Hi, thanks for sharing your feedback. We take this seriously, but I’m a little confused by your experience. According to our testing records, the assigned testers did download the app, so I’m not sure which app or testing campaign you’re referring to.
There are also cases where testers may not be able to access an app because of availability, invitation, country, or other access restrictions. We publish notices about such issues on our website and also communicate important testing-related issues by email.
We also didn’t receive any message from you during the testing period about testers not downloading the app or becoming inactive. If you had contacted us at the time, we would have been happy to investigate and take action.
Could you please contact us with the details of the testing campaign so we can identify exactly what happened? You can reach us here: https://testerbee.com/contact
We’d genuinely like to investigate this and resolve any issue with your campaign.