The Gift Project Opiniones 

30
TrustScore: 4 sobre 5

3,8

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Bad quality of product. Size/fitting is not good. Also beside shipping costs you have to pay an additional amount for customs. They do not inform you beforehand. Or respond to e-mail.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I ordered a gift from the shop for father's day and there was a bit of a hiccup along the way. I reached out to the customer service team and Tim went above and beyond to solve my issue within 24 ho... Ver más

Valorada con 5 estrellas sobre 5

As an addition to a gift hamper for a colleague who was leaving, I began to panic when my order hadn't arrived. I emailed to see if I could have an eta, and it unfortunately looked like the order had... Ver más

Valorada con 5 estrellas sobre 5

The Gift Project were able to chase my delivery with the courier concerned, and it was finally delivered to me on 12.10.25. The Gift Project are a great retailer and the Christmas sack is really go... Ver más

Información sobre la empresa

  1. Tienda de ropa
  2. Tienda de ropa infantil
  3. Tienda de camisetas personalizadas
  4. Tienda de regalos

Escrito por la empresa

The Gift Project is a family-run business with a big love for meaningful, personalised gifts. Every order is made with care, and wherever possible, we work with other small local creators to bring unique designs and products to life. From custom clothing to thoughtful keepsakes, we focus on quality, creativity and making every gift feel personal. As a family team, we pride ourselves on friendly customer service, attention to detail, and supporting our local creative community. Whether it’s for a birthday, Christmas, Father’s Day or just because – we’re here to help you give gifts that are made with heart.


Información de contacto

3,8

Muy bueno

TrustScore: 4 sobre 5

30 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 50% de las opiniones negativas

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3,8

Todas las opiniones

(30)

19 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I ordered a gift from the shop for father's day

I ordered a gift from the shop for father's day and there was a bit of a hiccup along the way. I reached out to the customer service team and Tim went above and beyond to solve my issue within 24 hours!!! Thank you so much, Tim!
The t-shirt and the bodysuit I got were way better quality than the ones offered by similar shops, they washed well and kept their shape. My partner will love his gift!
I will be definitely coming back for more! Thank you so much!

17 de junio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Bad quality of product

Bad quality of product. Size/fitting is not good. Also beside shipping costs you have to pay an additional amount for customs. They do not inform you beforehand. Or respond to e-mail.

12 de junio de 2026
Opinión espontánea
Logotipo de The Gift Project

Respuesta de The Gift Project

Hi Myrthe - unfortunately we have had no emails from you or social media messages - if there is any issue with the item please email us direct so we can help you with this :)

We are UK based so customs are payable for any items sent out of the UK depending on the country they are going to. This is fully explained on our delivery page.

Valorada con 5 estrellas sobre 5

Amazing

Amazing products & customer service. Would recommend this company & will definitely buy again.

24 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

How businesses should be run! Melissa the hero! 100% recommend.

WOW! Never have I met a friendlier and more pro active customer service team, special thanks to Melissa!!!

It was my fault, I had ordered the wrong coloured T-shirt in error and Melissa arranged immediately for a replacement to be sent to me in time for Christmas!

I was bowled over by their trust and kindness, also - their products are affordable and not expensive marked up products - quality is superb!

I will 200% be recommending this company to others for any gift ideas! I’ll certainly be back!

Merry Christmas to all, esp Melissa at The Gift Project and thank you for saving the day!

P. S;

The one/two star reviews have got to be absolutely fake! There’s no way. Keyboard warriors is all.

12 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I ordered a Christmas sweatshirt but…

I ordered a Christmas sweatshirt but unfortunately ordered the wrong size. When I contacted the company, I got an email from Melissa to say that I can return the item and on receipt, they will send me a bigger size. I then decided to keep the item but today I got a delivery of a bigger item. I then contacted the company to ask for an invoice to pay for the additional sweatshirt as I hadn’t returned the smaller one. Melissa emailed me to thank me for my honesty and told me not to worry about it and to keep the second sweatshirt for free. Not something you get these days! Thank you, Melissa. You have made my Christmas! ❤️

22 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Super happy with customer services

As an addition to a gift hamper for a colleague who was leaving, I began to panic when my order hadn't arrived. I emailed to see if I could have an eta, and it unfortunately looked like the order had been shipped and lost in transit! Thankfully, Melissa from customer services was able to send out a replacement,m and it arrived within a couple of days. Really pleased with the printing quality, and can't wait to see my colleagues face when she opens a gift with pictures of her pigs on 🐷🐷🐷.

22 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic customer service!!

I bought two T-shirts for Christmas but when they came one was too small. I should have checked the size on their website but I just assumed it would fit as this is the size I usually order. I spoke to Melissa who very kindly sent me a replacement that would get here before Christmas as that’s what I bought it for. Fantastic customer service went above and beyond to help!!

22 de diciembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible company

Do not use this company, their customer service, returns process and excuses are like their products, substandard! Still waiting for a refund which I will never see! Stay well away

21 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

The Gift Project were able to chase my…

The Gift Project were able to chase my delivery with the courier concerned, and it was finally delivered to me on 12.10.25.

The Gift Project are a great retailer and the Christmas sack is really good quality - just a shame they are let down by the courier, despite the courier having changed its' business name in recent times to move away from its' negative past.

12 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Personalised Santa Paws gift sack

I ordered the personalised Santa paws sack for our dog Sunny. I’m so pleased with it, the print of Sunny and the overall quality is excellent and I’ll definitely be buying more for other family pets in the future. It was posted quickly, packaged well and I have no complaints whatsoever! 10/10

1 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service

Great service . The Xmas dog bag is perfect - couldn’t wish for a better service - thank you !

2 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely beautiful

Absolutely beautiful. Love it! Great quality material, photo perfect. Great service and delivery. Very happy. Can’t wait to fill it up for my little puppy now 😁

2 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I love the sack we have bought

I love the sack we have bought. It's really well made and the photo looks great. It was also a really good price and arrived quickly. Thank you 😊

28 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Cute

I was initially dubious due to the bad reviews that Id noticed after ordering. However, I am pleasantly surprised. Arrived yesterday (25th October) after ordering on 11th October. Cute little Christmas sack

25 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

What a fabulous company!

What a fabulous company, found via a social media advert (that I usually moan about!!)
Ordered a personalised christmas gifts sack and dog treats that exceeded my expectations! Made very well and good wearing material that can be used for years and years.
OK, so there was an error made by Royal Mail but The Gift Company went above and beyond, with particular reference to Tim and his excellent customer service skills. I wouldn’t hesitate in recommending The Gift Project and will absolutely use them again A+++++

18 de octubre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Very poor customer service.

Ordered for Father's Day. Incorrect item was received. Asked to return item with full refund on post snd packaging and return postage. This was agreed as they claimed they did not receive the proof of postage which had been enclosed with the returned items.
Very poor customer service.

17 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service

I somehow managed to order the wrong item and then either deleted or didn’t receive the order confirmation email. I emailed the company and they confirmed my order number, and how to return the incorrect item and ask for the item I intended to order. I followed the instructions on Monday and received the item I intended to order on Friday. The error was all mine, and the brilliant customer service was all theirs

11 de julio de 2025
Opinión espontánea

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