Received my parcel 2 days after ordering so was already super impressed with the shipping. The gel colours themselves are beautiful! And the consistency is really good and gives a lovely coverage. I’m... Ver más
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Consulta las opiniones de los clientes
Package arrived super quick, as I only purchased Friday evening, and it was at my door 3 days later!!! The products are so well packed, with a lovely thank you note inside and even a little sweet trea... Ver más
La empresa ha respondido
Lovely cuticle oil. My nails always smell amazing after applying and keeps my nails in good condition between visits to my nail salon. There is no problem ordering online and my orders always arrive... Ver más
La empresa ha respondido
Very disappointed. Posting took ages. Then upon receiving my ordered a cuticle balm. £4-95. It’s so small pointless. Would only last a couple of applications. That’s been extra careful not... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Hi there! We are a small business based in the UK providing handmade nail care, gel polish & nail tech essentials!
Información de contacto
Unit 1 Clive Road, Redditch, B97 4BT, Birmingham, Reino Unido
- 07983806332
- Customerteam@thecuticlelab.com
- thecuticlelab.com
Great experience
Received my parcel 2 days after ordering so was already super impressed with the shipping. The gel colours themselves are beautiful! And the consistency is really good and gives a lovely coverage. I’m looking forward to trying their cuticle oils next and seeing what else they have in store.
3 de abril de 2024
Opinión espontánea
Don’t order unless you want to wait ages for your order to arrive
I ordered one cuticle oil and it’s been nearly a week and still hasn’t shipped and the shipping time will be about 5 days on top, I emailed the company and got a really sarcastic rude reply about the delivery times about how they’re a small business so take longer to ship products out, I do appreciate this but waiting 2 weeks for a cuticle oil to arrive is just ridiculous
28 de febrero de 2024
Opinión espontánea
Respuesta de The Cuticle LAB Ltd
Hi Jessica,
I can see that you ordered on Sunday the 25th of February and it was delivered on Saturday the 2nd March. This is 6 days (4 working days) and not 2 weeks as claimed.
Our processing time is up to 5 working days and our delivery time is up to 3 working days - this is clearly shown to you at checkout when choosing your preferred delivery method. Regardless, your order was delivered before it was even due for dispatch.
In regards to the email response, we replied within 15 minutes out of hours to assist you, where we apologised that you were disappointed and kindly advised that your order was on time and would be with you soon.
Please also note that our products are handmade individually.
Please don’t post untrue reviews for small businesses!
That said, please do get in touch if you would like more information or have any questions at all.
Thanks,
Louisa - CEO
10/10
Amazing products with a wide variety of scents and sizes.
Well packaged in box and ships quickly.
1 de febrero de 2024
Opinión espontánea
Respuesta de The Cuticle LAB Ltd
Thank you for your review! xxx
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