testcard.com Opiniones 

Respuesta de testcard.com

11 jun 2026

Hello,

I’m really sorry to hear that your phone isn’t compatible with our app yet.

TestCard is a regulated medical device which relies on the phone camera to provide an accurate result. Because most phone models have different camera types, we need to test them all individually before they can become approved - this process can take some time, but we have a dedicated App team who are working hard to release as many new phone models as possible.

In the meantime, here is our full compatibility list: https://www.testcard.com/supported-devices - if you have access to any of these devices, you'll still be able to take the test. Otherwise, I'd recommend that you contact the retailer you purchased from, and they will be able to look into a full refund for you. As I don't have access to third party systems, we won't be able to process that.

I can keep you notified when our app updates with your device, if you would like this, please contact support@testcard.com and I will add your email to our database.

Please let me know if you have any questions regarding this.

Take care,
Team TestCard

Respuesta de testcard.com

28 may 2026

Hello,

Sorry to hear that you have had an issue with our product, if you could please reach out to support@testcard.com we will be able to help you further.

Many thanks,
Team TestCard

Respuesta de testcard.com

20 may 2026

Hello,

Sorry to hear that you have had an issue with our product, if you could please reach out to support@testcard.com we will be able to help you further.

Many thanks,
Team TestCard

Respuesta de testcard.com

11 may 2026

Hello,

Sorry to hear that you have had an issue with our product, if you could please reach out to support@testcard.com we will be able to help you further.

Many thanks,
Team TestCard

Respuesta de testcard.com

3 abr 2026

Hello,

Sorry to hear that you have had an issue with our product, if you could please reach out to support@testcard.com we will be able to help you further.

Many thanks,
Team TestCard

Respuesta de testcard.com

23 feb 2026

Hello,

Sorry to hear that you have had an issue with our product, if you could please reach out to support@testcard.com we will be able to help you further.

 Many thanks,
Team TestCard

Respuesta de testcard.com

7 ene 2026

Hello,
Sorry to hear that you have had an issue with our product, if you could please reach out to support@testcard.com we will be able to help you further.
Many thanks, Team TestCard

Respuesta de testcard.com

5 ene 2026

Hello,
Sorry to hear that you have had an issue with our product, if you could please reach out to support@testcard.com we will be able to help you further.
Many thanks, Team TestCard

Respuesta de testcard.com

20 oct 2025

I am sorry to hear that you are unable to use our app, here is our full compatibility list: https://www.testcard.com/supported-devices If you have access to any of these devices, you'll still be able to take the test. There are step-by-step instructions within.

If you need any further support please reach out to us: support@testcard.com

Respuesta de testcard.com

19 ago 2025

Hello,
Thank you for submitting a Supported Devices Enquiry.
I can confirm that we are currently fully compatible with the Samsung Galaxy S21. You should be able to download the app and take your test as instructed.
You can find the app using the link for your device below:
Android - https://play.google.com/store/apps/details?id=com.testcard.android.selftest.prod
If you are based in the UK, but have your Apple App Store or Google Play Store set to a non-UK country, you will have to revert to a UK App/Google Play Store before you will be able to download and use the TestCard App. If you need any assistance with this please let me know.
You can find a full list of our compatible devices here: https://www.testcard.com/supported-devices
If you are still having any issues downloading the app, or difficulties with taking the test, please let me know and I'll be happy to help.
Take care,
Team TestCard

Respuesta de testcard.com

6 ago 2025

Hello,

We're really sorry to hear your having trouble with our app. We'd like to make this right - if you could please reach out to us on support@testcard.com.

Take care,
Sam, Team TestCard

Respuesta de testcard.com

9 jul 2025

We're really sorry to hear you're having trouble with the app. We'd like to make this right - if you could reach out to us on support@testcard.com, we will do our best to resolve this for you. Team TestCard.

Respuesta de testcard.com

28 abr 2025

Hello,

I'm sorry to hear that.

TestCard is a regulated medical device which relies on the phone camera to provide an accurate result. Because most phone models have different camera types, we need to test them all individually before they can become approved - this process can take some time, but we have a dedicated App team who are working hard to release as many new phone models as possible.

In the meantime, here is our full compatibility list: https://www.testcard.com/supported-devices - if you have access to any of these devices, you'll still be able to take the test. Otherwise, I'd recommend that you contact the retailer you purchased from, and they will be able to look into a full refund for you. As I don't have access to third party systems, I won't be able to process that here.

If you let us know what device it is that you use, we can keep you notified when our app updates with your device. If you would like this, please respond to support@testcard.com.

Take care,
Sam, Team TestCard

Respuesta de testcard.com

12 ago 2024

Hello,

We are really sorry to hear that our product did not work with the devices you tried, you can see a full list of compatible devices here: https://www.testcard.com/supported-devices or via the QR code on the back of the packaging.

If you have any other queries please do reach out to us at support@testcard.com