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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Absolutely fantastic gift hamper, full of tasty treats and cannot wait to enjoy. Very easy to order, tracked delivery and secure packaging (with ice packs!). Customer service has been excellent and ve... Ver más

Valorada con 5 estrellas sobre 5

What a find this website is! It's like a Borough market online with small local businesses and delicious food products. All are available to browse in one spot. Plus the customer service is the best... Ver más

Valorada con 1 estrellas sobre 5

I ordered Irish Porter Cheddar cheese and specifically requested an expiry date after Christmas, however, it expires way before Christmas. It also doesn’t look authentic and not the same as photo on t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I had an issue with what I thought was an undelivered parcel by the expected due date. The communication with Angie at TheFoodMarket was exceptional. It turned out the parcel was delivered, on time,... Ver más

Información sobre la empresa

  1. Servicio de pedidos de comida online

Escrito por la empresa

The Food Market is no longer trading and this profile is not monitored


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

313 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,3

Todas las opiniones

(313)

0 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Order not received

I ordered Hydrangea root from this company approximately 4 months ago, I paid £198, did not receive my order, I emailed them several times with no reply, I called the phone number several times with no answer. Now on my shop app which shows me my order status it says the order has been cancelled, I’m so disappointed.

30 de junio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Unable to order

Have had a great experience with this site in the past but for nearly a week I can not checkout my cart, says site maintenance!
Messaged repeatedly and just told we our sorting issue. Obviously not as other reviews have said this has been going on for a long time, 4 weeks +

8 de septiembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Maintenance issues at Checkout

I have previously had absolutely perfect service ordering from Foodmarket.com, but for almost the past 3 weeks, every time I attempt to checkout, I am met with a message stating they were carrying out maintenance and to check back later. This message has appeared repeatedly despite numerous attempts over this time.

28 de agosto de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

Abandoned my cart

I happily filled a virtual shopping cart with £55 worth of treats, only to find that shipping would be over £30.

Not for me, thanks. I'm off to unsubscribe and find somewhere else to shop.

18 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I ordered

I ordered. I was given an approximate date for delivery.
It arrived within that period.
Well packaged and secure.

29 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very impressed!

Super range of products and exactly the one I was looking for. Easy order, super fast delivery and I was kept updated every step of the process. Very impressed and will definitely use again.

5 de julio de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

Bought as a gift for my father

Bought as a gift for my father, and he had a call from DHL describing the contents and he was then emailed a customs form which he had to complete and return before they would send out the package. So not much of a surprise! I emailed The Food Market asking if this is normal and didn't receive a reply. So, in summary, great products but don't buy a surprise gift.

4 de junio de 2024
Opinión espontánea
Logotipo de The Food Market

Respuesta de The Food Market

Hi Nick,

Thank you very much for your review. Once again, we’re truly sorry for the experience you had with the courier.

Per our correspondence with you, the issue you encountered with the courier should not have happened, and our merchant has followed up with them. Additionally, we regret that your email went unanswered due to a technical issue, which has now been resolved to ensure it doesn't happen again.

We really appreciate you giving us an opportunity to make things right, as we take all reviews seriously. We hope you’ll give us another chance in the future!

Kind regards,
TheFoodMarket.com Team

Valorada con 5 estrellas sobre 5

Fantastic Customer Service!

I recently received an incorrect delivery of heath supplement juices, I only realised this a few weeks after we unpacked them! I emailed the Food Market on Friday afternoon and they responded immediately. A day later they have spoken to the merchant and resolved the issue with great diligence and efficiency! A special thank you to Angie!

3 de junio de 2024
Opinión espontánea

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