The Caravan Company 

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I unfortunately bought the Caravan Company to the BBC's attention as I'd been left high and dry by them, if you get chance, have a listen to the BBC 3CR investigation into their trading practices/mode... Ver más

Valorada con 5 estrellas sobre 5

Fab experience, we only came in last week for a look and today took delivery of our new caravan.We are so pleased with it, no hard sell just helpful hints and tips and friendly advice. Thank you Mark... Ver más

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Valorada con 5 estrellas sobre 5

Just sold my caravan to the Caravan Company, having to 'retire' due to age! Andrew gave me absolutely excellent advice and help, initially over the phone, and then at their Northampton centre. the wh... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Another new purchase from these guys & very happy with the new caravan. Part ex & collection day was very efficient as usual, even a few extras thrown in too. Thanks Andrew & Matt, great customer... Ver más

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Información sobre la empresa

  1. Concesionario de vehículos recreativos
  2. Taller de reparación de vehículos recreativos
  3. Tienda de insumos para vehículos recreativos

Información proporcionada por diversas fuentes externas

The Caravan Company are the UK's leading supplier of used touring caravans, offering the biggest selection of used caravans for sale in the UK. With over 250 second hand used caravans always in stock at unbeatable value for money prices. We have al...


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Valorada con 5 estrellas sobre 5

Top Notch Service

We recently bought our first caravan from The Caravan Company and they have been excellent from the very start. They have a vast amount of stock for you to look around and chose from. We dealt with Rhys who was absolutely fantastic, couldn’t do enough and wanted to get everything just right for us. He was professional, down to earth and honest. What a great experience, so much so, we have recommended them to our friends. See you in a few years for the next one!

7 de mayo de 2022
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Thanks Jack, Rhys is a valued member of the team and I'll make sure I share your comments with him directly. Thanks again, Matt

Valorada con 5 estrellas sobre 5

Due to personal circumstances we had to…

Due to personal circumstances we had to sell our caravan. From the minuet I spoke to Andy he made it easy for us. He paid what he said he would, he was friendly and understanding of our circumstances.

When the time comes to buy again we will certainly be going back to buy a caravan.

Highly recommend for selling or purchasing a caravan

5 de mayo de 2022
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Thank you Karen

Valorada con 5 estrellas sobre 5

Excellent!

Excellent company to deal with from agreeing the fair price with Andrew initially through to the inspection and collection of the vehicle by Richard. Everything done in a professional, polite and courteous manner, thoroughly recommended.

3 de mayo de 2022
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Thanks Michael

Valorada con 1 estrellas sobre 5

Why Bother

I took up their offer which stated on their website that they would offer me a fair price for my caravan, that I was looking to sell. WE BUY ANY CARAVAN, they said. I submitted the form detailing my caravan and received an email shortly afterwards stating that someone will be in contact with me shortly. Three weeks later, I still haven’t heard from them. Oh sorry, I’ll take that back. They are sending me unwanted caravan sales promotions via email.
You couldn’t make it up.

13 de abril de 2022
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Morning Steve, I'm genuinely disappointed to read your review as this isn't what we aim to do. I can confirm I have found your request for a valuation and the buyer has been working his way towards it.

At the moment, we are receiving 20-30 valuations a day and we are doing our best to keep up. That said, we've got to do more to deal with the increase in demand and I thank you for bringing this to my attention. I will review our processes internally and we will make sure this doesn't happen again.

If the caravan is still for sale please do let me know and I will provide an instant valuation.

My direct email address is matt.taylor@thecaravancompany.com and I am in our Finedon business today if you would like to chat.

Best Wishes,

Matt

Valorada con 5 estrellas sobre 5

Good Company

Good Company to deal with, reasonable price on sale and all completed with minimum of hassle.

13 de abril de 2022
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Thank You

Valorada con 5 estrellas sobre 5

Great Service

Just sold our caravan to the Caravan Company. From the moment I contacted the Company all the people I've dealt with have been efficient and polite. The price offered was fair and all aspects of the process from agreeing the price to the inspection and collection of the caravans was professionally done.
A good company to do business with. Thank you and well done.

28 de marzo de 2022
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Thanks Huw, really appreciate you doing this. Best Wishes, Matt

Valorada con 5 estrellas sobre 5

Firstly I'd like to thank Andrew who…

Firstly I'd like to thank Andrew who owns the company for more reasons than one however, I've purchased two caravans over the years from Caravan Company in Findon and not only are they supportive during the sale but their after sales service is excellent too, The staff are very friendly and helpful furthermore we recently purchased a holiday lodge so I sold our caravan back to them and I was extremely happy with Andrews offer and exepted. I highly recommend them and they know I'll be back.Once again thank you to Caravan Company.

27 de marzo de 2022
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Thanks Carlton, we really do appreciate the review. Regards, Matt

Valorada con 5 estrellas sobre 5

What a pleasure to deal with Andy Scott.

From the original phone call with Andy to the moment he collect our caravan from our home we found him to be very friendly, caring and understanding. We were offered a price we were happy with and would have no hesitation in recommending his company. I would have no hesitation in going back to him.

13 de marzo de 2022
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Thanks Paul

Valorada con 5 estrellas sobre 5

First-class service, a very good range of models and a genuinely positive experience.

We had been looking for a caravan for a little while and, after having looked at a couple of private sale models, I was directed towards the Caravan Company by a friend who is also a caravan engineer. It was his opinion that I would get a good, fair deal there and that they would look after me, as a customer, very well, (just to make clear, he isn't on any retainer etc from the company but was simply advising me as a friend).

Having looked around at what was on offer on their website, we focussed on a couple of models when we made our visit. We really liked the fact that there were people there to ask for advice and direction in finding the right caravan(s) - it is a big site with lots of stock - but you were left alone to look around at your leisure until you decided otherwise.

Having agreed a price, and the package that comes with it, covering security and 'start-up' kit (we're motorhomers turned first-time caravanners and were able to negotiate a little on what was included as we had some bits already) we paid our £500 deposit and settled on a handover date and time. The handover video arrived beforehand, which was very useful, and the handover itself was very thorough and comprehensive without being information overload. (Communication in general, whether by phone or email, has been very good throughout the whole experience).

All in all, we are delighted with our purchase and looking forward to going away in it next week. All the guys at the Caravan Company have been really friendly, helpful and professional - without exception. I have made a couple of phone calls to ask about one or two things that I was unsure of and my calls have been answered promptly and my queries dealt with equally so. I was also reassured that I was welcome to call "any time" if there was something I needed help with.

In all honesty, I can thoroughly recommend the Caravan Company in Northamptonshire (I can't speak for the Dorset branch but I don't see why they would be any different) and I wouldn't hesitate to use them again.

As we were leaving, the owner spoke to us and thanked us for the sale and reminding us that we were welcome to contact them with whatever question or query we might have. This was the afternoon before Storm Eunice kicked in and the whole team had been very busy racing around, making sure that everything was secure on site so, the fact that he wanted to check that we were happy with things before we left, speaks volumes for the level of service that runs throughout the company.

19 de febrero de 2022
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Thanks JB, enjoy your many caravanning adventures

Valorada con 5 estrellas sobre 5

Excellent company to do business with…

Excellent company to do business with when selling our caravan . They came out to view the caravan agreed a price , transferred the money into our bank account and took the caravan away . The gentleman we dealt with was called Andrew Scott. He was extremely pleasant , polite and efficient . 10 out of 10

2 de febrero de 2022
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Thanks Tracey

Valorada con 5 estrellas sobre 5

Perfection. Good honest company.

Perfection. Sold my caravan to these lovely guy’s. Excellent service from start to finish, valuation and sale couldn’t have been any easier. Andrew sales department and Richard collected the caravan. They were so kind and helpful. Success all round . A good honest professional company.

29 de enero de 2022
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Thanks Julie

Valorada con 5 estrellas sobre 5

Genuine company

Genuine company, genuine owner. Purchased my caravan: honest, straight forward and everything as agreed.
Fantasic service and I would recommend them highly.

24 de enero de 2022
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Thanks Ian

Valorada con 5 estrellas sobre 5

Just sold our caravan due to ill health…

Just sold our caravan due to ill health but could not be more pleased with the friendly helpful service and the fair price given. Thank you Andrew and Richard for making this experience go as smoothly and easy as you promised. We would highly recommend you to anyone selling their caravan. Many thanks Kathryn and Colin Peel.

9 de diciembre de 2021
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Thanks for taking the time to write a review Kathryn and Colin, we really do appreciate it.

Regards,

Matt

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, did exactly what was necessary, no haggling on collection. lovely service.

25 de octubre de 2021
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Thanks Pete

Valorada con 5 estrellas sobre 5

Fantastic service from Andrew

Posting this review on behalf of my father, Paul - Fantastic service from Andrew. A smooth & hassle free transaction. Andrew took care of everything he agreed to quickly & efficiently. I had the money from the sale of my caravan almost immediately.

5 de octubre de 2021
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Thanks for the review, we really do appreciate it

Valorada con 5 estrellas sobre 5

Professional and stress free service.

In an industry not renowned for product build quality, or contemporary customer service levels, what a pleasure to do business with a company like The Caravan Company!
My dealings with them today have been seamless, unhurried, very professional and have made the whole caravan transaction a pleasure.
Thank you to Andrew, Matt and Mark, and the next time I need to purchase another caravan, I know which supplier will receive my first call!

8 de septiembre de 2021
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Thanks Keith, we really appreciate the time you've taken to provide this review.
Best Wishes,
Matt

Valorada con 5 estrellas sobre 5

Great company, fantastic service

Great company with a fantastic customer service. Shout out to Matt in particular for being so helpful. Highly recommend!

29 de agosto de 2021
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Thanks for your review

Valorada con 5 estrellas sobre 5

Caravan Company - Full of praise

Having recently purchased a caravan from this Company at Wimborne, we would like to share our experience.

We have found them very professional and friendly and cannot fault in any way the attention to detail we have received from them.

19 de agosto de 2021
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Connie, thanks for your positive review we really do appreciate it.

Regards,

Matt

Valorada con 5 estrellas sobre 5

Good company

Purchased a 5 berth from Andrew at the Caravan Company in June 2020 as a first time buyer. The caravan was perfect and as described. Very knowledgeable company and staff. Great to explain with practical tips. Had the caravan serviced for the 2021 season after a year of ownership. Independent Technician complimented the quality of the caravan. Would recommend 100% dealing with this professional dependable company.

27 de julio de 2021
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Thanks Andrew, we really do appreciate the review.
Best,

Matt

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