The Giving Movement Opiniones 

Respuesta de The Giving Movement

25 nov 2025

Hi Abeer,

Thank you for sharing your experience. I am very sorry to hear that your return process took so long and that you were unable to exchange the item for your desired size. I completely understand how frustrating this must have been, especially when you were hoping to style the items together.

It saddens us to hear that you never want to purchase from us again. We truly care about your satisfaction and would love the opportunity to make this right. Please reach out to us directly at CSHead@thegivingmovement.com, and we will do our best to assist you.

Respuesta de The Giving Movement

25 nov 2025

Hello J,

Thank you for sharing your feedback. I am sorry for the frustration this situation caused. We want to clarify that we would never dispatch a U.S. order without first receiving confirmation from the customer. We always send an email before dispatching any U.S. order, asking the customer to confirm that, due to recent changes in U.S. import regulations, customs and import duties of approximately 45–50% of the order value would apply. These fees are determined by the customs authorities. This process ensures that you are fully aware of any additional charges before your order is processed and shipped.

If your order was dispatched without your confirmation, please let us know at CSHead@thegivingmovement.com and share the order details along with the amount you paid. We assure you this is not the standard process and that we always ensure to be transparent with our customers.

Respuesta de The Giving Movement

25 nov 2025

Hi Mike,

Thank you for sharing your feedback. I am very sorry to hear that your wife has had such a difficult experience with our returns process. A return should be simple and straightforward, and I completely understand how frustrating it must be to wait this long without resolution.

We take feedback like yours seriously and are continuously working to improve our returns and communication processes so that situations like this do not happen.

We hope to have the chance to earn your trust again. If you would like us to assist directly with this return or have any concerns addressed, please reach out to us at CSHead@thegivingmovement.com and we will personally ensure it is handled.

Respuesta de The Giving Movement

25 nov 2025

Hi Aaa,

Thank you for taking the time to share your experience. I am truly sorry for the frustration and confusion you faced during your return and refund process. This is not the level of service we want anyone to experience, and I completely understand why you feel disappointed.

It is concerning to hear that you received conflicting information and that your refund has been delayed. We take feedback like yours very seriously, and we are continuously working on improving our communication and processes to prevent situations like this from happening in the future.

We really hope we can earn back your trust. If you still need assistance with your refund or would like us to address this matter directly, please reach out to us at CSHead@thegivingmovement.com. We will make sure your concerns are handled personally and promptly.

Respuesta de The Giving Movement

25 nov 2025

Hi Shalini,

Thank you for taking the time to share your experience. I am sorry to hear that your return process was frustrating and that the sizing caused some confusion. We understand how important it is for shopping and returns to be straightforward, and I completely understand why this situation was inconvenient for you.

Your feedback about clearly specifying multiple items for returns is very valuable. We are always looking at ways to make our processes easier and clearer for our customers, and comments like yours help us improve.

We hope to have the chance to earn your trust again and make your next experience smoother. If you need any help with a return or refund, please feel free to reach out directly to us at CSHead@thegivingmovement.com, and we will be happy to assist you personally.

Respuesta de The Giving Movement

25 nov 2025

Hi Casey,

Thank you for taking the time to share your experience with us. I am really sorry to hear how frustrating the website has been for you. I understand how annoying it must feel when items disappear from your bag or when navigating between product pages becomes confusing. Shopping online should be simple, and you should never have to struggle just to view or select an item.

We truly appreciate your honesty, and feedback like yours helps us see where we need to improve. Our team has been working on updates to make the website smoother, clearer, and more reliable, and your comments highlight exactly why this work is so important.

We are grateful that you love the quality of our clothes, and we sincerely hope you will give us another chance to offer you a better experience online.

If you ever face an issue or need support with placing an order, please feel free to reach out to us directly at CSHead@thegivingmovement.com

Respuesta de The Giving Movement

Actualizada el 25 nov 2025

Hello Micko,

Thank you for taking the time to share your feedback. I am genuinely sorry to hear that your return experience fell so far below your expectations. We never want anyone to feel this frustrated, and I completely understand why you were disappointed.

Even though some time has passed, we want you to know that we take feedback like yours seriously, and it helps us keep improving the way we support our customers.

We really hope you might give us another chance to show you a better experience. If there is anything you still need help with, or if you would like us to look into your past order, please feel free to reach out to us directly at CSHead@thegivingmovement.com

Respuesta de The Giving Movement

25 nov 2025

Hi Maxime,

Thank you for taking the time to share your experience. I am truly sorry for the frustration you faced throughout this process. You deserved clearer communication and timely updates, and I completely understand why you felt disappointed.

You should not have had to follow up several times just to get basic information about your order. The delays, the lack of transparency, and the unanswered emails are all issues we take very seriously. I am also sorry that the ID request was not explained to you properly. I understand how uncomfortable and unprofessional that must have felt.

To clarify, there are times when a shipment is held by customs and the courier may request a copy of your ID or passport to complete the customs clearance process. This requirement does not come from us as a company. It is requested by customs authorities through the courier to ensure your package can be released and delivered without further delay. Please rest assured that any information you provide is handled securely and in full accordance with our privacy policy.

Your feedback truly matters, and we are reviewing the situation to ensure our communication is clearer, faster, and more supportive moving forward.

We genuinely hope to earn back your trust. If there is anything we can do to help, please reach out to us at CSHead@thegivingmovement.com
and we will make sure your experience is handled with care.

Respuesta de The Giving Movement

20 may 2024

Hello,

We are very sorry to hear about your poor experience with our brand and the issues you faced with the sizing of our items. This is certainly not the standard of service or quality we strive to provide, and we understand your frustration.

Please email us at "cshead@thegivingmovement.com" to contact our Customer Service Head, and we will work to resolve your issue promptly.

Best regards,
The Giving Movement Team