The Cabinet Shop Opiniones 

20
TrustScore: 4 sobre 5

3,8

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

It’s been such poor service, I kept writing to say I haven’t received the cabinet after paying in full, I already approved and they kept responding to tell me to ‘log in’ and approve without sendi... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Had a really good experience with this shop. Louis was super helpful throughout and when I asked if they could speed things up, they expedited the whole process for me, really kind of them to go out... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

After a lot of searching and emails to various companies to get a custom made shelving unit for an alcove coffee station, and not having any success. I came across The Cabinet Shop. Originally sent... Ver más

Valorada con 5 estrellas sobre 5

I needed to design my bookcase myself but lacked the know how and skill to make it. The cabinet shop does this perfectly. They were very responsive to my several alterations and then delivered exactly... Ver más

Información sobre la empresa

  1. Tienda de muebles
  2. Ebanista
  3. Tienda de armarios
  4. Proveedor de muebles a medida
  5. Fábrica de muebles

Escrito por la empresa

The Cabinet Shop designs and manufactures bespoke cabinetry and made-to-measure storage solutions, delivered across the UK. We specialise in custom bookcases, wardrobes, alcove cabinets and fitted furniture, all tailored precisely to your space and built to order in our workshop. Our aim is to combine the quality and precision of traditional craftsmanship with the clarity and convenience of a modern online experience. Through our intuitive configurator, customers can customise dimensions, finishes and internal layouts to suit their home, with transparent pricing and no showroom pressure. Every cabinet is precision-cut, carefully prepared and delivered flat-pack with clear assembly guidance, allowing you to achieve a fitted look without the inflated costs often associated with fully installed furniture. We focus on thoughtful design, refined finishes and reliable manufacturing processes to ensure consistency and accuracy from order through to delivery. As a growing UK manufacturer, we are continuously improving our systems, products and service to create storage that fits beautifully, functions effortlessly and feels built around the customer. Whether you are optimising an alcove, upgrading a bedroom or creating a full wall of shelving, The Cabinet Shop exists to make bespoke storage more accessible, more considered and more dependable.


Información de contacto

3,8

Muy bueno

TrustScore: 4 sobre 5

20 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,8

Todas las opiniones

(20)

8 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

It’s been such poor service

It’s been such poor service, I kept writing to say I haven’t received the cabinet after paying in full, I already approved and they kept responding to tell me to ‘log in’ and approve without sending the link and then from nowhere sent me a refund for 32£ less than I originally paid for the cabinet
What horrendous service .is this a scam ? And a total waste of ver 5 months time !

23 de junio de 2026
Opinión espontánea
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Respuesta de The Cabinet Shop

We are sorry that you feel disappointed with your experience.

As a fully bespoke manufacturer, every order must go through our approval process before production begins. This system is in place to protect both our customers and to ensure that the final design, dimensions, and specifications are correct before any manufacturing work commences.

Despite numerous emails and telephone calls over several months, we were unfortunately unable to obtain the required approval in the correct format, meaning we could not proceed with manufacturing your cabinet. Without this approval, we cannot begin production.

Although our terms and conditions state that bespoke orders are non-refundable once work has commenced, we made an exception in this case and issued a refund. A small amount was retained to cover the administrative work, design preparation, and time invested throughout the order process.

We appreciate that this outcome was frustrating for you, and we regret that we were unable to complete your order. However, we categorically reject any suggestion that this was a scam. Throughout the process, we remained in regular contact and worked to resolve the issue while adhering to the procedures that protect all of our customers.

Valorada con 5 estrellas sobre 5

Fantastic experience from start to finish

Had a really good experience with this shop. Louis was super helpful throughout and when I asked if they could speed things up, they expedited the whole process for me, really kind of them to go out of their way like that. Delivery was great and the quality is outstanding.
Can't recommend them enough. Will definitely be ordering again and I've already been telling people about them!

15 de junio de 2026
Opinión espontánea
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Respuesta de The Cabinet Shop

Thank you so much for your wonderful review! We're delighted to hear you had such a great experience with us.

Louis will be thrilled to know his help made a difference, and we're so pleased we could expedite your order when you needed it. It's fantastic to hear that you're happy with both the delivery and the quality of your purchase.

Your recommendation means the world to us, and we truly appreciate you telling others about us. We look forward to welcoming you back for your next order!

Valorada con 5 estrellas sobre 5

Fantastic service and quality

After a lot of searching and emails to various companies to get a custom made shelving unit for an alcove coffee station, and not having any success. I came across The Cabinet Shop. Originally sent an email with dimensions and a rough description of what we wanted. The response was very quick and helpful with a link to a similar unit. With this sample unit sent through the link provided I was able to adapt it , by adding shelves, dividers and changing the dimensions etc etc. After a couple of emails to confirm sizes with sketches/diagrams to confirm everything was as expected. (Within this time we were still able to make changes should we have wanted/needed to) The order was then confirmed, paid for and manufacturing then starts. The order took possible 5 weeks from this point to delivery.
Once received, the unit was assembled by us with clear instructions and all fixings provided. It is very well made, very heavy and very sturdy.
The price was very reasonable and would not hesitate to order further products from The cabinet Shop.

21 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I needed to design my bookcase myself…

I needed to design my bookcase myself but lacked the know how and skill to make it. The cabinet shop does this perfectly. They were very responsive to my several alterations and then delivered exactly what I needed. Even with paint and a bit of fiddling it saved me a lot of money on hand fitted shelving by the usual big boys but still allowed me to design it. Very satisfied with both product and price. I would use them again.

12 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent quality product

Excellent quality product. Really helpful to deal with. Very pleased - we ordered a large bookcase with cupboards underneath and it looks really good.

9 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible service and product

I paid £150 for 5 small pieces of unpainted MDF and a bunch of screws. I had to wait 6 weeks for delivery too. What's worse is that the door didn't fit and I was told that was normal. They'd send a replacement but I needed to pay for delivery. Terrible customer service and vague small print. Instructions we also generic and poorly printed.

13 de noviembre de 2025
Opinión espontánea
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Respuesta de The Cabinet Shop

We're sorry to hear that you were disappointed with your experience.

Before manufacturing your order, we worked through our full design and approval process with you, including providing detailed CAD drawings for review. Production only began once those drawings had been approved.

Regarding the door, the fit you experienced is normal for this type of concealed hinge and is consistent with the approved design. Even so, as a gesture of goodwill, we offered to manufacture a replacement door with an alternative hinge specification at no cost to you. The only charge was the delivery cost for the replacement.

We also appreciate your comments regarding the instructions and packaging, and we'll take this feedback into account as we continue to improve our products and documentation.

While we're disappointed that we couldn't meet your expectations, we do wish you all the best with your project.

Valorada con 1 estrellas sobre 5

Avoid at all costs

Avoid at all costs. I recently purchased a large dresser from the cabinet shop. ( I had purchased once before)
Firstly there are no instructions how to assemble.
They have changed their fittings and the quality is not the same. In order to save on 2 pieces of mdf instead of splitting into 3 sections it was 1 large piece. This meant the shelf fittings were not the same and so piecing it to gether was like solving a Rubix cube.

These shelves all needed to be fitted in order to build the unit. All adding to the weight needing lifted

The doors were un attachable and are now in the bin

1300 for what is now a giant mdf bookcase. If you are thinking of buying don’t bother go to ikea save yourself half the cost and all the mental anguish of trying to instal. There are so many ikea hacks and compared to building this unit they would be a doddle. Plus ikea give you the bonus of assembly instructions.

By the way I still have to paint my mdf bookcase

10 de noviembre de 2025
Opinión espontánea
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Respuesta de The Cabinet Shop

Thank you for your feedback. We're genuinely sorry to hear that your experience didn't meet your expectations.

We were surprised to read your comments, particularly as you have purchased from us previously and our furniture has always required the same extensive approval process before manufacture. Every customer receives detailed plans for approval, along with comprehensive assembly guides included with their order. We also provide live chat and direct support throughout the assembly process, and we're always happy to offer advice if any stage proves challenging.

While our fittings have evolved over time as we've continued to improve our products, our commitment to quality has not. It's disappointing to hear that you chose not to contact us during assembly, as we're confident we could have helped resolve the issues you encountered, including the door installation.

Comparing our bespoke furniture to flat-pack alternatives such as IKEA is, of course, your opinion, but our products are designed and manufactured to a very different specification, using higher-quality materials and construction methods. We also pride ourselves on providing first-class customer service, and it's a shame you didn't make use of the support that was readily available.

If you'd still like assistance with your furniture, we'd be more than happy to help. Our team remains available to offer guidance and ensure your cabinet is assembled and functioning as intended.

Valorada con 5 estrellas sobre 5

I have never been more impressed

I have never been more impressed with the care that went into the packing of the unit I ordered from this company to ensure it’s safe and undamaged delivery.

One can add to this the exemplary quality of materials and the precision with which the individual panels were prepared according to my specifications,

As yet I have not assembled the unit but if it is the wrong size it will only be my fault.

I would have no hesitation in choosing this company over and over again should the need arise.

16 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Outstanding quality and service

From the ordering to the details provided to insure our cabinet was correct before the production has been outstanding. The delivery and the way it was packaged to the detailed instructions and each piece being labelled is more than we expected. Cabinet went together perfectly now I just have to paint. Will certainly be buying more items in the future.

14 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Deluxe self-assembly

Able to design a cupboard to fit perfectly into an awkwardly shallow space - very happy. Double doors always a self-assembly challenge but the precision of the parts here and quality of the hinges made aligning them actually easy.

16 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

One of the good ones...

Really impressed with this company. Really easy website to provide options, drawings were provided in advance, and regular updates along the way at every stage. Final doors were of excellent quality, and exactly as specified.
Wouldn't hesitate to order from them again.

1 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Bespoke cabinets and bookshelves

We are so pleased with our bespoke cabinets and bookshelves. Working with Louis to perfect the design was easy and efficient - the design process was extremely thorough and we were asked to double check all measurements and aspect of the design on several occasions.

Customer service was great during and after - delivery was great - delivered to a room of our choice and the instructions for building were easy to follow. We had a couple of issues where the feet were missing and a hole hadn’t been cut but after reaching out we were sent the feet which arrived next day and found a solution to the missing hole.

Really pleased with the finished product and they were easy enough to sand, prime and paint. They look fantastic - much cheaper than bespoke carpentry yet still bespoke!

10 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

TV unit


We were looking for a TV unit tall enough to cover a high wall-mounted plug socket. After scouring the internet, we found very few options that met our size requirements—until we discovered The Cabinet Shop. Their products are highly customizable and finished to an exceptional standard, and we couldn't be more pleased with our TV unit. Despite being a bespoke piece, it was reasonably priced. The only downside was that the assembly instructions were a bit sparse, but they do offer phone support if you need help. Overall, I highly recommend this company.

26 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Bookcase looks like it was built by a carpenter (but it wasn't)

Even this DIY failure managed to assemble the bookcase within 5 hours of receiving the packages - including numerous cooling off stops in the current hot weather! Parts well labelled with peel-off labels, and holes & mortises accurate to the mm (and so was the rest of it). Company says their online assembly guide is generic, and it is. So you have to think carefully as you proceed but nothing seemed to be taken for granted and the one question I asked by phone was answered promptly. The made-to-measure bookcase is exactly what I was looking for.

1 de agosto de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Ordered two corner bookcases

Ordered two corner bookcases. They didn’t put in cutaways so they would fit around the skirting board so the had to resend amended pieces. When putting them together there was a major design flaw in that the tenons would not fit as the that part of the shelving was already in place . I was advised to just saw it off and ‘it will be fine’. Precision engineering indeed. But in other respects it was too precise. Measured in the factory to such minuscule tolerances that a skim of paint made it very tricky to fit. And of course I was advised to paint it first, also resulting in painting large portions that were not seen. Minimal fitting instructions, incorrect labelling of parts and not enough connectors being sent.Disappointing doesn’t adequately cover it.if you need something like this, choose a local carpenter and boost your local economy. Steer clear of these guys

23 de febrero de 2024
Opinión espontánea
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Respuesta de The Cabinet Shop

Thank you for your feedback. We're sorry that, despite our efforts, we weren't able to meet your expectations.

To clarify a few points for anyone reading this review:

The skirting board cut-outs were initially omitted in error, and as soon as this was brought to our attention we offered to manufacture and supply replacement plinth sections at no cost. However, you advised that you would modify the existing parts yourself and declined the replacements. We were therefore disappointed to see this later presented as an unresolved issue, particularly as we had already offered a solution.

Our furniture is manufactured to very tight tolerances by design. While this can make assembly snug—particularly after painting—it is essential to achieve the precise fit and finished appearance our products are known for. Looser tolerances would inevitably result in gaps and a poorer-quality finish.

Our painting guide also clearly advises customers not to paint the mating joints, as paint build-up can make assembly more difficult. We also recommend painting all faces of each panel, including those not normally visible, as this helps balance moisture absorption and reduces the risk of the timber warping over time.

Throughout the process, our team responded to your queries, offered replacement parts, and provided guidance to help with the installation. We're disappointed that, despite these efforts, we were unable to achieve a satisfactory outcome for you.

We take all feedback seriously and will continue to review our instructions and packaging where improvements can be made. We wish you all the best with your project.

Valorada con 5 estrellas sobre 5

These guys are amazing

These guys are amazing. I drew a complicated triple cabinet with a false back and top cut-out for a big TV on a riser stand, with various cable holes and shelves. It was designed and manufactured perfectly and I am amazed at the quality. Big thanks to Louis and Lewis.

30 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

⭐⭐⭐⭐⭐ Five Stars

⭐⭐⭐⭐⭐ Five Stars

I am thrilled to share my wonderful experience with The Cabinet Shop. When I encountered an issue with my chest of drawers, their team was incredibly helpful and efficient in resolving the problem. I highly recommend their services to anyone in need of exquisite craftsmanship and exceptional customer support. Thank you for going above and beyond my expectations (special shout out to Lewis who has been fantastic!

1 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Couldnt be better.

It is a sad to see that the vast majority of companies out there don't come anywhere close to these guys and at a fair price to boot. Where others skimp, they focus on getting the basics right and it really shows. They use superior materials for their furniture, they have a great design team who work with you to get things exactly right, the packaging and delivery is far beyond what I've seen from other companies and when something goes wrong, they sort it out.

I just wish other companies were this good. We will certainly be returning in future and I look forward to it.

5 de julio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

A stunning dresser.

I would highly recommend the cabinet shop the dresser that I ordered was first class they helped me all the way from measurement to finalizing the project. they made the flat pack so easy to assemble with there modern techniques. thank you mark, will and the team I will highly recommend them to my friends and colleagues

27 de septiembre de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Ordered bespoke solid oak got veneer!

Ordered and paid for (in full) bespoke solid oak, they delivered veneer. Got money back from the bank and Cabinet Shop was supposed to be collecting units. Whilst awaiting their collection as agreed, The Cabinet Shop tried to claim the full price from the bank! They didn't collect the units, the bank didn't pay them and we ended up scraping the units! Shame I can't give negative stars!

8 de febrero de 2021
Opinión espontánea

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