is not the level of service we aim to provide.
We would genuinely like the opportunity to investigate this further. If you could contact us directly with your order number or the email address used during checkout, we will review your case in detail and provide a full explanation.
We appreciate your feedback, as it helps us improve both our systems and our customer experience.