The Grooming Clinic Opiniones 

216
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Products arrive promptly, well packed, packaging does not contain polystyrene as far as I can tell, is bio degradable, and can be used for gardening I.e: in plant pots. Items well priced, customer ser... Ver más

Valorada con 5 estrellas sobre 5

I cannot praise the high level of service of this company enough . So rare these days. After making an online order I realised (about an hour later) that I’d ordered the wrong scent of a body wash . N... Ver más

Valorada con 5 estrellas sobre 5

Sceptical at first but after reading all the reviews decided to give it a shot.Must say a memorable experience indeed.From packaging to delivery at my doorstep everything TOP NOTCH.Looking for men gro... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I could copy and paste the previous comments from Sarah!!!! Henry - Customer Service was absolutely first class ( unlike Royal Mail - excuse the pun) he went way beyond the call of duty in help... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Centro de bienestar
  2. Tienda de artículos para el cuidado personal

Información proporcionada por diversas fuentes externas

Discover the best men's skincare and male grooming products coupled with outstanding customer service.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

216 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(216)

23 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I could copy and paste the previous…

I could copy and paste the previous comments from Sarah!!!!

Henry - Customer Service was absolutely first class ( unlike Royal Mail - excuse the pun) he went way beyond the call of duty in helping when my wife's perfume wasn't delivered.

He kept me posted of all developments until the package was received.

Would 100% use The Grooming Clinic again.

23 de diciembre de 2022
Opinión espontánea
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Respuesta de The Grooming Clinic

Thank you Paul, it's been our pleasure to help!

Valorada con 5 estrellas sobre 5

Excellent customer service and lovely product

The Grooming Clinic has probably the best customer service I have ever come across. My purchase was unavoidably delayed due to Royal Mail strikes but Henry kept me fully informed and went above and beyond to find out where my package was after RM had held it for over two weeks.
The soap that I bought was perfect and I have no hesitation in highly recommending this company.

15 de diciembre de 2022
Opinión espontánea
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Respuesta de The Grooming Clinic

Thank you for taking the time to leave your review Sarah, I'm glad we made you smile =)

Valorada con 5 estrellas sobre 5

Quick & easy premium skincare!

Quick & easy checkout, fast delivery to Wales.
Couldn't ask for a better company, they know their stuff + I discovered some interesting new products through them that have been really good for my skincare.

1 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Easy process and quick delivery

Easy process and quick delivery. The packaging smells amazing.

19 de octubre de 2022
Opinión espontánea
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Respuesta de The Grooming Clinic

Thank you for taking the time to share your experience with us. We’re thrilled you like the scent of tissue paper too 😊

Valorada con 1 estrellas sobre 5

They have used a cheap courier that is charging me a second delivery fee

They don't pay the customs import fee so I had to pay an additional amount to recieve the parcel

I live in UAE and have ordered UK items direct to my door from other companies all the time and never had this problem . Just today i recieved my next order. No problem . This is a seller who i definitely wouldn't use again. I wrote to them about this issue and they shrugged it off. Definitely Won't use again.

The fees are

Dear *IRUM KHAN*,
Emirates Post has your shipment number *LE346130331GB*
Source: *UNITED KINGDOM OF GREAT BRITAIN & NORTHERN IRELAND*

This package has the following charges:

5% VAT on the Declared Value: *10.25 AED*
Delivery Charges: *30.00 AED*
Total Charges: *40.25 AED*

The bulk of the fee is an second delivery charge that the courier is charging me again because the company haven't paid it. Absolutely appalling and they are telling me its my fault.

30 de octubre de 2022
Opinión espontánea
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Respuesta de The Grooming Clinic

Hello Irum,

Sadly we have no control over customs charges when your parcel arrives in your destination country. I can see that your delivery address is in the UAE. When you place your order with us the UK vat is removed. As all orders are shipped from the UK, customs procedures, which are beyond our control, will be handled by the customs authorities in you the UAE, but I’d like to assure you that the UK vat is deducted for you during the checkout process.

For further information on importing goods into the UAE you can always contact your local customs office and they will be able to help.

I hope this clears this up for you,

With best wishes,

Team TGC

Valorada con 5 estrellas sobre 5

Brilliant service

Brilliant service. Will definitely use again and would recommend to others without hesitation.

22 de julio de 2022
Opinión espontánea
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Respuesta de The Grooming Clinic

Thank you, Paul!

Valorada con 5 estrellas sobre 5

Finally a rival to the big guns!

Finally, a company to rival the big guns. Fair prices, great customer service and extra personal touch to products delivered.

29 de junio de 2022
Opinión espontánea
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Respuesta de The Grooming Clinic

Hi Adam! Thanks for taking the time-out to leave a review. I’m glad we made you smile. Best wishes, Team #TGC

Valorada con 5 estrellas sobre 5

Outstanding products, outstanding service

Not just the best selection of properly interesting, high quality, different, international men's skin/beard/hair care stuff I've found in the UK (which it is), but also absolutely spot-on service. Extremely quick and efficient ordering/delivery, backed by a genuinely great customer support team. Recommended.

26 de mayo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Order error on my part was corrected…

Order error on my part was corrected over the phone with ease; the support office was very polite and supportive in correcting my mistake. A pleasure to deal with this company, would certainly recommend and will use The Grooming Clinic again.

11 de mayo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best company

I absolutely love this company. I have used them for years now. They always send me some little freebies of my favourite Dr Dennis Gross products. My order is always delivered quickly. You can tell this company care about their customers. Wish every company was like you. Keep up the great work guys

12 de abril de 2022
Opinión espontánea
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Respuesta de The Grooming Clinic

Thank you so much Emma. We pride ourselves on delivering the best service possible so we're thrilled that we made you smile.

With best wishes from everybody at #teamTGC

Valorada con 5 estrellas sobre 5

Exceptional service *****

Exceptional service *****
Ordered my product at 3:45 on Friday afternoon and it arrived before 9am on Saturday morning, together with a nice hand written ‘thank you’ and gift voucher.
Very nice service. Thank you TGC

2 de abril de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

I would like to give 2 thumbs for The…

I would like to give 2 thumbs for The Grooming Clinic. Very responsive customer service, 5 star services, the product range is wide and PERFECT! I am a loyal customer from them and always have a repeat purchase.
❤️❤️❤️

29 de marzo de 2022
Opinión espontánea
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Respuesta de The Grooming Clinic

Thank you Richard, I'm glad we made you smile ;)

Valorada con 5 estrellas sobre 5

Beyond Excellent !

I have been shopping with them since past 7-8 years or so and have placed countless orders with them. Each and every order has gone thru perfectly and never have I faced any problem. In any minor eventuality or even a slight concern (in business this may happen for reasons beyond the sellers control, though never intentionally; but its how it is addressed by the company is whats more important), the staff steps up to resolve the matter promptly and in the most courteous, honest, professional and friendly manner. The guys running the company are simply great and pay prompt attention to any question or concern you may have.

This company is a benchmark for what e-commerce should strive to be. If you can find your preferred brand with them, you do not need to look elsewhere. In due course, you may feel you are buying from a friends website ! Simply brilliant !!

17 de marzo de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Another highly suspicious website

AVOID! They claim they have amazing 5-star service. What a joke! The reason for this is because they won't allow any negative reviews on their website. You're banned from complaining, or telling the truth. Nice and easy to claim everyone's happy. That's deceitful. They have complained about my review and the porker even made threats (!?! - great customer service), but, not contacted me to apologise. Really pathetic customer service. Then, he ignores the terrible service, the dodgy website and tries to divert attention. Pathetic. That's why his website has no reviews. Anyone is welcome to check that I have left plenty of 5 star reviews, when deserved. I don't tolerate liars. This shower earned his one star.

16 de enero de 2022
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Respuesta de The Grooming Clinic

For anybody reading this review please click on this individual’s profile and see the other businesses who have fallen victim to their antics. Sadly a very angry individual who feels fit to exercise his anger on innocent customer service teams. We are one of many business who have experienced this, you’ll see this when you read their other reviews.

Please rest assured that if something goes wrong with your purchase we will put it right.

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