They lack the ability to ship any items…
They lack the ability to ship any items on time. False promises regarding delivery dates and times on everything from monthly subscriptions to pre-order items. They think that #transparency in emails regarding their items being consistently delayed means they can just send email after email pushing back promised items for 5 months (The A Touch of Darkness pre-order) and that it is excusable.
They blame their company partners for all issues and delays, their items including limited edition books, consistently come damaged or with misprint errors and they never take responsibility, such as with the Crave pre-orders.
Supposedly they are always behind in shipping things because their fulfillment team is small and does not complete more than one project at a time, and they don't ship monthly boxes out of order, so their subscribers are receiving March 2022 boxes at the end of May 2022, which leaves, April, May, and June pushed back with an additional three pre-orders still pending fulfillment. One pre-order was originally promised for May, then "end of May 🥰" and now supposedly some time in June. They delete all comments from their FB consumers that mention any of these issues to prospective or new buyers.
I unsubscribed in January, and want the last item I ordered from them to deliver so I never have to think about this horrible company again.
31 de mayo de 2022
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