The Bridge | Watch Straps Opiniones 

182
•
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great website, easy ordering, good delivery, awesome product AND good service… So I ordered three straps, two came and were perfect, love them. One wasn’t quite right (wrong colour adapters). Mistakes... Ver más

Valorada con 5 estrellas sobre 5

The Helm is the fifth band I've bought from The Bridge, and it may be my favorite. I wore it every day during a recent international trip, in and out of the water and through plenty of heat, and it st... Ver más

Valorada con 5 estrellas sobre 5

Sarah and the staff have been great in making my experience with ordering watch straps from the Bridge an enjoyable one. I needed to exchange some straps and they were very responsive in performing t... Ver más

Valorada con 5 estrellas sobre 5

I purchased three straps from these guys. Shipping from the UK to the USA and unfortunately when the package arrived was broken and empty. Clearly either Royal Mail or USPS lost the merchandise and de... Ver más

Información sobre la empresa

  1. Fabricante de relojes

Escrito por la empresa

We specialise in premium Apple Watch straps. From high grade silicone to Italian calfskin leather. We are obsessed with quality materials and versatile designs, allowing you to look good from the court, to the clubhouse.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

182 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 80% de las opiniones negativas

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4,5

Todas las opiniones

(182)

75 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Fantastic customer service

Bought a watch strap as a birthday gift for my brother. The strap did not quite fit the watch right so I reached out the the customer support team. The customer support team was super friendly and replaced with a different watch strap (that fits perfectly!) for no charge.

27 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I ordered two watch straps

I ordered two watch straps , I was a bit apprehensive as I wasn’t sure about the quality I would be getting. I can honestly say I wouldn’t order another strap from anywhere else! 10/10 it’s perfect for me as I work in construction and they’re easy to maintain and clean.

21 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant warranty service

Brilliant service. Have had the Henley strap for 18 months which sadly broke but customer service was amazing in replacing it under warranty. Had a replacement at my door within 2 days!

23 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

High-quality watch strap.

At last, a watch strap for my Apple Watch of the same high quality as the watch itself. Thank you The Bridge - great strap, great service, great price.

13 de julio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Shocking returns customer service! - Is it a scam??

I have purchased 3 watch straps for my iwatch. They were on an offer 3 for 2. 2 of the designs/quality did not justify the cost. I am in the process of trying to return the other 2 (they have not even been opened). The company is making the process of returning very difficult even when they have a returns policy in place. 4 days in and they still have not provided instructions of how to return. They have not given me a telephone number or the complaints procedure despite asking and they have asked twice for a reason for returning before allowing me to. The only option they have given is to return all 3. Do not buy from this company! They are scammers trying to get me to keep the 3 straps!

13 de julio de 2026
Opinión espontánea
Logotipo de The Bridge | Watch Straps

Respuesta de The Bridge | Watch Straps

Hi Karen! Firstly I’d like to apologise - this simply isn’t good enough. I don’t know what broke down in our usual process but I will be looking into this. As for now, you should receive an email from us with a proper solution. We will get this fixed for you. Once again, apologies that this has been the experience so far. We rarely ever get complaints about our returns policy, so something must have gone wrong in communicating this with you. Leave it with me.

Kind regards,
Oliver

Valorada con 5 estrellas sobre 5

Sara promptly responded to a concern …

Sara promptly responded to a concern with my favorite band quickly offering a perfect solution with genuine sincerity and prompt efficient communication and service. I am truly impressed. They stand behind unit brand and that will keep me a customer for many years. Great work Sara! Great product for the Bridge

25 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service experience

I've bought a number of straps from the Bridge and have always loved their products. Unfortunately there was an issue with one of the straps recently purchased so contacted their customer service. Their response was fantastic. Dealt with the issue promptly and professionally. Dispatched a replacement within days and followed up to check it had arrived and that I was happy.

22 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Warranty Honored

I purchased a watch band several months ago. Unfortunately, the clasp tore from the band. I contacted Sarah with customer service and she explained The Bridge would honor their warranty and just shipped a replacement band at no additional cost to me. She was courteous and prompt to respond to my inquiry. Thank you for a pleasant experience; I even ordered 2 additional bands.

23 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very Happy Customer

What a great watch straps -- I've bought 5 so far!!!
.....and customer service has been great - quick to respond and answered all my questions. Would highly recommend this company!

15 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Strap, Better Customer Service

Strap shipped super quickly and was exactly as I expected. However the strap arrived with a slight imperfection and I reached out to customer service. They immediately made things right and were super prompt and communicative throughout the process. Really impressed and would buy another strap from here again.

16 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I'm a big fan of both the quality…

I'm a big fan of both the quality product and the company. I have multiple bands and have had an opportunty to deal with customer service a few times. They do a great job and have always been able to resolve my minor issues. I recommend them HIGHLY!

12 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great product, top notch customer service!

I was mostly impressed by the responsiveness of their customer service! They shipped the wrong size for my Apple Watch Ultra, but immediately fixed the problem by shipping the right one!
And I wanted to order the Grand Prix band which wasn’t available at the time of my order, so they shipped it as a replacement when it became available at no extra cost.
My new wrist band looks great! It’s narrower than I thought it would be, but it makes it more elegant that way. I was worried about the length of it because I have a small wrist (18cm), but the last hole fits perfectly. I recommend this brand!

7 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service, quality and choice.

Excellent watch straps for Apple Watch wearers, and the quality of the straps are superb. Fast postage, very nice storage boxes and a lot of choice of what strap you want.

All round, first class.

5 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing Customer Service

I am relatively new to Bridge Watch straps, and I have found the quality and construction to be the best I have seen.

I recently had an issue with a band and reached out to Customer Service. Sarah was amazing! I explained my concern, and she immediately was able to resolve my issue efficiently, with care, and top-level communication. I am a Bridge lifer!

Thank You!

27 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Incredible service

After sharing that I had an issue with the in in the watch band, The Bridge responded almost immediately, asked to show them the issue and then sent a replacement band immediately. They just win a customer for life with the service combined with Hugh quality product. I’d pay more just knowing theee two things.

10 de abril de 2026
Opinión espontánea

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