The Bridge | Watch Straps Opiniones 

185
•
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great website, easy ordering, good delivery, awesome product AND good service… So I ordered three straps, two came and were perfect, love them. One wasn’t quite right (wrong colour adapters). Mistakes... Ver más

Valorada con 5 estrellas sobre 5

The Helm is the fifth band I've bought from The Bridge, and it may be my favorite. I wore it every day during a recent international trip, in and out of the water and through plenty of heat, and it st... Ver más

Valorada con 5 estrellas sobre 5

LOVE these bands for my Apple Ultra4! Fit and finish are excellent. This is exactly the elegant and elevated look I have been searching for. And more importantly, my wife loves them…BONUS!

Valorada con 5 estrellas sobre 5

Upon first opening the box the color just pops. Sometimes you see something advertised and when you order it you get surprised that it isn’t what was shown. Not this strap! Beautiful color and the fi... Ver más

Información sobre la empresa

  1. Fabricante de relojes

Escrito por la empresa

We specialise in premium Apple Watch straps. From high grade silicone to Italian calfskin leather. We are obsessed with quality materials and versatile designs, allowing you to look good from the court, to the clubhouse.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

185 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

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Ha contestado el 80% de las opiniones negativas

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4,5

Todas las opiniones

(185)

78 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Customer service responded quickly when…

Customer service responded quickly when I received an Apple Watch strap that did not include the lugs needed to attach the strap to my watch. They quickly sent out a replacement and included an extra strap as compensation for my trouble. Everyone makes mistakes but not all work hard to rectify them to the satisfaction of the customer.

28 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Henley Band

Very nice product and great customer service. Worth the purchase. Highly recommended.

27 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Love the product

Delivery was a bit delayed but the way they dealt with that was excellent and very personal

Love the product

20 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Awesome products and service.

Great selection of products. I ordered 3 straps but wanted to order many more. Customer service was great and they followed up immediately on questions. Wonderful company to deal with.

18 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Customer Service 2nd to None!!

I had a slight issue with the strap and the customer service department worked with me to fully rectify my concern. Can't speak highly enough about their service!

18 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing customer service

Amazing customer service.
I had to change my delivering address and they jumped in it. The reason I was so surprised is because it was an Instagram purchase.

17 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Customer Service very good at responding to issues

I have bought several watch straps from Bridge which I have been super happy with. That said I have had a couple of issues with parts failing. Where they have excelled themselves is sorting the issues quickly and efficiently. The customer services team have super been responsive.

I would have no hesitation in adding more straps to my small collection.

15 de noviembre de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

Out of stock so been refunded

Edited 18/10: unfortunately the product I ordered proved to be out of stock. I have been kindly refunded. Customer service response is via email so took a little longer than I would have liked to identify and remediate the issue but in the end all sorted.

9 de octubre de 2024
Opinión espontánea
Logotipo de The Bridge | Watch Straps

Respuesta de The Bridge | Watch Straps

Hi Ted, sincere apologies for this. This is certainly not the experience we are striving for! We have privately requested more information from you to identify your order better and ensure we get this fixed asap. Thank you for your patience and understanding.

Valorada con 1 estrellas sobre 5

Ordered a strap but is not right for my…

Ordered a strap but is not right for my watch, I have tried e mail to organise a return but no response. No contact numbers to call and speak to anyone. Hopefully this will prompt a response! Got a reply to say sorry but no follow up to arrange return will have to contact card company to get a refund. I have e mailed you with details for the return and refund

1 de octubre de 2024
Opinión espontánea
Logotipo de The Bridge | Watch Straps

Respuesta de The Bridge | Watch Straps

Dear Martin,

Thank you for your review. We’re sorry to hear that the strap you ordered isn’t the right fit and that you’ve had trouble reaching us. This is not the level of service we strive to provide.

Please know that we’ll be in touch with you shortly to organize the return and make this right. We truly appreciate your patience and understanding as we work to improve our communication process.

Thank you for bringing this to our attention, and we look forward to resolving this for you soon.

Edit 15/10: Martin, we requested details from you via Trustpilot so that we can contact you. This is done via a Trustpilot request and not a direct message. We have not had anything back from you. So we cannot contact you. Please send us your email and order number.

Best regards,
The Bridge

Valorada con 5 estrellas sobre 5

AMAZING CUSTOMER SERVICE!

AMAZING CUSTOMER SERVICE!
My strap arrived here in the US with a flaw. I contacted The Bridge and they told me to return it for a replacement band. In a week or two I received a new band that is flawless. They refunded me my shipping costs to return the strap. The best part was the IMMEDIATE and polite response via email that kept me reassured that they were taking care of me as a customer. You can trust this company. Well done Bridge!

29 de septiembre de 2024
Opinión espontánea

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