I paid £27 for a hair product on 2nd December,2025 and I have never received it. I can't contact them at all via their supposed website or FB. I wouldn't give any star only I have to in order to proce... Ver más
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Consulta las opiniones de los clientes
As others have written, I have not received my order which cost £119! I emailed them which bounced back, used their contact form (before their website was taken down) & contacted them on social media.... Ver más
I ordered a Molton Brown shower gel and a Black Pepper candle as a last-minute birthday gift, and they turned out to be an absolute winner! Both items arrived right on time (phew!) and made the birth... Ver más
La empresa ha respondido
I recently purchased the Milton Brown Coastal Cypress & Sea Fennel aroma reeds from The Courtyard Spa, and I couldn’t be more pleased. The fragrance is absolutely lovely—fresh, soothing, and long... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
A warm welcome from the team here at The Courtyard Spa Birmingham, a stones throw away from the incredibly popular Bullring. We're delighted to offer high-end skin care products, bath & shower essentials, as well as home favourites from some of the UK's most popular brands. All orders are picked and packed by us and we're pleased to have built a relatively small customer base of over 30,000, which we're incredibly proud of. The Courtyard Spa began with a small warehouse and two mobile beauticians who shared a passion for delivering expert facial treatments, before evolving into a small and highly regarded independent retailer. With an upcoming move into a fixed clinical environment and expansion in our treatment offering, it represents the next stepping-stone on our own unique little journey. We hope you have time to explore our site or even better, book in for one of our wonderful treatments.
Información de contacto
Bradford Court 123-131 Bradford St, B12 0NS, Birmingham, Reino Unido
- concierge@thecourtyardspa.store
- thecourtyardspa.store
3,3
Medio
100 opiniones
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I purchased 2 Molton Brown handwash on…
I purchased 2 Molton Brown handwash on the 15th November. I still
Haven’t received. I cannot get a response on email and there is no phone number.
Do
Not buy from here
1 de diciembre de 2025
Opinión espontánea
I wouldn’t bother ordering from this company.
Still haven’t heard back from you regarding my return.
12 de noviembre de 2025
Opinión espontánea
The customer service is horrible and I…
The customer service is horrible and I didn’t receive my products
12 de noviembre de 2025
Opinión espontánea
Great service
Items were perfect, packaged beautifully and delivered quickly. Would definitely purchase from here again
30 de octubre de 2025
Opinión espontánea
Amazing products available at great…
Amazing products available at great prices.
18 de noviembre de 2025
Opinión espontánea
Quick delivery of product and great…
Quick delivery of product and great price
7 de noviembre de 2025
Opinión espontánea
Terrible customer service & theft
Terrible customer service. Ordered a product in 19.09.25 and paid for next day delivery. Have since emailed on 25.09.25, 29.09.25, 28.10.25 & 03.11.25 and not once have I received a response.
I can also see that they are flooding their trust pilot with positive false reviews to hide the true negative ones.
Would appreciate my money back
19 de septiembre de 2025
Opinión espontánea
Skincare
Ordered from the Rosalique skincare range and was very pleased with both the product and the price. Prompt delivery and well packaged
1 de octubre de 2025
Opinión espontánea
Excellent value for money
Thank goodness I received an email from the courtyard spa as I immediately put in another order. My last order, I gave away as gifts and everyone was so pleased with them. This order is for myself and hubby, a little treat before Xmas.
13 de noviembre de 2025
Opinión espontánea
Nice easy experience
Nice easy experience, delivered on time and as expected.
4 de noviembre de 2025
Opinión espontánea
Amazing deal!
It is an absolutely brilliant price and it came really quickly. It is packaged beautifully. I would definitely recommend it!
12 de noviembre de 2025
Opinión espontánea
Great service
I ordered Molton Brown handwash for Christmas gifts.
Delivery was delayed through no fault of the Courtyard Spa team and I received a reassuring email.
Sure enough the order arrived today in perfect condition!
Thank you .
12 de noviembre de 2025
Opinión espontánea
Milton Brown handwash refills.
I ordered Molton Brown handwash refill. It arrived as expected. I love the product and the fact that its refills give me the opportunity to use less plastic.
11 de septiembre de 2025
Opinión espontánea
Molton brown gift set
I ordered a gift set as it was the best price I had found anywhere. I was slightly wary, as I'd never heard of the business, but it arrived yesterday and is perfect. There was a slight delay in delivery and the communication from customer service was great and very reassuring. I wouldn't hesitate to use again.
11 de noviembre de 2025
Opinión espontánea
Recommended
A great business with a lovely product range and great offers to match. I would definitely recommend.
11 de noviembre de 2025
Opinión espontánea
A newish website with great products at…
A newish website with great products at great prices. Arrival was delayed and I had to chase but customer service was excellent. Since learning Claudia uses Davines I was on the hunt and this was by far the cheapest place, so I didn’t mind the delay. Hope when they are more settled and have ironed out any teething problems, shipping will be quicker!
11 de noviembre de 2025
Opinión espontánea
Great products and prices
Great products and prices. Top communication re delivery. Happily recommend this site
2 de noviembre de 2025
Opinión espontánea
Great price and service
Ordered Davies shampoo and conditioner set which was very reasonably priced. Was delivered promptly with no issues.
Some indifferent reviews posted but my personal experience was all good 👍
3 de octubre de 2025
Opinión espontánea
Great priced
The prices were the best I could find online.
Delivery was quick
Website east to navigate
Only reason not given five stars is the head on the moisturiser top was broken. I can still use it so didnt bother contacting as dont have enough time for that x
Would def use again though
1 de noviembre de 2025
Opinión espontánea
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