Thaal Supply Opiniones 

45
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I first heard about thaal supply through tiktok and i thought i would like to support a small business and made a small order- since then i have been using them for all my events, they are highly prof... Ver más

Valorada con 5 estrellas sobre 5

I absolutely loved the display boxes, so classy and pretty. They were easy to assemble and the website offered lovely accessories to add to make them look even better and aesthetic. The quality was... Ver más

Valorada con 5 estrellas sobre 5

Honestly, where do I start… The brothers at Thaal Supply really gave me the best service and experience. Not only were they very attentive to what I needed, but they were patient, resp... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Thank you Thaal Supply for coming through! I desperately needed Thaals and contacted them through instagram, the customer service was 10/10! Quick with responses, I was able to get what I needed and t... Ver más

Información sobre la empresa

  1. Servicio de bodas

Escrito por la empresa

We are a small business dedicated to bringing elegance and sophistication to your celebrations through our exquisite collection of decor and accessories. Our passion for the beauty and artistry found in weddings and celebrations led us to create Thaal Supply, where we share the allure of thaals. We carefully curate a diverse range of thaal materials, each reflecting exceptional quality and craftsmanship. Our commitment to personalisation and customisation ensures that your event receives a unique touch of refinement, making your celebrations truly memorable.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

45 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,3

Todas las opiniones

(45)

7 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Recommend for all thaal boxes speedy…

Recommend for all thaal boxes speedy delivery and great customer service from

10 de noviembre de 2025
Opinión espontánea
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Respuesta de Thaal Supply

Hi Amirah,

Thank you so much for your lovely recommendation! We’re delighted to hear you were happy with the speedy delivery and our customer service. Your support really means a lot to us.

We hope to serve you again soon.

Kind regards,
Thaal Supply

Valorada con 5 estrellas sobre 5

A happy customer

I first heard about this from a friend—thanks to her! I placed several orders, and everything arrived on time. The service was very efficient and fast. No issues at all! Everything was great, and I’m a happy customer. 5 stars! :)

5 de septiembre de 2025
Opinión espontánea
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Respuesta de Thaal Supply

Hi Haffy,

Thank you so much for taking the time to leave such a detailed and lovely review. We’re really pleased to hear everything arrived on time and that you found our service efficient and hassle-free.

It’s especially nice to know you were recommended by a friend — that truly means a lot to us. We really appreciate your support and look forward to serving you again in the future.

Kind regards,
Thaal Supply

Valorada con 5 estrellas sobre 5

The customer service was so fast and…

The customer service was so fast and helpful! So lovely interacting with them and super excited to receive my order

26 de agosto de 2025
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Respuesta de Thaal Supply

Hi Khadija,

Thank you so much for your lovely feedback! We’re really glad you found our customer service fast and helpful, and it’s great to hear you enjoyed interacting with us. We hope you love your order once it arrives.

Thank you again for your support.

Kind regards,
Thaal Supply

Valorada con 5 estrellas sobre 5

Great

Product arrived in the expected condition in the timeframes promised. Happy with the product and service. Thanks

12 de agosto de 2025
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Respuesta de Thaal Supply

Hi Tharin,

Thank you for your feedback! We’re pleased to hear your order arrived as expected and that you were happy with both the product and our service.

We really appreciate your support.

Kind regards,
Thaal Supply

Valorada con 1 estrellas sobre 5

Late delivery and no communication

The order was delayed and won’t come in time and the company decided to only tell me once i asked them if the order would come in time.

1 de julio de 2025
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Respuesta de Thaal Supply

Hi Natasha,

Thank you for your feedback and we’re sorry for the inconvenience caused by the delay and the lack of communication at the time.

We have since been in touch with you and are pleased to confirm that this matter has now been fully resolved. We appreciate your patience while this was sorted.

If there’s anything further we can assist with, please don’t hesitate to contact us directly.

Kind regards,
Thaal Supply

Valorada con 5 estrellas sobre 5

Helpful and good customer service

I needed my order urgently and they it next day tracked via Royal Mail. The service was prompt thank you so much.

17 de junio de 2025
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Respuesta de Thaal Supply

Hi Sidhra,

Thank you so much for your kind review. We’re really glad we were able to help with your urgent order and that the next-day tracked delivery met your expectations.

We truly appreciate your support and hope to serve you again in the future.

Kind regards,
Thaal Supply

Valorada con 2 estrellas sobre 5

No response to emails or issues

Ordered a order for my wedding thaals. Some of the lids of the boxes were missing. Contacted the company via email and have had no contact. Tried to ask if the lids can be sent out as they are missing from the order but no response. Had to order from a different company but unsure if they will arrive on time.

15 de mayo de 2025
Opinión espontánea
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Respuesta de Thaal Supply

Hi Ahmed,

Thank you for your feedback and we’re very sorry for the inconvenience caused at the time, especially with such an important order.

We have since been in contact with you and can confirm that this matter has now been resolved. We appreciate your patience while this was sorted and apologise again for the initial lack of communication.

If you need any further assistance, please don’t hesitate to contact us.

Kind regards,
Thaal Supply

Valorada con 1 estrellas sobre 5

Extremely disappointed

Order #3318 – Extremely Disappointed: Late Dispatch, No Communication, Poor Service

I placed an order with Thaalsupply on 28th April, paying extra for 2-3 day delivery, with the expectation that my parcel would arrive by 1st May at the latest. However, Royal Mail has confirmed that the parcel was only dispatched on 1st May, the day it should have arrived. That alone is disappointing.

I needed this order by 7th May, and now, because of your delay, I’ve had to order the same items elsewhere and pay for next day delivery just to salvage my plans.

To make matters worse, I placed several other orders from different companies on the exact same day, and all of those parcels arrived on time, either 2nd May or 6th May. Thaalsupply is the only one that failed to deliver as promised.

What makes this even more frustrating is the complete lack of communication. I’ve reached out through live chat and email, and I’ve received no response whatsoever. As a paying customer, being ignored after your service falls short is simply unacceptable.

I paid for a premium service that you did not deliver. If you’re offering express shipping, you need to honor it or at the very least, communicate delays clearly. This experience has left me extremely dissatisfied and questioning whether I can trust Thaalsupply again.

6 de mayo de 2025
Opinión espontánea
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Respuesta de Thaal Supply

Dear Anita,

Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your experience with Order #3318. I completely understand your frustration—especially given the importance of your deadline and the added stress caused by the delay.

You are absolutely right to expect timely dispatch, reliable service, and clear communication—particularly when paying for express delivery. We sincerely apologise for not meeting those expectations on this occasion.

The delay in dispatch was an internal oversight, and we take full responsibility for it. We also recognise the serious gap in communication and understand how this compounded your frustration. This is not the level of service we aim to provide, and we are actively reviewing what went wrong to ensure it does not happen again.

Once again, we are genuinely sorry for the inconvenience caused and appreciate you bringing this to our attention

Valorada con 1 estrellas sobre 5

Absolutely ridiculous

Absolutely ridiculous. My order never arrived, this is not even the worst part. As it never arrived on time, I had to put an order through for next day delivery at amazon.
2 weeks after my event had past, it still did not arrive. Thaal Supply never took the intiative to update me with this, I then wrote an email for them to say it had got lost via Royal Mail. An absolute joke, DO NOT RECOMMEND!!!

Had I not sent this email, I highly doubt I would have heard anything back from at all regarding my order — let alone been offered a refund.

It is extremely disappointing that a customer has to chase for an update on an order that was placed weeks ago, especially when they were fully aware it had not been delivered. The lack of communication and accountability on their part is appalling.

15 de abril de 2025
Opinión espontánea
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Respuesta de Thaal Supply

Dear Hanifa,

We’re truly sorry to hear about your experience and completely understand your frustration, especially with the timing of your event. This is not the level of service we aim to provide.

Unfortunately, we are not notified by Royal Mail when a parcel goes missing or is delayed. In cases like yours, we only become aware when a customer reaches out to us, which we understand can be incredibly frustrating. We fully agree that it shouldn’t have been your responsibility to chase this up.

We’ve already processed your refund, but we sincerely apologise for the lack of communication and the inconvenience caused. We’re currently reviewing our processes to ensure better handling of such situations going forward, including quicker follow-ups when orders haven’t been marked as delivered in expected timeframes.

Thank you for your feedback—it helps us grow and improve. If there’s anything further we can do, please don’t hesitate to get in touch.

Warm regards,
The Thaal Supply Team

Valorada con 5 estrellas sobre 5

10/10 recommend

I absolutely loved the display boxes, so classy and pretty. They were easy to assemble and the website offered lovely accessories to add to make them look even better and aesthetic. The quality was great and offered different colours and sizes. Very versatile. I would highly recommend for any occasion. It’s a 10/10 from me :)

24 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service

Great communication and super fast delivery even at a very busy time of the year. I did not expect such fast delivery and great service. Thakyou

24 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing!

Thank you Thaal Supply for coming through! I desperately needed Thaals and contacted them through instagram, the customer service was 10/10! Quick with responses, I was able to get what I needed and the quality is fantastic! You saved the day! Will definitely order again and they are very reliable! Thank you.

18 de diciembre de 2024
Opinión espontánea

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