Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
We’re big believers in making beautiful statement pieces for your home affordable, which is why we are the cheapest retailers in the UK, but that doesn’t mean we compromise on quality! Every piece in our collection is vetted for calibre and sturdiness. And if it isn’t perfect on arrival? Pop it in the post within 14 days and we’ll issue you a full refund. We shouldn’t have to count our pennies just to get our hands on superior-quality home furnishings. In fact, we’re so confident in our unbeatable prices, we offer a price match guarantee. There’s no catch - as long as the items in question are identical, brand new, full price, available in the UK, with the prices inclusive of all charges, we’ll knock the difference off. If our irresistible offers aren’t enough, let us introduce you to Klarna. Gone are the days of waiting until payday, tightly crossing our fingers in the hopes that the last of the stock doesn’t get snapped up. We have teamed up with one of the world’s best credit suppliers, allowing us to offer completely interest-free finance options, giving you up to 90 days to pay.
54 Walmersley Rd, BL9 6DP, Bury, Reino Unido
3,6
14 opiniones
No consta que solicite reseñas
Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Great company. I was in urgent need of a wardrobe and could not wait weeks. Tesoro has been so good and understanding they arranged an express delivery for me. Wardrobe itself is excellent and better than others I had in past.
Delivery on time. Pleasant and polite guy assembled it for me. Overall good service and quality is great only issue with no delivery hour slot. Had to be home all morning
Bought this for the spare bedroom and it looks fantastic with its clean, modern lines.
Excellent product I bought from here great communication turned up on time will be doing business here again
Had a small question about assembly and their support team not got back to me within the hour with a video guide. That level of service is rare these days. 0/0
Respuesta de Tesoro Direct
Thank you for your review. We've looked into this carefully and can find no record of any order, enquiry or contact matching it, and the service it describes — a one-hour response with a video guide — isn't something we offer. If you've genuinely dealt with us and we've let you down, we'd really like to put it right: please contact us through the contact form on our website, with an order or enquiry reference and we'll respond straight away. We take every genuine customer experience seriously and are always happy to help.
Regards
Tesoro Direct Team
Quick n easy great quality better than ikea
Respuesta de Tesoro Direct
Thank you for your kind feedback.
We’re really pleased to hear that the delivery and product quality met your expectations. Providing an efficient and reliable service without long waiting times is something we take pride in, so it’s great to know it made a difference.
We truly appreciate your recommendation and your support, and we look forward to assisting you again in the future.
Very happy with how this looks in my bedroom. Real clean and classy look to it.It makes the room look fantastic and has lots of room.
It looks expensive and the space inside is great.
Respuesta de Tesoro Direct
Thank you for your wonderful feedback.
We’re delighted to hear how pleased you are with the look and feel of your wardrobe. Creating a clean, elegant design with generous storage space is exactly what we aim for, so it’s great to know it’s made such a positive impact in your bedroom.
We at tesoro direct, truly appreciate you taking the time to share your experience and hope to assist you again in the future.
Absolutely amazing company and wardrobe.
Was so sceptical as didn’t see many reviews.
We paid the additional and had the company put the wardrobe together.
Chap who did this was the Incredible Hulk he was so good!
I am such a perfectionist and his work is flawless 👌🏽
The quality of the actual wardrobes is fantastic aswell.
Will be using this company for all our wardrobes in the future.
Honestly can’t thank you enough ⭐️⭐️⭐️⭐️⭐️
After searching for a long time I came across tesoro direct website and found the mirror wardrobe that I was looking for. Once I made the order I was surprised that the delivery was ontime and once delivered and setup there customer services also called to see if everything was ok and if I had any issues. This was refreshing to see as I dont see that from big brands. I found the product quality excellent and very sturdy better than other brands.
If there was an option to give 0, I would. Avoid purchasing from this company. They state they have 24/7 customer services which is not true, if they have then they don't know what customer services is. I placed an order on 4th July, I chased the company on 7th July, no answer, no response to the two online web service messages I sent. I sent an email on 11th July, and eventually got a response however they did not answer my email correctly as I asked for them to cancel my order to which they replied they were still awaiting confirmation from the supplier. Why is that relevant when I've asked for the order to be cancelled. It took a further 2 days for them to reply to confirm they cancelled by order, this was on the 13th July. However, they have not cancelled the contract with Klarna who are still holding my payment because Tesoro Direct haven't cancelled the order with Klarna. It is now 12 days later (25th July) and I've sent further emails and received no response. Tesoro Direct please cancel the order with Klarna so I can get my refund!
Update 12.4.26 received email requesting further information. There's nothing to add, this was now four years ago and my opinion hasn't changed!
Respuesta de Tesoro Direct
Please accept our sincerest apologies for the significant delay in responding to your review here. We have recently been auditing our past feedback to ensure every customer concern has been addressed.
Looking back at our records from July 2022, we can see that this situation was resolved and the Klarna transition was finalized shortly after your post.
While we work with Klarna to offer flexible payments, they are an entirely independent entity. We have no control over their specific banking or refund timelines once a cancellation is submitted. Although we followed our protocol by notifying them of your request straight away, it is clear the coordination between our systems was not as seamless as it should have been. We apologize for the frustration this caused and for the lack of a more efficient resolution.
We value your feedback as it helps us grow, and we hope that despite this past experience, you might consider us again in the future.
Bought a product from them, only for them to contact me a week later to say they needed an extra £20 to deliver because their courier costs had increased. Here's a tip, increase it for the next transactions, not the ones you've already confirmed. I cancelled and bought the product from another retailer at the originally quoted price from this lot.
Respuesta de Tesoro Direct
Thank you for sharing your feedback from 2022. Please accept our sincerest apologies for the significant delay in responding to your review here. We have recently been auditing our past feedback to ensure every customer concern has been addressed.
We understand and appreciate the frustration caused by the administrative challenges surrounding your order during what was a historically turbulent period for the global supply chain.
As we operate alongside a network of independent third-party suppliers and logistics partners, we are occasionally subject to sudden operational shifts within their own frameworks. During the tail-end of the pandemic, many of these external partners implemented immediate surcharges and logistical adjustments that were unfortunately beyond our direct control. While we always strive for a seamless transition between our partners and our customers, the volatility of that period created a gap in the service we aim to provide.
We have since significantly refined our partnerships and integrated more robust pricing protections to ensure our customers are better shielded from these external fluctuations.
While we regret that the coordination between third-party costs and your specific order was not handled more efficiently at the time, we appreciate you bringing this to our attention as it has helped us strengthen our current service model.
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.
